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We are a small business based in St. Louis, Missouri that specializes in hard to find Toys, Electronics, and Home Needs. We have plenty of staff on hand to make sure your items are shipped out quickly. We strive to provide the best items and the best customer service around. If you have any questions for us or would like to know more about any of our products, please feel free to contact us through Amazon's "contact this seller" system.

Thanks,

STL PRO, Inc.

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We really appreciate your business and look forward to working with you to make sure you are fully satisfied.

Electronics must be returned within 15 days of purchase.  All other items must be returned within 30 days of purchase. 

Grocery items, Personal Care Items such as Diapers, Foot Massagers, Body & Beard Trimmers, and Skin Care items cannot be returned.

DVDs, CDs, Software & Video games cannot be returned if opened.

All iPads, Tablets, and Computers cannot be returned if opened unless defective.

Computers that are opened but defective must have all passwords removed in order to return to the manufacturer.

Any item being returned as defective will be tested and inspected upon receipt.

All returned items that are not defective or damaged are subject to a 15% restocking fee. Since most items are shipped at our expense to the customer, the customer will be responsible for the initial shipping charge along with a charge for return shipping. Shipping charges are as follows:

  • A fee of $7.99 for items under 10lbs.
  • A fee of 14.99 for items 10- 25lbs.
  • A fee of  22.99 for items over 25lbs.

Example: If you bought an item that weighed 8lbs. and you no longer want the item you will be charged 15.98 in shipping charges plus a 15% stocking fee on the item.

Example: Return of a $60.00 item that weighs 8lbs.  ($7.99 x 2) = $15.98  + ($60.00 x 15%=) $9.00 =  A return charge of $24.98.

You must contact us prior to returning an item, and a return label will be emailed to you. All returns must include the order number.

If a prepaid label is sent to you, the item must be dropped off and scanned by the carrier within 10 days of receiving label. Prepaid return labels will be void after 10 days and items can no longer be returned. 

If your item arrives damaged/defective due to shipping please contact us right away and do not discard any of the packing material.

If you return an item with parts missing or not including all original parts and the manufactured box, we cannot issue a refund or replacement.

We are a small business, and thus are not always able to be specifically approved by all major manufacturers to be an authorized reseller of their brand.  We are not authorized re-sellers for the ONLY the following Brands, and thus the manufacturer's warranty is not valid on these specific brands only:

Advanced Graphics; Asmodee; August Home, Inc; Boppy; Bissell Homecare, Inc; Creative Outdoor Distributor; Crayola Properties, Inc; Dreambaby / Tee-Zed; Euro Pro (Operating LLC): Shark & Ninja Lines, Ninja Master Prep Professional Blender/Chopper; Epson America, Inc.; Evenflo; GoldieBlox ; Hamilton Beach; J.L. Childress (J Elle); LaRose Industries, LLC / Cra-Z-Art; Linksys / Belkin; Misfit Wearables / Misfit Shine; Modarri; Munchkin; Nest; Netgear; OnTel Products Corporation; P3 International; Pangea; Phil & Teds; Step2; Smart Toys and Games, Inc; Summer Infant (USA), Inc; Thoughtful Brands; Tot Tutors; Tristan Products; Val Dept; Winix; Wolfgang Puck; WowWee Group Limited; MGA Entertainment, Inc;

However, our return policy is still applicable on everything we sell, and please note that all items we sell are Brand NEW and SEALED in the Retail Box.  We don't sell any used or refurbished items.  We really appreciate your business and look forward to working with you to make sure you are fully satisfied.

Thanks,

STL PRO, Inc.

Contact this seller


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


STL PRO, Inc. Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Please remember sometimes it can take Amazon up to 72 hours to process your order if any of your information is incorrect or your credit card is expired so please make sure everything is correct to make sure your order gets to us as soon as possible.

PLEASE NOTE:  Expedited is NOT overnight shipping. 

We will do everything in our power to get your order to you before CHRISTMAS, but as it gets closer to Christmas, please be sure to choose the correct delivery options to help ensure your order will arrive on time.

Holiday Season Cancellations:

As stated above, we do everything we can to get your items to you as soon as possible. During the Holiday Season:

  • Orders enter the processing stage within 30 minutes of receiving your order and can NOT be canceled. 

Privacy and Security

Privacy Policy

STL PRO, Inc. values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from STL PRO, Inc. through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from STL PRO, Inc. may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from STL PRO, Inc. through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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