Focus Electronics & Appliances
Terrible customer service with poor followup. Be very careful to read their returns and refunds policy as it is NOT under the Returns tab but the shipping tab... Terrible customer service with poor followup. Be very careful to read their returns and refunds policy as it is NOT under the Returns tab but the shipping tab and Amazon's A-to-Z Guarantee Claim process is a waste of your time and energy. Never order anything unless it's directly from Amazon. Very Very unhappy. Read more Read less
By Edward Drago on October 18, 2017.
I bought this item and it didn't work. Contacted Amazon for a refund. Seller issued a return date when UPS would pick up item. UPS picked up return package. Thi... I bought this item and it didn't work. Contacted Amazon for a refund. Seller issued a return date when UPS would pick up item. UPS picked up return package. This humidifier was order on July 11 and I still haven't gotten my refund. Seller denies my claim. Been a prime member for almost 4 years and haven't return anything. Time to reconsider my prime membership. Read more Read less
By David m brewer on September 2, 2017.
expediant service on a return
By Sarael Martinez on August 22, 2017.
I love this crepe maker so easy to use, I gave it only 4 stars because the cord needs to be longer its shorter than what I would like. But other wise its a grea... I love this crepe maker so easy to use, I gave it only 4 stars because the cord needs to be longer its shorter than what I would like. But other wise its a great pan! Read more Read less
By caleb erickson on June 22, 2017.
I have not received my refund as of yet, item returned on 4/10, revived in NY on the 4/14 today is 4/25.
By charles e. on April 25, 2017.
By template-rater on template-date.
Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
|30 days||90 days||12 months||Lifetime|
Contact this seller Phone:718-871-7600
Focus Electronics & Appliances Shipping Rates
Unless stated otherwise, all our products carry full manufacturers' warranties, included with each product. Manufacturer's warranty covers repairs or replacement of defective parts and /or products, as set forth by manufacturer's conditions. For a list of service centers please consult the manual enclosed with your product or check the manufacturer's website. Focus Electronics reserves the right to refuse returns or make exchanges on selected products.
No returns or exchanges on the following items: computers, printers, computer chips, computer monitors and televisions over 20 inches, air conditioners, vacuum cleaners, camcorders, fax machines, multizone systems, shavers and any consumables. Products requiring installation should be bench tested before installation. Items with cut wires or scratches are not returnable. Computer software, if defective, may be exchanged for the same title. Certain titles must be returned to the publisher directly. Unopened software may be returned for exchange of another title. All returned goods must be in their original, unused condition with all cartons, packaging material and paperwork intact. Blank warranty card and rebate coupon must be returned with merchandise. Do not damage, write, tape or alter the product, packaging or included paperwork in carton.
All merchandise is shipped fully insured. Refuse all obviously damaged cartons. In case of hidden damage, please notify us and/or carrier within three days. All claims for short-shipments must be made within three days of receipt of goods.
No returns accepted without prior authorization. RA number must appear on all returned goods. Return authorization number may be obtained by calling 800-223-3411 Monday through Thursday 10am to 6pm and Fridays 10am to 2pm. All returns are subject to examination. Refunds and exchanges are subject to manager's discretion.
OPEN GOOD STOCK RETURNS:
All opened good stock returns are subject to 20% restocking fee. It is the customer's responsibility to return the merchandise. Only goods returned in original, resellable condition will be accepted for refunds. Return authorization number and copy of invoice must be included in package.
Merchandise will be accepted for return within 15 days from ship date. Focus Electronics reserves the right to refuse merchandise returned not in its original condition.
If goods are defective, read manufacturer's warranty information enclosed. Should customer need to return defective product to us, claims must be made within 15 days of receipt and we will cover freight cost of replacement only. Return authorization required.
Non-opened merchandise needs a Return Authorization number and is returned at customer's expense. They are subject to 20% restocking fee and must be returned within 30 days.
Refused goods, as per UPS policy, are subject to freight charges in both directions. A 20% restocking fee will apply.
We cannot be responsible for market price fluctuations.
COMMON CARRIER DELIVERY PROCEDURE
No returns or exchanges on air conditioners and major appliances. All air conditioners and major appliances carry manufacturers' one year warranty for parts & labor. Extended service contracts, up to five years on all parts and labor, are available. Carefully inspect goods/cartons before accepting. Your order is shipped to you fully insured. Damaged shipments should be refused. Hidden damages must be reported to Focus Electronics at 800-223-3411 within 48 hours. Do not discard any packaging material or paperwork. In case of damages we will process all claims. Undeliverable or good stock refused shipments are subject to freight charges in both directions, plus a 20% restocking fee.
We appreciate your business and are looking forward to serving you.
Shipping rates depend on the selected shipping speed and weight/size of the items.
To determine the applicable shipping rate for items in your Cart:
- Select Proceed to Checkout
- Select or add your shipping address
- Select a shipping speed and select Continue
- Select a payment method and select Continue
The total shipping & handling cost will be listed under Order Summary
Most orders are shipped within 1-3 business days via UPS, USPS.
We ship to the 48 continental US States.
We ship to APO/FPO addresses.
We do not ship to Post Office boxes.
Expedited shipping available at additional cost, see shipping rate chart above.
We ship to Canada. All import/export customs duties and return freight are at the customer's expense and responsibility.