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J&R brings the best in electronics, computers and more directly to you, from a company you can trust. From our stores in Downtown New York City, J&R has been providing customers with a combination of price, selection, security, and service for over 30 years. We are unique in the world of retailing -- a megastore with the personal touch of your local retailer, a family-owned business with a reputation that spans the globe.

Savings, Selection & Service since 1971 Joe & Rachelle Friedman opened thei...
J&R brings the best in electronics, computers and more directly to you, from a company you can trust. From our stores in Downtown New York City, J&R has been providing customers with a combination of price, selection, security, and service for over 30 years. We are unique in the world of retailing -- a megastore with the personal touch of your local retailer, a family-owned business with a reputation that spans the globe.

Savings, Selection & Service since 1971 Joe & Rachelle Friedman opened their first music store on Park Row in New York City in 1971, where they sold vinyl LPs of the current chart-toppers. Since that time, the business has expanded steadily. J&R now covers a massive city block across from City Hall Park in the heart of Downtown Manhattan. The stores are a "must-see" for many tourists and a "must-shop" for New Yorkers in the know. J&R's business, too, has expanded. J&R Music & Computer World not only sells an incredible array of CDs and a vast selection of top computer goods, but also digital cameras, cell phones, TVs, stereos, MP3 players, DVDs, kitchen appliances and much more.  In fact, J&R is the only company to receive two separate "Retailer-of-the-Year" awards and, in 2010, Joe and Rachelle were inducted in to the Hall of Fame by the Consumer Electronics Association

Questions?
Call us 1-800-426-6027
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Have a question for J&R Music and Computer World?
Customer Service Phone: 800-426-6027
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Negative - - - 3%
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Return/ Exchange Policy

Products are warranted solely by the manufacturer. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer. J&R offers an 15-day refund policy on mail order and web purchases. Please note: defective computer software may be exchanged for same title only. For health reasons, in-ear headphones and some personal care items that have been opened may only be exchanged if defective and for the same item. 

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 15 days, subject to a Return Authorization from J&R (see exceptions above). Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, call Customer Service at (800) 426-6027. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.


  • All returns must be packed in an outer shipping carton with valid RA # written on the outside of the shipping carton.
  • A copy of your original invoice must be included in your return package.
  • Please note: our Returns Receiving Department will refuse any package that does not have a valid RA#. There are no exceptions.
  • Please ship your parcel back to us Freight Prepaid. We suggest that you use UPS Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments.

We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc., Postal Annex, etc. Note: A signed proof of delivery will be required on all lost package claims. The above guidelines apply to all internet and mail order purchases.

Send pre-authorized returns to:
J&R Music and Computer World
19 Park Row
New York NY 10038

Purchases made through Amazon.com may also be returned to J&R's retail store across from City Hall Park in New York, NY. Returns of computer and office products can be brought to the basement of 19 Park Row.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




J&R Music and Computer World Shipping Rates


Listed below are shipping details for J&R Music and Computer World, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Continental US Street ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $0.00
  per Weight (lbs) $0.43 $1.00
  per Shipment $5.00 $7.50


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Unless noted otherwise in the ordering pipeline, J&R Music and Computer World ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

J&R and Amazon.com care about your privacy. Please note that Amazon.com will provide J&R with some information about your transactions on the Amazon.com site (such as your name, e-mail address, phone number, purchase information, and the last five digits of the credit card number used to complete your transaction) so that J&R can fulfill your order. We know you care about how your personal information is used and shared, and we appreciate the trust you place in us.

Questions?
Call us 1-800-426-6027


Tax Information

Orders for J&R products shipped to addresses in New York State will be assessed all relevant state and local sales taxes.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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