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Eye Care Universe has been in business online for more than 17 years and even longer as a division of one of the largest eye care practices in the United States with over 30 years of experience. As one of the largest dealers of Authentic Ray Ban and other Designer Sunglasses on Amazon we want our customers to rest assured that we stand 100% behind the authenticity of every product we sell. Every product we sell comes directly from the manufacturers like Luxottica, Johnson & Johnson etc.Heralded... Eye Care Universe has been in business online for more than 17 years and even longer as a division of one of the largest eye care practices in the United States with over 30 years of experience. As one of the largest dealers of Authentic Ray Ban and other Designer Sunglasses on Amazon we want our customers to rest assured that we stand 100% behind the authenticity of every product we sell. Every product we sell comes directly from the manufacturers like Luxottica, Johnson & Johnson etc.Heralded for our world class customer service – we welcome you to contact us with any question or issue you may have. . Read more Read less
Have a question for EyeCareUniverse?
30 days90 days12 monthsLifetime
Positive 94% 90% 93% 93%
Neutral 1% 2% 1% 2%
Negative 5% 8% 6% 5%
Count8226772313,214

   You may return new, unused items within 15 days of delivery for a refund. Products must be in the condition you received them and in the original box. 

   Important - Let us know about any problems as soon as possible, because all returned merchandise (except for merchandise returned that was incorrectly sent to you by us) is subject up to a $4.00 per piece restock fee and/or original shipping cost incurred by us.  All Lens Removers, Lens handlers, and Lens inserters and removers, are non returnable.

   Shipping charges back to Eye Care Universe are the responsibility of the customer. 

 For your protection, items should be returned via traceable mail. Please help us improve our service by noting the reason for your return. Additionally, it is vital that your return address appears on the outside of the package.

  

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more



EyeCareUniverse Shipping Rates

 


Listed below are shipping details for EyeCareUniverse, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Continental US Street ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $1.95
  per Shipment $2.80
Continental US PO Box ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $1.85
  per Shipment $5.99
Alaska and Hawaii Street ETA 3 - 7 business days
  per Item $0.00
  per Weight (lbs) $5.50
  per Shipment $17.25
Alaska and Hawaii PO Box ETA 3 - 7 business days
  per Item $0.00
  per Weight (lbs) $1.85
  per Shipment $17.49
US Protectorates Street ETA 4 - 8 business days
  per Item $0.00
  per Weight (lbs) $4.50
  per Shipment $13.99
US Protectorates PO Box ETA 4 - 8 business days
  per Item $0.00
  per Weight (lbs) $4.50
  per Shipment $13.99
APO/FPO Street ETA 18 - 32 business days
  per Item $0.00
  per Weight (lbs) $4.50
  per Shipment $13.99
APO/FPO PO Box ETA 18 - 32 business days
  per Item $0.00
  per Weight (lbs) $4.50
  per Shipment $13.99
Canada ETA 5 - 10 business days
  per Item $0.00
  per Weight (lbs) $9.00
  per Shipment $30.00
Europe ETA 10 - 20 business days
  per Item $0.00
  per Weight (lbs) $17.00
  per Shipment $56.00


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Insurance

      All packages are insured for the full price of replacement in case of loss or damage.

  • Eye Care Universe uses UPS, Fed Ex and the United States Post Office depending on region and selected shipping method.
  • Mailing times vary by region.

Privacy and Security

Privacy Policy

Eye Care Universe. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website

.Your privacy is a very sensitive subject for us and we take it very seriously. So our privacy policy is simple:

  1. We don't sell, barter, give away or rent your personal information to any company outside of Eye Care Universe.

  2. All of your information - contact lens prescriptions, credit card numbers, buying preferences or any other personal information will remain private. Eye Care Universe will not distribute, sell, trade, or give away this information to any third party without your explicit permission to do so. You can be assured that we respect your privacy, and appreciate the opportunity to do business with you.

  3. We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.

  4. We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, and to administer our business.

  5. We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.

  6. We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, have been authorized by the customer, or are required by law.

  7. We will always maintain control over the confidentiality of our customer information.

  8. We tell customers in plain language initially, and at least once annually, how they may remove their names from marketing lists. At any time, customers can contact us at the above contact information to remove their names from such lists.

  9. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.

  10. We will continuously assess ourselves to ensure that customer privacy is respected. We will conduct our business in a manner that fulfills our Promise in the many nations in which we do business.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from EyeCareUniverse through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from EyeCareUniverse may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from EyeCareUniverse through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

We offer many products including sunglass, eyeglass and designer frames from Safilo, Luxottica, Marchon, Maui Jim, Von Zipper and more. We purchase all of our designer sunglass brands like Ray Ban and Luxottica product directly from companies that have direct relationships and purchase directly from the manufacturers like Luxottica, Safilo, Marchon, Maui Jim, Von Zipper and more.

To further warrant and assure you that our company only sells 100% authentic designer products like Ray Ban which is one of Luxottica’s products, we have taken measures and have provided invoices proving where we purchase these products from.

Most of our questions and concerns usually come about Ray Ban, which is manufactured by Luxottica.  Below are a few of the most popular questions and concerns we have seen most recently:

Q: Are Luxottica sunglass and eyeglass frames made in Italy exclusively or China or both?

A: Luxottica is an Italian company that as of May 2014, manufactures some of their brands like Persol in Italy.  While Luxottica had traditionally made many of their frames in Italy, over the last few years they have moved more of their  manufacturing of their models to China.  As of 2014, nearly 100% of all of the eyeglass frames that Ray Ban models are now manufactured in China.  Additionally, many of their sunglasses are starting be made in China as well.

Q: How can I warranty my Ray Ban product will be free of defects regardless of where it is manufactured?

A: All Ray Ban products have a one (1) year warranty against manufacturer defects, regardless of the country of origin. Our company doubles that warranty to two years to show our commitment to customer service and you – our valued customer.

Q: How can I be sure my Ray Ban and Luxottica products are authentic and not counterfeit now that Ali Express and other vendors ship directly from China and unfortunately appear to have a lesser focus on insuring counterfeit product doesn’t ship to customers?

A: There are a few ways to insure against receiving counterfeit Ray Ban or other Luxottica products:

1)   Do not purchase from any vendor that ships to you “directly from China.”   There are no authorized Luxottica vendors that are authorized to ship directly from China to the USA, Europe or Latin America.

2)    Do not purchase from a vendor that does not stand behind their products 100% and guarantees a 100% money back guarantee.

3)   Do not purchase from a vendor that appears to have a less than stellar rating (4.5 or better out of 5)>

4)   Do not purchase from a vendor you are not comfortable with.

Please rest assured that we are 100% committed to your total customer satisfaction and stand 100% behind the authenticity of all of the products we sell on the Amazon marketplace and any marketplace we sell on.  

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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