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Our Company:
Jockey International continues to be a privately held company, headquartered in Kenosha, Wisconsin. We employ over 5,000 people around the world. Jockey International, Inc. was founded in 1876 by Samuel T. Cooper, a retired minister who wanted to help lumberjacks suffering from blisters and infections caused by their shoddy wool socks. Consumers learned they could trust him, and his tiny hosiery business grew and then expanded into underwear. As we have grown in size and sophisticati...
Our Company:
Jockey International continues to be a privately held company, headquartered in Kenosha, Wisconsin. We employ over 5,000 people around the world. Jockey International, Inc. was founded in 1876 by Samuel T. Cooper, a retired minister who wanted to help lumberjacks suffering from blisters and infections caused by their shoddy wool socks. Consumers learned they could trust him, and his tiny hosiery business grew and then expanded into underwear. As we have grown in size and sophistication, that simple commitment to serve our customers has continued to be our hallmarkand the secret of our success.

For general inquiries please send an email to amazonassistance@jockey.com.
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30 days90 days12 monthsLifetime
Positive 93% 93% 94% 96%
Neutral 3% 3% 3% 2%
Negative 4% 4% 4% 2%
Count1,0552,94311,51954,521
Your satisfaction is guaranteed at Jockey®. If you need to return your purchase, please call us at 1-800-562-5391 to begin the returns process. You will need your Jockey order ID for this process. 

Questions? Call us at 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST)

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Jockey Shipping Rates

 


Listed below are shipping details for Jockey, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping Rates for all products (excluding Books, Music, Video and DVD)
All Regions
Continental US
Alaska and Hawaii
US Protectorates
APO/FPO
Continental US Street · Standard · (3 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to $74.99 $0.00
$75.00 to Up $0.00
Continental US PO Box · Standard · (3 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to $74.99 $0.00
$75.00 to Up $0.00
Continental US Street · Expedited · (1 - 3 business days)
Per Shipment Bands Shipment Rate
$0.00 to $74.99 $21.00
$75.00 to Up $14.00
Continental US Street · Two-Day · (2 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $14.00
Alaska and Hawaii Street · Standard · (3 - 7 business days)
Per Shipment Bands Shipment Rate
$0.00 to $74.99 $0.00
$75.00 to Up $0.00
Alaska and Hawaii PO Box · Standard · (3 - 7 business days)
Per Shipment Bands Shipment Rate
$0.00 to $74.99 $3.49
$75.00 to Up $0.00
Alaska and Hawaii Street · Expedited · (1 - 3 business days)
Per Shipment Bands Shipment Rate
$0.00 to $74.99 $21.00
$75.00 to Up $14.00
US Protectorates Street · Standard · (4 - 8 business days)
Per Shipment Bands Shipment Rate
$0.00 to $74.99 $0.00
$75.00 to Up $0.00
US Protectorates PO Box · Standard · (4 - 8 business days)
Per Shipment Bands Shipment Rate
$0.00 to $74.99 $0.00
$75.00 to Up $0.00
APO/FPO Street · Standard · (18 - 32 business days)
Per Shipment Bands Shipment Rate
$0.00 to $74.99 $0.00
$75.00 to Up $0.00
APO/FPO PO Box · Standard · (18 - 32 business days)
Per Shipment Bands Shipment Rate
$0.00 to $74.99 $0.00
$75.00 to Up $0.00

* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


*  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
    Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Free Standard Shipping
You’ll receive free Standard shipping on all orders.

Get it there faster!
Save $7.00 on 2nd Day or Next Day Shipping with any purchase of $75 or more (excluding sales tax).

United States Address Only
Sorry, we currently only ship to United States addresses at this time.

Flat Rate Shipping Options
Our shipping prices are flat rate and vary depending on the method you have chosen and any shipping discounts you may have received. Your package arrival date is based on your address, the shipping method selected and the date and time in which you place your order.

We have the following shipping options to choose from:

Standard Shipping - Free
3 to 7 Business Days

UPS Second Day Air - $14.00
2 Business Days
Orders must be placed by 12:00 Noon Central Time

UPS Next Day Air - $21.00
1 Business Day
Orders must be placed by 12:00 Noon Central Time

Standard shipping will be delivered via UPS Ground or USPS Priority Mail.
UPS Next Day Air and UPS Second Day Air are not available to orders shipping to PO Box, APO or FPO addresses.

Tracking your order
Once your order has shipped, you’ll receive a confirmation email that contains all details regarding your shipment including shipping method and tracking number.

Privacy and Security

Privacy Policy

Jockey Inc is committed to protecting your privacy

Jockey International, Inc. has signed the Direct Marketing Association's Privacy Promise.

To unsubscribe, follow the link at the bottom of our email communications. Or, if you prefer, call us toll free at 1-800-Jockey1 (weekdays 9:00 a.m. - 5:00 p.m. Central).

What do we do with personal information

Jockey International and its subsidiaries will use the information we collect to:
# improve the content of our Web site,
# customize the content and/or layout of our site for each individual visitor,
# contact consumers for marketing purposes.

We WILL NOT make the personal information of those who access our site available to others. We may share aggregated purchase behavior with other reputable organizations.

# If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
# Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Information Security

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.


Tax Information

We are required to collect sales tax on orders after shipping charges for the following states:  AL, CA, IL, KY, TX, and WI.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

PRODUCT INFORMATION

1.  Does Jockey still make the men's classic nylon underwear?

Yes we do! We offer both the brief and the boxer within our online product assortment.  Click www.jockey.com/nylon to go directly to the nylon collection.
 

2.  How can I get a product thats out of stock?

Dont worry if the product you want appears to be out of stock.  Simply email us at assistance@jockey.com, or call 1-800-JOCKEY-1 (M-F, 8 - 5:00 CST) and we will let you know as soon as the product arrives.
           

3.  I dont see my size.  What should I do?

Even if you dont see your Jockey size listed on the site, we can track it down.  Simply email us at assistance@jockey.com, or call 1.800.JOCKEY-1 (M-F, 8 - 5:00 CST) and we will let you know as soon as the product arrives.
 

4.  Where can I find sizing information?

See our size charts, now!  Size charts are also accessible on every product page under the link, find your size, or through our product information section.
 

5. Why cant I find your larger sizes?

In order to make larger sizes easier to find, we have categories for Womens Queen and Mens Big and Tall.  The best way to find larger sizes is to use the search box in the upper right hand corner.  Use keywords such as big man, tall man, and queen.  This will narrow down your product selection based on the size you need!  If youre still having trouble, feel free to call us at 1.800.JOCKEY-1 (M-F, 8 - 5:00 CST).  
 

6.  Do you have a catalog?

Yes we do!  If you have not signed up to receive our catalog, click "request catalog" at the bottom/left of our homepage.  You can also view our most current catalog online.  To access the online catalog, click "view catalog" at the bottom/left of our homepage.  If you prefer not to order over the Internet, simply call us at 1.800.JOCKEY-1 (M-F, 8 - 5:00 CST) and you can place your order over the phone with one of our personal shoppers.

7. Does this site stock every Jockey product currently made?

In an effort to simplify online shopping and stay in-stock on everyday favorites, our site does not currently sell every Jockey product

RETURN POLICY

8.  What is the return policy?

Enjoy Risk-free shopping!  Your satisfaction is guranteed at Jockey.com®.  If you need to return your purchase for any reason, use the Printable Return form (located on the Return Policy page) and complete the following steps:
 

1)       Fill out Return Information: It is important for us to know the reason you are returning your merchandise.  Please fill in your order #, return reason code, and any feedback you'd like to share.  Be sure to return this portion of the sheet with the merchandise you are returning (it will ensure faster credit.)

2)     Fill out Return Address:  Fill out your name, address and order number located on the label.  Cut along the dotted line and affix it to the center/outside of your package by taping is securely on all four sides.  *Be sure it is very secure and that tape is not covering "Postage Due" portion of the label.  Also be sure that any address labels from previous shipments are removed or crossed out.

3)       Send your package:  Leave  your package in a secure place where you normally receive your mail, or drop it off at any U.S. mailbox or post office.  Your package will be returned to us via U.S. mail and your account will be credited in a timely manner.

Jockey Men's Size Chart

Jockey Women's Size Chart

Gift Wrap

Some merchants offer gift wrapping for an additional fee. If Jockey offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.

Gift Message

Jockey.com does not offer gift wrapping services at this time.

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