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Altivo Timepieces

Altivo Timepieces Inc. is an Authorized dealer of all watch brands sold at Amazon Marketplace

As an Authorized dealer, we offer you a watch direct from
Manufacturer or US Distributor of the Brand. You get a watch that
is Authentic, direct from the Manufacturer, in Complete Original
Packaging including the Instruction Manual and Warranty Booklet/Card
with the Manufacturer's Warranty.

This is general information to find exact Warranty coverage details about your watch
please read Warranty materi...

Altivo Timepieces Inc. is an Authorized dealer of all watch brands sold at Amazon Marketplace

As an Authorized dealer, we offer you a watch direct from
Manufacturer or US Distributor of the Brand. You get a watch that
is Authentic, direct from the Manufacturer, in Complete Original
Packaging including the Instruction Manual and Warranty Booklet/Card
with the Manufacturer's Warranty.

This is general information to find exact Warranty coverage details about your watch
please read Warranty material included with the watch at the time of purchase or
contact Manufacturer ( Warranty provider ) for more details.

Most watches are warranted by manufacturer against defects in materials and
workmanship by under the terms and conditions of this warranty for
a period of two (2) years from the original date of purchase.

Warranty only covers the following components: the watch
movement, hands and dial. Should a covered component be
defective in materials or workmanship during the warranty period
under normal use, it will be repaired or the watch will be replaced
(at the sole discretion of the service center) free of repair charges.

Warranty does not cover:
 

  • Battery, case, crystal, strap or bracelet
  • Damage resulting from improper handling, lack of care, accidents, negligence or normal wear or tear.
  • Water damage even if marked “water-resistant”.


Warranty is void if the watch has been damaged by accident, negligence,
unauthorized service, or other factors not due to defects in materials or
workmanship.

It may vary from one Manufacturer to another, that is why we
recommend you to check the Warranty Booklet/Card included in watch
packaging and also information provided by Manufacturer.

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Have a question for Altivo Timepieces?
Customer Service Phone: 323-933-1460
30 days90 days12 monthsLifetime
Positive 100% 82% 87% 94%
Neutral 0% 9% 6% 2%
Negative 0% 9% 6% 4%
Count311787,515
  • If you are not completely satisfied with your purchase, you may return it.
  • If you intend to return the watch, please do not wear it, do not adjust band or remove links from bracelet.
  • Contact us within 15 days to get Return Authorization.
  • No watches will be permitted to return after that period or without RA #
  • After receiving the RA it should be returned in 15 days, no returns will be accepted after that period.
  • Watch and packaging should be in the same condition as received, not used or damaged, make sure to include the complete original box, warranty and instruction papers with the watch.
  • We cannot refund your original shipping charges.
  • RA # (return authorization) must be clearly written on the outside of the package.
  • Many of the watches have Manufacturers Serial number or Limited Edition number which are registered before shipping. Please make sure to return the same watch that you have received from us.
  • As soon as we get the returned merchandise, we will issue a refund and it will be credited to your credit card.
  • Once you have used the watch you no longer can return the watch, If the watch shows a problem you should contact Manufacturer’s Service Center and they will handle repairs that are covered by Warranty.
  • All watches have minimum of 2 Year Manufacturer’s Warranty.

Return request - Restocking Fee

  • The buyer changes their mind about a purchase and returns an item in the original condition within the return window.  - Up to 20% of item's price.
  • The buyer returns an item in the original condition more than 15 days past the return window. The 15 days allow for return transportation from the buyer to the seller. - Up to 20% of item's price.
  • The buyer changes their mind about a purchase and returns a non-media item within the return window, but the seller receives the item damaged or materially different than how it was originally shipped to the buyer. - Up to 50% of item's price.
  • Incomplete packaging and Instruction / Warranty papers. - Up to 50% of item's price.

Send your returns to:

Altivo,
7221 Melrose Avenue,
Los Angeles, CA
90046

For questions regarding products, order delivery or returns, please contact  Altivo Timepieces

Contact this seller Phone:323-933-1460


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Altivo Timepieces Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Orders received before 4 PM Pacific Time are shipped the same day.

All orders are shipped via USPS 2nd Day Air.

This does not mean that you will always get it in 2 days.

Orders placed Thursday - Sunday may take longer since there may not be Saturday or Sunday pickup or delivery. This also applies to Holidays or delays due to bad weather in your area.

Alaska & Hawaii might take 1 day longer.

Some of the orders will be shipped by UPS.

Regardless of the price of the order all packages require signature at the time of delivery.

Sorry, no International shipments.

 

Privacy and Security

Privacy Policy

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share customer information.

We are happy to provide further details of our privacy policies. For more information, call us at (323) 933-1460.

 


Tax Information

At this time, additional taxes will not be collected on items sold by this merchant.

 

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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