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When it comes to shopping for your health, we've got Answers for Every Body:

-Vitamins and Minerals
-Sports Nutrition Supplements
-Health Supporting Herbs and Superfoods
-Condition-specific health support products
-On the-go nutrition, snacks and energy bars
-Natural and organic personal care products
-Green-living solutions

The Vitamin Shoppe offers you more than 20,000 products from over 400 leading national brands, all at low, everyday prices that are up to 50% off the manufacturers€™ suggested retai...
When it comes to shopping for your health, we've got Answers for Every Body:

-Vitamins and Minerals
-Sports Nutrition Supplements
-Health Supporting Herbs and Superfoods
-Condition-specific health support products
-On the-go nutrition, snacks and energy bars
-Natural and organic personal care products
-Green-living solutions

The Vitamin Shoppe offers you more than 20,000 products from over 400 leading national brands, all at low, everyday prices that are up to 50% off the manufacturers€™ suggested retail prices.

For even more value, try The Vitamin Shoppe family of brands, including Vitamin Shoppe, BodyTech, VS Organics, True Athlete and Mytrition.  Meticulously formulated and manufactured with careful attention to detail, Vitamin Shoppe brand products include the same ingredients as other brands, but at a fraction of the cost.

And remember, every time you buy from The Vitamin Shoppe, you automatically earn points good toward FREE products through our Healthy Awards Club. Each year, we send out Award Certificates worth millions of dollars to club members. Best of all, membership is free.

You can shop our outstanding combination of quality, value and selection online, via catalog, or at any one of our stores across the nation.

We're Here to Help

For questions regarding products, order delivery, or returns, please contact The Vitamin Shoppe:

  • Phone: (866) 293-3367 International Customers: 201-868-5959

For questions about a charge that's been made to your credit card, please contact Amazon.com.

For questions about how to place an order, please visit Amazon.com's Help department.

 

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Have a question for The Vitamin Shoppe?
Customer Service Phone: 866-293-3367
30 days90 days12 monthsLifetime
Positive 98% 96% 98% 95%
Neutral 0% 1% 1% 2%
Negative 2% 3% 2% 3%
Count1313911,637197,948

To return an item to our company, please follow the steps below:

  1. You may return any product for any reason within 30 days of purchase, Except for Sexual Wellness products due to the nature of such products.
  2. All return merchandise must be accompanied by original receipt.
  3. The returned merchandise will be credited to your credit card, less the original shipping charges.
  4. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.

Send your returns to:

The Vitamin Shoppe
Attn: Returns
2101 91st Street
North Bergen, NJ 07047


For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




The Vitamin Shoppe Shipping Rates

International Orders: Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local customs office.

Please note that Refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.

Listed below are shipping details for The Vitamin Shoppe, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Continental US Street ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $18.99
  per Weight (lbs) $0.00 $0.00
  per Shipment $1.99 $0.00
Continental US PO Box ETA 3 - 5 business days ---
  per Item $2.99 ---
  per Weight (lbs) $0.00 ---
  per Shipment $0.00 ---
Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days
  per Item $0.00 $0.00
  per Weight (lbs) $0.00 $0.99
  per Shipment $19.99 $29.99
Alaska and Hawaii PO Box ETA 3 - 7 business days ---
  per Item $0.00 ---
  per Weight (lbs) $0.00 ---
  per Shipment $14.99 ---
US Protectorates Street ETA 4 - 8 business days ---
  per Item $0.00 ---
  per Weight (lbs) $0.00 ---
  per Shipment $29.99 ---
APO/FPO Street ETA 18 - 32 business days ---
  per Item $0.00 ---
  per Weight (lbs) $0.00 ---
  per Shipment $9.99 ---
APO/FPO PO Box ETA 18 - 32 business days ---
  per Item $0.00 ---
  per Weight (lbs) $0.00 ---
  per Shipment $9.99 ---
Canada ETA 5 - 10 business days ---
  per Item $0.00 ---
  per Weight (lbs) $4.99 ---
  per Shipment $39.99 ---
Europe ETA 10 - 20 business days ---
  per Item $0.00 ---
  per Weight (lbs) $4.99 ---
  per Shipment $69.99 ---
Asia ETA 10 - 16 business days ---
  per Item $0.00 ---
  per Weight (lbs) $5.99 ---
  per Shipment $85.00 ---
Outside US, Eur., CA, Asia ETA 10 - 20 business days ---
  per Item $0.00 ---
  per Weight (lbs) $5.99 ---
  per Shipment $85.00 ---


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

The majority of our orders are shipped via UPS. Most in-stock items should arrive on your doorstep within 3-6 business days after receipt of your order. If you use the Expedited shipping option, your products should arrive on your doorstep 1-2 business days after receipt of your order.

Do you ship internationally? Yes! We ship to 200+ countries via UPS. We strictly follow national and international regulations regarding the sale and shipment of products that are considered prohibited by any law within the U.S. and abroad. Should you order a product that is prohibited in your country, we will notify you by e-mail. 

Can I get express shipping to a P.O. Box address? No. Delivery to a P.O. Box normally takes 3-6 business days.
 
Do you backorder items that aren’t in stock? We keep Amazon.com informed daily of our stock quantities. While we don’t anticipate backorders, they may occur from time to time. 

For shipments in the continental U.S.: If you place an order for an item that is out of stock, we will ship the balance of your order immediately, then send your backordered item when it becomes available at no additional shipping charge. 

For shipments elsewhere: If you place an order for an item that is out of stock, we will give you the option of holding your shipment until it is complete or eliminating the backordered product from your order.

Privacy and Security

Privacy Policy

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (i.e., shipping your products to you or notifying you of problems/updates with your order), or if we are legally required to do so.

We are happy to provide further details of our privacy policies. For more information, call us at (800) 223-1216 or e-mail us at amazoncustomer@vitaminshoppe.com.


Tax Information

The taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to California, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, South Carolina, North Carolina, Tennessee, Texas, Virginia, and Washington, DC will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

To be clear, the Internet Tax Freedom Act (ITFA), which was signed into law on October 21, 1998, does not, as some have asserted, preclude sales and use taxes on any and all commerce conducted over the Internet. State and local governments are allowed to impose sales and use taxes on all such electronic sales, provided that the tax (and its rate) are the same as that which would be imposed on the transactions if they were conducted in a more traditional manner, such as over the phone or through mail order.

The ITFA is intended to prevent any jurisdiction from imposing special taxes on Internet transactions, other than such taxes that a jurisdiction already has the ability to impose (e.g., sales tax; see below). The ITFA prevents the imposition of any such taxes through November 1, 2003.

Currently, most e-commerce companies use the same taxation rules used by mail-order companies, which are based on constitutional guidelines for interstate commerce. Generally this means that states can only require companies to collect sales tax in states where they have business operations, and as a result, a company will not collect sales tax in states where they have no business operations. Our taxing policies are subject to change as we see fit or as law directs. We will post any and all new information here, so please feel free to check back frequently.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

How does your Frequent Buyer program work?
Shop, save, and earn! Make any Vitamin Shoppe purchase either from Amazon.com or from our catalog, stores, or Website and earn one Frequent Buyer point for every dollar you spend. You automatically become a Frequent Buyer when you make your first purchase - and you need just 100 points to qualify for a reward. At the end of the year, we will tabulate your point total from every Vitamin Shoppe purchase you've made, no matter where you've shopped. If you've earned enough to qualify for a reward, we'll send you a credit certificate. 

How do I redeem my Frequent Buyer points?
For Frequent Buyer redemption information, contact amazoncustomer@vitaminshoppe.com or call our Customer Care Line at (866) 293-3367, Monday through Friday from 9:00 a.m. to 8:00 p.m. EST. International customers may call (201) 868-5959, Monday through Friday from 9:00 a.m. to 8:00 p.m. EST.

How do I get help?
In the U.S., call (866) 293-3367, Monday through Friday from 9:00 a.m. to 8:00 p.m. EST, for customer service and/or product information questions. Outside of the U.S., call (201) 868-5959, Monday through Friday from 9:00 a.m. to 8:00 p.m. EST. E-mail questions to amazoncustomer@vitaminshoppe.com.

How do I know if you carry my favorite brands?
We currently offer 20,000+ products from 400+ brands including our own private label products. We carry the largest selection of national brands discounted every day. To find your favorite brand, access "Browse by Brand" under the Search box on the left-hand side of The Vitamin Shoppe homepage on Amazon.com.

How do Vitamin Shoppe & BodyTech brands compare against national brands?
Compare Vitamin Shoppe and BodyTech brand products against national brand supplements and watch your savings grow. Our private label products contain the same quality ingredients in the same strength formulas for a fraction of the cost. In fact, many of our supplements come from the same manufacturers as the big name brands. There are almost 1,000 Vitamin Shoppe and BodyTech products to choose from.

Are you part of The Vitamin Shoppe chain of stores?
The Vitamin Shoppe is an independently owned retailer founded in 1977. There are over 320 stores, a popular catalog, and a comprehensive Web site - all three entities are part of the same corporation.

Do you offer franchise opportunities?
No franchises are available. 

Why are product names on Amazon.com different than Vitamin Shoppe names?
The software that processes product names at Amazon.com is different than that at The Vitamin Shoppe. Simply put, that means the products you're used to ordering may be the same - but be known by two different names. You are ordering the same great selection of products on Amazon.com that you can on VitaminShoppe.com.

Still have questions? Contact amazoncustomer@vitaminshoppe.com or access our Customer Care Line at (866) 293-3367, Monday through Friday from 9:00 a.m. to 8:00 p.m. EST. International customers may call (201) 868-5959, Monday through Friday from 9:00 a.m. to 8:00 p.m. EST.


 

Pricing Policy

We work hard to provide accurate product and pricing information. However, The Vitamin Shoppe cannot be held responsible for honoring inaccurate pricing or typographical errors.

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