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TriVillage.com is a retailer specializing in the road racing and triathlon markets.
Have a question for TriVillage?
Customer Service Phone: 1-866-874-2525
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Negative 14% 11% 9% 5%
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TriVillage guarantees 100% customer satisfaction with every product we sell.  If you are not fully satisfied with an undamaged and unused item you purchased from us, you may return it within 45 days of the date of purchase to obtain a credit refund or exchange; you decide. Simply follow the steps below and we will promptly issue a credit refund or exchange.  If the product you would like to return has a defect that did not become apparent until after use or after 45 days of the purchase date, or the product was damaged during use, you must call our Customer Care Specialists at 1-866-874-2525 to obtain a return authorization. 

1.     Pack the item in a good box to insure against damage and return the package via insured USPS Mail or other Parcel Carrier of your choice offering ground service.  TriVillage will refund the actual ground service shipping costs if the return or exchange is due to unused damaged merchandise or mis-shipment.  TriVillage advises that you insure the items for full value against loss or damage during shipment.  TriVillage is not responsible for returned product while in transit.

2.     Include a copy of your invoice with your return along with your name, phone number, an explanation stating why you are not satisfied with the item(s), and your preference for exchange or refund.  If you are exchanging the item and would like to receive the replacement item quickly, call our Customer Care Specialists at 1-866-874-2525 and place your order over the phone.  We will ship your new item right away and refund your credit card when your return package arrives at our Returns Warehouse.

3.     If you no longer have your invoice, please include your full name or purchaser's name, address and order number, if possible. Mail return to TriVillage.com, C/O Returns Department, 12013 SW 129 Court, Unit 3, Miami, FL 33186. Keep a record of your shipment until you have received the refund or exchange.

 

Contact this seller Phone:1-866-874-2525


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


TriVillage Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline, TriVillage ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services by providing your email address. Such addresses are not used for any other purpose and are not shared with outside parties. 

We use non-identifying and aggregate information to better design our website and to share with vendors, manufacturers and other business partners. For example, we may tell a vendor that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from TriVillage through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from TriVillage may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from TriVillage through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Contact Us

TriVillage.com

Customer Care

Toll Free: 1-866-874-2525

customerservice@trivillage.com

12013 SW 129 Court, Unit 3

Miami, FL 33186

Customer Care Hours

Monday - Friday: 9:00am - 6:00pm

Saturday: 10:00am - 5:00pm

Cycling Shoe Size Charts

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