By Michael Shudy on April 10, 2015.
Product arrived in damaged condition. Attempted to contact seller but received no respose
By beadscience on April 1, 2015.
Arrive on time and was as described
By Kindle Customer on March 31, 2015.
By Nelson Velasco on March 24, 2015.
By SBigDaddy on March 23, 2015.
By template-rater on template-date.
Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
|30 days||90 days||12 months||Lifetime|
Don't Want: Request within 30 days, 20% restocking fee, return shipping.
Defective: Report within 30 days, receive either a refund or replacement.
Damaged: Report within 3 days, receive either a refund or replacement.
------Please see information below for more details------
You may return most new, unused, and undamaged items within 30 days of the date the product was delivered. We will also pay for return shipping charges if the return is due to our error, is damaged or defective.
Please request a return by following the prompts on your Amazon order
page, emailing our customer service team, or calling us at the number below. Once
submitted, our returns department will review your request for an RMA and
determine if you meet the requirements of our Returns Policy. If a Return
Merchandise Authorization (RMA) is approved, you will receive an email
containing specific instructions about how to return your product.
PlumberSurplus does not allow drop off returns. The return must be shipped back to the address specified in your Return Instructions email.
Types of Returns
I Don't Want the Product Anymore or I Want to Exchange the Product
You have 30 days from the date your product was delivered to request an RMA. If you wish to exchange the product, you may place a new order, independent of the returns process. A 20% restocking fee will be charged on all returned products unless the products were originally damaged or defective. Shipping costs are not refunded. Original shipping fees will not be refunded. You will be required to pay return shipping fees. If you delivery refuse your shipment, those return shipping fees will be deducted from your return refund. If the return is damaged in transit back to us, the package will be delivery refused by our warehouse and you will need to contact the shipper to open a damage claim. If your original order was placed under our Free Shipping promotion, the original shipping savings for the returned products will be subtracted from your refund amount, unless the products are damaged or defective.
The Product I Ordered is Not the Product I Received
You have 30 days from the date your product was delivered to request an RMA. In most cases, we will issue you a call tag so all you will need to do is deliver your return to an authorized shipper for which the call tag was issued. Once the RMA has been received and approved, PlumberSurplus will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be placed. If your RMA is denied, return shipping costs will be deducted from your refund.
The Product Is Damaged
You have 3 days from the date your product was delivered to request an
RMA. Once the RMA and damage claim with the shipper have been completed,
PlumberSurplus will, at your preference, replace the product or issue a refund.
If you request a refund, your original method of payment will be credited. If
you request a replacement product, a replacement order will be submitted.
The Product is Defective
You have 30 days from the date your product was delivered to request an RMA. In most cases, we will issue you a call tag so all you will need to do is deliver your return to an authorized shipper for which the call tag was issued. The item must be returned to us before your replacement or refund is issued. If we determine that the product is defective, PlumberSurplus will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be submitted. If we determine that the product is not defective, your RMA will be denied. If you wish to have the product shipped back to you, you must issue a call tag
We do not ship replacement products until the RMA has been completed (cross-ship). If you need a replacement product before the RMA is completed, you may place a new order, independent of the returns process. Please remember, placing a new order does not guarantee an RMA approval or refund.
Any customer who refuses delivery of an undamaged product will be
responsible for all shipping charges associated with the order (including
original and return shipping charges) and a 20% restocking fee. This applies even if a neighbor or child refuses the delivery without your consent. PlumberSurplus needs to be notified when a package is delivery refused because an RMA will need to be set up for you.
All returns must include the following:
-An approved Return Merchandise Authorization (RMA) number
-Original, intact packaging (i.e. manufacturer's box, packing materials, styrofoam, plastic bags, etc.). Products must be in the original packaging and in reselable condition.
-Original intact UPC barcode, if one exists. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA status.
-All accessories included in the original shipment
-All documentation (i.e. manufacturer documents, manuals, product literature, unused warranty cards, unused registration information, etc.).
-PlumberSurplus is not responsible for packages lost or damaged in transit while being returned if return shipping is the responsibility of the customer.
All items will be inspected and those that do not meet the above mentioned criteria will be denied. If an item is denied, return shipping would be the responsibility of the customer.
Standard Return Criteria
Once your RMA has been approved, if you have been issued a call tag you have 14 days in which to take the product to the identified carrier. If you are responsible for shipping the return, then you have 3 days to ship the product via a trackable carrier.
Items must be returned in new or unused conditions. Products that have been installed or used are not eligible for an RMA unless they are defective. Some products, if opened, may only be returned for a replacement product and not for a refund.
If you are ineligible for an RMA or your RMA has been denied, you may still contact the manufacturer of the product directly as there may be an applicable warranty.
The freight carrier will contact you to schedule a delivery appointment, please make sure you have a valid phone number on your account for them to reach you at. Before taking delivery of your freight / LTL shipment, you must carefully inspect your product before signing for or accepting delivery. If you discover damage do not sign for the product and refuse delivery. Freight shipped and over-sized products, if signed for or accepted for delivery, may not be returned. Notes left for carriers instructing them to deliver in your absence, are considered acceptance of delivery, and may not be returned. By signing for or accepting delivery of an LTL or freight item, you acknowledge that the products are not damaged and you understand that you cannot return the products as damaged. If the freight carrier will not let you delivery refuse the item because it has been opened or will not let you inspect the item, please notate any damage on the paper you must sign or notate that they did not allow you to inspect.
Manufacturer Only Returns and Products that Cannot be Returned
Some products may only be returned or exchanged directly with the manufacturer. For these products, it is the customer's responsibility to contact the manufacturer directly to return the products. When contacting the manufacturer, be prepared to provide them with the following information: receipt, date of purchase, model number, serial number and manufacturer part number of the product that you would like to return.
Some products may be non-cancelable and / or non-returnable, they are listed below:
-Products that have been installed and are not defective.
-Products identified as non-cancelable and or non-returnable.
-Products identified as special order.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, PlumberSurplus shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or with the incorrect information. PlumberSurplus shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PlumberSurplus shall immediately issue a credit to your credit card account in the amount of the charge.
Contact this seller Phone:888-867-1377
PlumberSurplus Shipping Rates
Figuring out a company's shipping costs and policies can be confusing. Here at PlumberSurplus we try to be as up front with our costs as possible in order to make shopping with us an easy and worthwhile experience for you, our customer.
Our shipping prices are as posted on our Amazon listings and agreed upon at the time of purchase.
Orders qualifying for free shipping are indicated in the individual listings.
Listed below are shipping details for PlumberSurplus, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
|Shipping rates for all products (excluding Books, Music, Video and DVD)|
|Continental US Street||ETA||3 - 5 business days||1 - 3 business days|
|per Weight (lbs)||$0.65||$5.25|
|* Shipping Rates for Books, Music, Video and DVD|
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
2 business days
21 - 42 business days
3 - 7 business days
|Books over 1 lb.||$3.99||$3.99||$6.99||$6.99||$14.95||$19.99||$24.95||$46.50|
|CDs, Cassettes, Vinyl||$3.99||$3.99||$6.19||$6.19||$14.95||$19.99||$14.95||$46.50|
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
** Available for selected items.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.
|Continental US||Continental US states not including Alaska and Hawaii|
|Alaska and Hawaii||Alaska and Hawaii|
|US Protectorates||American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)|
|APO/FPO||Army Post Office and Fleet Post Office|
|Europe||Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia|
|Asia||Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam|
|Outside US, Eur., CA, Asia||Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia|
Your Amazon order will show you our estimated shipping and delivery
times. We do our best to accurately estimate when items will ship from our facilities.
Estimated shipping dates are based on several factors, including how quickly we
can pack and ship items for your order. Just because tracking is not posted on your Amazon account, does not mean your item has not shipped.
Shipping time is a combination of the following: the time from order placement till shipment, together with the time your order is in transit, equals the total time to get your product.
Order Processing Time
Normal processing time before shipment is one to two business days.
If you submit a cancellation request, all efforts will be taken to cancel the order. Once an item is either processed for shipment or shipped, we are unable to cancel the order and the item will be shipped out. If you want to return the item, please let us know and we can set up a "Don't Want" return for you. Please note, your order may have already shipped, even if Amazon does not have your tracking information posted.
When you select any of the following methods of shipment, we may use choose to elevate shipping as necessary to get your items to you within the appropriate time frame. We use a variety of carriers for each shipping option. It is not possible to specify a preferred carrier when placing your order. Below is the estimated transit time for items via each method of shipping.
Freight Shipments (LTL) - Generally take 7 to 10 business days
Ground Shipping - Generally takes 3 to 5 business days
Expedited - Generally takes 1-3 business days
Selecting expedited shipping does not guarantee your order will arrive in one to three days. Also be aware that there are not typically weekend pickups or deliveries for any shipping method.
Products that are not shipped via UPS and FedEx or weigh over 150 pounds (such as most Bathroom Furniture and Shower Doors) may be marked on their product detail pages and require special handling, meaning that they usually will ship via Frieght or LTL (Less Than Truckload). The shipping charges for these items may be indicated on their product detail pages and will be calculated for you at the shopping cart or the last step of the checkout process before you send us your order. Please note that each shipment of these items requires an adult signature upon delivery and the shipping company will contact you on the phone number provided on your shipping information to set up a specific delivery time. Freight deliveries may not be on time if the carrier is unable to reach you to schedule your delivery or if you are unavailable for delivery during the estimated delivery range.
Remember, before taking delivery of your freight / LTL shipment, you must carefully inspect your product before signing for or accepting delivery. If you discover damage do not sign for the product and refuse delivery. Freight shipped and oversized products, if signed for or accepted for delivery, may not be returned. Notes left for carriers instructing them to deliver in your absence, are considered accepted for delivery, and may not be returned. By signing for or accepting delivery of an LTL or freight item, you acknowledge that the products are not damaged and you understand that you cannot return the products as damaged.
Free Shipping Promotion
If your original order was placed under our Free Shipping promotion, the original shipping savings for the returned products will be subtracted from your refund amount, unless the products are damaged or defective.
Warranty issues, manufacturer restrictions and product nature prevent us from shipping certain products to all geographical locations.
Item specific shipping restrictions should be noted on the product detail page.
Occasionally packages are returned to us as undeliverable. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return after four weeks from an estimated delivery date, please contact us.
Our carriers may deem a package undeliverable for one of the following reasons:
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
To change an outdated or incorrect address from your account, edit your shipping information in your Amazon account. If you have an open order with an incorrect ship to address please contact customer service, as updating your account does not automatically update an open order. Orders not yet shipped will be updated. Orders in route may be redirected per your request; charges will be the responsibility of the customer. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.
If a post office box address was entered in a format our system does not recognize, the package would process as an incorrect address. Please see Shipping Restrictions.
Failed Delivery Attempts
Most of our carriers will make three attempts to deliver a package. Packages that contain a certain dollar amount of merchandise may require a signature. Otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.
Any customer who refuses delivery of an undamaged product will be responsible for all shipping charges associated with the order (including original and return shipping charges) and a 20% restocking fee. This applies even if a neighbor or child refuses the delivery without your consent.
If the order is past an estimated delivery date and you have not received it, please contact customer service and we would be happy to check on the status of your order. Orders shipped via a trackable method, such as UPS, should have tracking information available in the order summary in your Amazon account. Please check this information if available and review the following options:
If the tracking information indicates the package has been delivered, please check with your neighbors, family members or mail department. Packages are occasionally left with neighbors, building managers, or are placed somewhere relatively safe such as your porch, driveway, garage, or even behind bushes, as determined by the carrier
If the tracking information indicates that the package is being returned to us, or if the address is outdated or incorrect, it may have been undeliverable. Please contact us with questions if you are not sure where your order is.
Privacy and Security
Questions regarding this Policy should be directed to our customer service team.
What information does PlumberSurplus collect from you?
In order to fulfill your order, PlumberSurplus collects Personally Identifiable Information about its visitors. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience with us.
Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service. For example, this information might include your name, shipping address, telephone number, and product details. With this information, PlumberSurplus can fill your orders and better provide you with personalized services. For a few services, we may collect your personal information on behalf of other merchants or entities and share it with them.
Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide PlumberSurplus's visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to enhance the operation of our site and administer our systems.
Information such as your name, shipping address, telephone number, and product details are collected at the time of purchase.
We may also share your personally identifiable information with third parties who provide services to us and our customers. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us (collectively, "agents"). Where we believe it to be appropriate (in our sole discretion), we will ask our agents not to disclose or use your personal information for purposes other than to provide services to you or PlumberSurplus.
We gather information in the following ways:
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, shipping address, telephone number, product selections, order number, and page you bought from. We collect this, and other information, as disclosed in this Policy, in order to fill your order, and to communicate with you about your order. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.
We periodically send emails such as account emails, order emails, product emails, customer review emails, and transactional and/or relationship messages as a service to customers.
Contact Information and Third Party Data
If you contact PlumberSurplus or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.
We use a third party to help us provide customer service. In order to help you most effectively, we provide them with your order information.
With whom do we share your information?
Fulfillment: The information collected by PlumberSurplus is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to fill your order, deliver your order, and provide customer service. For example, we must release your address and telephone information to the delivery service to deliver products that you ordered.
Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may provide Non-Personally Identifiable Information about our customers' sales and related site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of PlumberSurplus, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.
Services Provided to Our Site: Except as otherwise stated in this Policy, without your consent, PlumberSurplus does not disclose its customers' Personally Identifiable Information to other merchants. Where you sign up for goods or services offered through our site, but sold directly to you by a third party, we give your personal information to that third party.
Data Analysis Agents: The information collected by or for PlumberSurplus may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help PlumberSurplus.
Compliance with Service of Process or Law Enforcement: Occasionally PlumberSurplus may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. PlumberSurplus fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.
How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your Amazon account online at any time. We encourage you to promptly update your information if it changes. However, please note that this will not automatically update account information previously provided to us by Amazon. Because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
What are your choices regarding collection, use, and distribution of your information?
Email: We may from time to time send you email or other communications such as emails or communications regarding, your order, transaction, account, information, product, service or other related information request, and customer reviews.
When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
A special note about children’s privacy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 13 years of age. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personally identifiable information, please contact Amazon’s customer service.
Sales tax is not separately calculated and collected in connection with items ordered from PlumberSurplus through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from PlumberSurplus may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from PlumberSurplus through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
How long does it generally take to process an order? What happens if an item is backordered? What happens when an item is out-of-stock? Does PlumberSurplus charge sales tax? Why would my credit/debit card be declined when I know for certain that I have the funds available?
It usually takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method. Estimated shipping dates are based on several factors, including how quickly we can obtain and assemble items for shipment.
PlumberSurplus tries to accurately estimate ship dates on a product by product basis, occasionally products will be backordered by the manufacturer. If this is the case PlumberSurplus can ship the item as soon as we receive our shipment from the manufacturer or cancel the order and issue a full refund depending on customer preference.
Not all products listed on our site are immediately available for shipping. We do our best to accurately estimate when items will ship from our facilities. These estimates are based on several factors, including how quickly we can obtain and assemble items for shipment. If a product is out of stock lead times may vary. A PlumberSurplus representative should be able to help best estimate the delivery time of a product based on warehouse and manufacturer information.
Only if the products purchased are being shipped to or billed to a California address. PlumberSurplus main office is located in California and therefore these orders are subject to a sales tax. If you are a tax-exempt government agency or have a Resellerâs permit in California, please fax the appropriate documentation to 951-588-0463 and call customer service at 888-867-1377 so that a PlumberSurplus representative can set up your account accordingly.
A credit card can decline due to an incorrectly-entered credit card number, an address mismatch, an incorrect expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information. Please note that authorizations, may take 24-48 hours to drop off of your pending transactions.
How long does it generally take to process an order?
What happens if an item is backordered?
What happens when an item is out-of-stock?
Does PlumberSurplus charge sales tax?
Why would my credit/debit card be declined when I know for certain that I have the funds available?
At PlumberSurplus, your security is not just important - it's a priority. Customer information is very private and treated sensitively. Our servers use one of the highest levels of encryption available, all data is protected by a firewall and backed up automatically every day. Your job is shopping, not worrying about security - PlumberSurplus helps make that happen.
To ensure your transactions are secure when placing orders online,
Amazon processes all payments for orders placed on their site. No payment information
is visible to external merchants, and you can never be charged more than you
agreed to. To further ensure your security, we use state-of-the-art Secure
Sockets Layer (SSL) encryption to protect personal information from
All emails sent through your Amazon account are forwarded through Amazon to a customer care inbox, where they are handled by our company’s Amazon department. Amazon encodes your email address to external merchants for your protection so that you cannot receive unwanted messages, and all correspondence is monitored by Amazon to ensure complete customer security.
- Only registered users who have specified an email address and password can access customer information.
- Our servers use one of the highest levels of encryption available.
- Our data is stored on a firewall-protected server which is backed up automatically every day.
- Our equipment is located in a secure data center with 24-hour on-site guards, video cameras, and multiple forms of authentication required for entry.
- Redundant high-speed Internet connections, uninterruptible power supplies and back-up generators will ensure that the website is available 24x7.
Amazon customers have a dedicated customer service representative. Please contact us at 888-867-1377.