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BIGkitchen online is the premier source for kitchenwares, tabletop and home goods.  Our incredible selection allows you to find the products to raise the enjoyment you have in your kitchen and will escalate the ease of entertaining friends and family.
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If you wish to return an item, you may exchange the item for another item(s) or receive a refund, less original shipping charges within 30 days of your purchase date . We do not provide return labels and all shipping charges are the customers responsibility.  If you received free shipping on your original order, a shipping charge based on weight will be deducted from your refund  or added to your exchange.  You must include ALL packaging materials (undamaged), manuals, paperwork, warranty cards (not filled out) and all parts and accessories

Pack the product in a separate outer corrugated shipping box.  All returns must have a Return Merchandise Authorization #. Please email us for a Return Merchandise Authorization #. Write the RMA # clearly on the outer carton, do not write or tape anything on the product packaging. Please ship the package back to us using UPS or FEDEX. Please insure package for full value.

Damaged Items - Damaged items must be reported within 7 days from receipt of the package. Please inspect all items upon delivery even if they are a gift. We will pick up the damaged item so be sure to retain the entire parcel and email us for instructions AND we will replace the damaged item for Free.  Amazon does not consider receipt of a damaged item a valid reason to want to return the item instead of getting a replacement. If you do not like the color, quality, change your mind etc once you receive your item, that is treated as a normal return so see above for instructions.

Defective Items - Within 30 days of your purchase -  send us an email detailing what the issue is that you are experiencing and we will work with you to satisfy the issue. Amazon does not consider receipt of a defective item a valid reason to want to return the item instead of getting a replacement. If you do not like the color, quality, change your mind etc once you receive your item, that is treated as a normal return so see above for instructions.

Restocking fees

Per Amazon's Policy - In some cases, a reasonable restocking fee (Up to 50% of item's price) may be charged to a buyer for returned items like in the below cases:

Refusing delivery of an order due to Buyer changes mind, buyer remorse, or price difference

Buyer returns an item, but it arrives to the seller damaged, defective, or materially different than what was originally shipped by the seller

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


BigKitchen Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

BIGkitchen™ Shipping Policies  

SHIPPING:  All orders typically ship in 1-3 business days from the date your order is placed. Our shipping and customer service departments are closed weekends and major holidays. Customer is responsible for all shipping charges incurred, including shipping of returned items in the event you  decide to return your purchase.  All purchases may require an adult signature at delivery. 

Express orders, Two day and Expedited orders - Please confirm expected ship date and expected delivery dates set by Amazon.  We commit to meet or exceed the delivery date promised by Amazon on these orders.  For orders where standard shipping is selected, we will try our best to deliver within the estimated window, but standard service is not guaranteed and delivery time may vary.

Offers and Promotions are conditional based on your purchase, any return of  your purchase may revoke an applied offer.  For example Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in the event the purchase is returned.  If any order is refused by the customer, or returned due to an incorrect address provided at checkout, we automatically charge our customer a minimum of two times the actual shipping charge  to cover outbound and return shipping billed by our shipping carrier. 

In the event that a products stock is depleted before your order is processed, you will be notified promptly.

CANCELLATIONS- Amazon allows you to cancel an order once placed for a period of 30 minutes.  After that period, we begin to process your order immediately.  We process orders so quickly it is not possible to cancel an order, we appreciate your understanding.  Please refer to our return policy for information on returning your purchase. You may not cancel an order by refusing a  package as this delays the refund process and we automatically charge  a minimum of two times original shipping cost to cover outbound and return shipping billed by our shipping carrier. 

Privacy and Security

Privacy Policy

BigKitchen values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from BigKitchen through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from BigKitchen may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from BigKitchen through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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