HotImportToys was established in 2003, as an online shopping retailer selling Airsoft Guns & RC Toys. HotImportToys became a popular website among internet shoppers. Our mission is to deliver the Hottest Toys with the Lowest Price, and highest quality product. We wanted to staisfy all our customers and provide a happy shopping experience. Hotimporttoys provide you with a wide selection of Airsoft Guns and Toys for all ages, delivering to you at bottom price. Check us out on Amazon and our websto...

HotImportToys was established in 2003, as an online shopping retailer selling Airsoft Guns & RC Toys. HotImportToys became a popular website among internet shoppers. Our mission is to deliver the Hottest Toys with the Lowest Price, and highest quality product. We wanted to staisfy all our customers and provide a happy shopping experience. Hotimporttoys provide you with a wide selection of Airsoft Guns and Toys for all ages, delivering to you at bottom price. Check us out on Amazon and our webstore to see All our specials Prices and promotion!

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Customer Service Phone: 818-936-9595
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Customer service Direct Line:  818-936-9595
  Customer service Phone #:    (877)-448-4867    (10:30AM-5:00PM  PST)

Email: please use Amazon  communication center to contact us

     
  • 30 Days Limited Warranty on manufacturer's defects. 
  • We do not cover misuse, accidental, physical damage, and cosmetic damages / defects. 
  • All returns must contact us within 30 calendar days of original order date and stamp mark in 3 days after RMA authorized. 
  • Free Shipping offer will be invalid if you return the item for refund. We will deduct applicable shipping & handling fee from your refund. 
  • All sales are final. No try and exchange allowed. 
  • Only internal defect will covered in warranty. All cosmetics damages/defect, BBs, wear & tear, parts, consumable items or products,     labor & services are NOT included in our warranty, example: BBs,       upgrade parts, gearbox, spare parts, upgrade service, Quality Check,       battery, accessories; are not covered.
  • Shipping damages must be reported within 24 hours.
  • All unauthorized returns will be dishonored.
  • If you product carries a manufacturer's warranty, it override our warranty policy. 
  • Customer is responsible for the return shipping postage. We will cover the cost of shipping the item back to you if you were within the 30 Day Limited Warranty.

If your package was damaged during  shipping, please email us right the way so we can proceed to file a claim and get  you your replacement. Most of our shipments will ship via FedEx; however  some packages will ship via USPS, which provide no coverage on damaged or lost  package(s). All purchases are under FOB terms. We will not be liable for any  injuries or damages caused by the product(s) we sell, please read the  instruction manual before safely operating the item. All returns are subjected  to a 10% minimum restocking fee and may be increased up to 50%. Damages to the  original item packaging will increase the restocking fee. Return and standard shipping  fees will not be reimbursed or refunded. Any return(s) without a Return  Merchandise Authorization number or RMA will not be honored.

Contact this seller Phone:818-936-9595


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


HotImportToys Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

We use USPS or FEDEX to ship, Tracking number are available on most shipments. Please check your email for tracking number, sometimes it might fall into junk folders.

All accurate shipping rate is listing on the product page. Shipping rate might varies than the rate table listed on our seller page on on certain items. You can review the shipping cost before you checkout on amazon's cart.

We usually ship in 1-2 business day; Please expect your package to be arrive in 5-10 business days, depends on your location. It might take up to 20 business days under irregular curcumstances. Please refer to carrier's website for transit time and tracking information.

We do not ship to locations that has restricted laws about Airsoft Products. Such as some area in New York, Chicago and San Francisco. Check with you local authorities before you place orders. We are not responsible to verify your eligibility.

Privacy and Security

Privacy Policy

It is our goal to make our privacy practices easy to understand. We have created easy-to-read summaries, privacy principles, a privacy chart, and continue to implement privacy enhancing technology to help summarize our full privacy policy. If you have questions about any part of this summary or if you would like more detailed information, we encourage you to review our full Privacy Policy.

The following points are the core privacy principles of our Privacy Policy. Our core privacy principles remain the same worldwide. We will not sell or rent your personal information to third parties for their marketing purposes and will only disclose your personal information in accordance with our Privacy Policy and or with your explicit consent.

Third parties are not permitted to sell the information we provide to them, to market directly to you, or to disclose it in any other way without your explicit consent. We share your personal information with Internal Service Providers for our operations only to facilitate or outsource an Westside Outlet service or operation when absolutely necessary and under confidential restrictions.

We share your personal information with other members in accordance with our Privacy Policy to help facilitate transaction and to allow members to contact you. We disclose limited personal contact information to verified requests by law enforcement and government officials who conduct criminal investigations, and require a subpoena for additional personal information, in accordance with our Privacy Policy. We will provide you with notice if our privacy policy changes and an opportunity to reject such changes.

We let you change your personal information so that you can keep it up to date. We use safe, secure technology and other privacy protection programs to keep your personal information secured.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from HotImportToys through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from HotImportToys may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from HotImportToys through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

  • Problems ? Call or Email us ! We will always help.
  • Customer service Direct Line: 818-936-9595
  • Customer service Phone #:      877-448-4867 

  • Please leave us Positive feedback if you are satisfy with your order.
    Not Happy with the order ? Tell us ! we will help you the best we can. We always wanted our customer stay happy with us. 

  • Our business hours are Mon. thru Fri. 10:30a to 5:00p PST. We are closed Sat., Sun. and holidays. All emails will be answered, all payments will be processed, and all packages will be shipped only during our business hours. Any emails you send us should include an item #, your user ID and email address registered with Amazon.com. Email messages usually responsed within 1-3 business days, however it might take up to 5 business days on unusual curcumstances.

Attention, read before you purchase:

You must be age of 18 or above to purchase. This is not a actual gun and it cannot fire real ammo. It cannot be modify into any other use but only 6mm BB. This is completely LEGAL and complied with the law. It comes with FIXED orange barrel tip which cannot be removed. A fixed orange tip required all the time on any airsoft gun. Please do not attempt to remove orange tip. We are not liable for any properties and human damages incurred by the products we sold. Details please refer to information pages.

Danger: This is not a toy, adult supervision required. Misuse or careless use may cause seious injury. Plastic projectiles travel at over 200 feet per second, never point or shoot at people or animals.

For Age 18 years and up only: must be 18 years of age to purchase; minor required parent or legal guardian supervision to operate. Operate of the airsoft gun is intended for training purpose only, at legal training facilities. User will follow all applicable laws and regulations. Sales restricted to persons 18 years old and older.

Eye protection required: Always wear eye protection and body protection to precent injury. Do not fire at hard surface to prevent ricohet.

Read instruction before operate: Follow safe handling procedures at all times. This purchaser and user should conform to all laws governing the use and ownership of airsoft gun.

Choking Hazrd: Keep away from children.

Title 15, Chapter 76, USC Sec 5001 (b), (1) A blaze orange plug has been permenently affixed to the barrel end, and resessed no more than 6mm from the muzzle end of the barrel.

Title 15 CFR 1150. A blaze orange (Federal Standard 595a, February 1987, color number 12199, issued by the General Services Administration) or orange color brighter than that specidied by the federal standard color number, solid plug permanently affixed to the muzzle end of the barrel as an integral part of the entore device and recessed no more than 6 millimeters from the muzzle end of the barrel or orange color brighter than that specified by the Federal Standard color number, marking permanently affixed to the exterior surface of the barrel, covering the circumference of the barrel from the muzzle end of a depth of at least 6 millimeters. NO part of this look alike airsoft gun will fit any real gun, and no part of any real gun will fit this look alike airsoft gun. This look alike spring gun is not intended to infringe upon any existing copyrights, trademarks, design or utility patents.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Basic Airsoft Guns Maintainence

Airsoft Guns required regular maintainence just like your car. Applying silicon lube on pistons, magazinne cap, barrel, and gears regularly.

Please read the following tips to the Common problems:

Gun jammed.
Clean Barrel with a stick. Lube barrel, gear & pistons. Use only polished 6mm BB. Do not use metal BB, pellet, or paintball.

Do not shoot.
make sure you fully charge the battery for 8 hours (first time, 4 hrs thereafter) and adjust HOP UP function on your right side of the gun accordingly (it help shoot further).

Check battery & charger. Are they warm after you charge it for a long period ? If not it means battery or charger is not functioning. Please make sure the battery and charger are matched with the wire color, red to red and black to black. Also try to plug the charger the other way around to the power outlet. Check the (-) and (+) sign on the charger and match with the power outlet. (+) connector should goto the larger side of the power plug. Charge it for a few hours to see it works or warm up. Or try the other way around on the power plug

Special attention on Metal Gear AEGs
1. If the gun is not firing and not firing correct, probably the motor has loosen connection with gear. To fix it is really simple. Find the HEX key that come with the box, turn the screw on the bottom of the handle of your gun. Turning clockwise will tighten the motor and gear and anticlockwise will lossen them. Most cases it needs to be tightened. After tightened, open the gun body by removing the pin. Apply lube on pistons, hammer and connection with magazine. Clear any foreign objects in the barrel.Clean the barrel and apply lube.

2. Inspect the motor, has it overheated? If the motor has overheated, please allow the unit to cool sufficiently. If not, try a different battery, preferably a known fully charged battery. If you can detect resistance within the motor like it's trying to turn or can hear faint humming noises, disconnect the battery immediately to prevent further damage to the AEG.
If motor diagnostic turned up negative, like the motor was dead. Please check the battery connections and motor connections. Also check the fuse and see if it has burned out.

We provide exchange for any defective units. Please email for RMA request.

Airsoft Guns Maintanence Guide (Metal Gear Box Series)

The following tips is for Metal Gear Box Series.

Pressing trigger with no response?
Please make sure the battery and charger are matched with the wire color, red to red and black to black. Also try to plug the charger the other way around to the power outlet. Check the (-) and (+) sign on the charger and match with the power outlet. (+) connector should goto the larger side of the power plug. Charge it for a few hours to see it works or warm up. Or try the other way around on the power plug.
If you have a battery testing device you can simply test to see if the charger is not outputting energy or the battery is dead and will not charge up.
Check the fuse and see if it has burned out. If the fuse appears to be burn out, simply bring it to Radio Shack or other electronic store for a replacement.

If the gun is not firing and not firing correct, probably the motor has loosen connection with gear. To fix it is really simple. Find the HEX key that come with the box, turn the screw on the bottom of the handle of your gun. Turning clockwise will tighten the motor and gear and anticlockwise will lossen them. Most cases it needs to be tightened. After tightened, open the gun body by removing the pin. Apply lube on pistons, hammer and connection with magazine. Clear any foreign objects in the barrel.Clean the barrel and apply lube.
Inspect the motor, has it overheated? If the motor has overheated, please allow the unit to cool sufficiently. If not, try a different battery, preferably a known fully charged battery. If you can detect resistance within the motor like it's trying to turn or can hear faint humming noises, disconnect the battery immediately to prevent further damage to the AEG.
If motor diagnostic turned up negative, like the motor was dead.

We provide exchange for any defective units, email us : hotimporttoys@yahoo.com
 

High Capacity Magazine Guide

To use the magazine, you have to open the cap on top of your magazine, and then fill up to with bbs.
After you fill it full, roll the gear on the bottom so th BB goes up to the top. and then after you finished, keep rolling the gear so the BB will go up and you can shoot more.
** Do not roll the gear before you install the magazine to the airsoft gun. only roll it after you install the mag. **

How long should I charge the battery ?


Make sure you fully charge the battery for 8 hours (first time, 4 hrs thereafter)
Do not over charge or leave it overnight.


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