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ShoeBuy is more than just shoes. Whether you’re looking for new trends or classic styles, it’s easy to find your favorites across a vast selection of clothing, bags, accessories, and of course, shoes. Millions of customers have found their perfect pairs at ShoeBuy since 2000.

Top Reasons to Choose ShoeBuy:

  • FREE Shipping, Every Day (US)

  • Hard-to-Find Sizes & Widths

Plus, with countless great feedback ratings over the last 12 months, it’s clear Amazon customers love ShoeBuy. So go ahead, find your f...

ShoeBuy is more than just shoes. Whether you’re looking for new trends or classic styles, it’s easy to find your favorites across a vast selection of clothing, bags, accessories, and of course, shoes. Millions of customers have found their perfect pairs at ShoeBuy since 2000.

Top Reasons to Choose ShoeBuy:

  • FREE Shipping, Every Day (US)

  • Hard-to-Find Sizes & Widths

Plus, with countless great feedback ratings over the last 12 months, it’s clear Amazon customers love ShoeBuy. So go ahead, find your faves fast or browse to your heart’s content, with peace of mind that you can shop ShoeBuy confidently for every occasion.


Customer Service for ShoeBuy Orders

For questions about ShoeBuy products, order delivery or returns, please call ShoeBuy’s Customer Service Department at 1-888-200-8414 (toll-free) to speak with a ShoeBuy customer service member directly.

For questions about how to place a ShoeBuy order or about a charge that's been made to your credit card, please contact Amazon's Help Department.


Shoebuy.com is authorized by ECCO to sell on Amazon.

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Customer Service Phone: 888-200-8414
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Positive 88% 83% 86% 92%
Neutral 1% 5% 3% 3%
Negative 10% 12% 11% 5%
Count672,02323,375191,386

RETURNING AN ITEM


Not in love? No worries. If your order isn’t quite right, we’ll happily take it back good as new within 60 days of purchase.


Returns are simple. If you choose to return for a refund, we’ll give you a prepaid return-shipping label and a refund for the amount you paid for the returning item.


 

FINE DETAILS


  • Items must be sent back within 60 days from the purchase date, though during the holiday season (November 1 – January 1) we’ll give you up to 90 days from the purchase date to make gift-giving easier
  • Items should be as good as new, unworn, and include all original tags
  • All packaging including the original shoe box should be included
  • You’ll be provided with a prepaid return-shipping label for each item (not available on items shipped from APO / FPO locations or outside the US)
  • Items should always be mailed back to ShoeBuy, not the manufacturer
  • Refunds are credited via the original payment method within 5 business days of receipt to our warehouse
  • Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card


GETTING STARTED 


  • Click here and enter your Amazon Order Number or contact ShoeBuy Customer Service at (888) 200-8414
  • Follow instructions to return and get your shipping label 


SENDING IT BACK TO US 


Once You Receive Your Shipping Label:


  1. Repackage items exactly how you received them – boxes, tags, and all
  2. Tape your new shipping label over the original one
  3. Take your sealed box to any UPS location or drop-off box 


DONE – WE’LL TAKE IT FROM HERE! 


  • We’ll email you a tracking number and confirmation if your return meets our policy
  • We’ll give you a refund as soon as the item is received in our warehouse


NEED A HAND? 


Give us a call at (888) 200-8414






Contact this seller Phone:888-200-8414


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Shoebuy Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Shoebuy does not charge you for standard ground shipping. Enjoy Free Shipping on every Shoebuy order.

UPS Standard Ground Service is free to Shoebuy customers. Allow 3 to 10 business days for receipt within the United States.

Delivery occurs on business days, Monday through Friday, excluding holidays.

Shoebuy ships orders within 1 to 5 business days of receipt, but timing can vary by product. As a general rule, processing time plus shipping time equals total delivery time. Orders consisting of more than one brand will likely arrive at their destination over multiple days due to varied processing times.

Shipping is not currently available for P.O. Boxes, military APO/FPO addresses, or international addresses.

Tracking Shipment of Your Order

Once you have received an "Order Shipment Confirmation" e-mail for an item, you may track its shipment in either of the following ways:

Click the link provided in the "Order Shipment Confirmation" e-mail.
Visit the UPS Online Tracking Web page. Cut and paste the tracking number from the "Order Shipment Confirmation" e-mail to the UPS Tracking form.

Privacy and Security

Privacy Policy

Shoebuy respects and shares your concern about privacy.

Shoebuy will not sell, rent, or loan identifiable personal information to any third party. The only information we may share with partners or third parties is non-personal, summary, or aggregate customer data.

Shoebuy maintains state-of-the-art security measures to safeguard the transit and storage of your information as provided to us by Amazon.com.

When you make a Shoebuy purchase via Amazon.com, we use your name, address, phone number, and e-mail address to communicate with you regarding your order and respond to any questions you may have. We also share this information with certain intermediaries (UPS, product manufacturers) only as required to process and ship your order. Any intermediaries we must use to provide you with services are required to keep your information secure and confidential.

Shoebuy may upon occasion send you e-mail updates, such as information on new products or services. Although most customers tell us they appreciate receiving our updates, we recognize the importance of providing you with choices. At any time, you may request to discontinue receiving Shoebuy updates by following the simple instructions clearly displayed in any update you receive from us.

At Shoebuy, we always appreciate your business. For further details of our privacy policy or to recommend a way we can improve the buying experience, e-mail us at service@shoebuy.com or call us toll-free at (888) 200-8414.


Tax Information


For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Sizing: Standard Shoe Sizes

Shoebuy.com carries a broad range of brands, so sizing can vary from one manufacturer to another. If you are familiar with the brand, order the same size you usually do. Shoebuy.com uses the same sizes as the manufacturer.

To determine your U.S., Euro, or U.K. shoe size, please use the chart below:

Sizing: Individual Brands

Shoebuy.com carries a broad range of brands, so sizing can vary from one manufacturer to another. If you are familiar with the brand, order the same size you usually do. Shoebuy.com uses the same sizes as the manufacturer. The brands listed below offer their own size conversion charts for determining your U.K. or Euro size. For items from other brands, we recommend you measure your feet to determine your size.


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