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Eternal Photo is committed to providing each customer with the highest standard of customer service.
Have a question for Eternal Photo?
Customer Service Phone: 866-688-6912
30 days90 days12 monthsLifetime
Positive 95% 97% 98% 96%
Neutral 5% 1% 1% 2%
Negative 0% 2% 1% 2%

If you have received wrong or defective item(s), please ensure that items are returned to us within 30 days in original packaging in brand new and resealable condition. You will be required to contact us for a return authorization form before sending anything back to us. All returns must include original box, original factory packaging (foam plastic wrappings, etc.) Do not deface original factory cartons or packaging in any manner. We will not accept a return if the goods are not in its original condition. Do not discard box, until equipment has not been tested. There will be a 5% RESTOCKING FEE + our shipping cost to you.

You can return  most items within 30 days from the delivery date. If you wish to return an item, please send an email . We will assign Return Authorization (RA) and send you the steps to return the item. Item must be returned in original packing with all contents. Return shipping cost is the responsibility of the buyer. If the item is returned in a damaged condition, return will be refused.

Items without RA no on the package will be refused. You must ask for RA no prior to return the item. We will send you RA number and return shipping address.

Shipping & Handling is not refundable unless it was our error. 

If you have received the defective/damaged item, please let us know within 24 hours of receiving the item. We will replace the item without any extra cost. If you only want to return the defective item and do not need exchange, then refund will be processed.

Celltime is NOT responsible for typographical errors.

Still Have Questions? Contact Customer Service

For questions regarding products, order delivery, or returns, please contact Celltime Customer Service:
Contact this seller Phone: 718-252-2566 or 1-866-688-6912

For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

Contact this seller Phone:866-688-6912

A-to-z Guarantee

Place your merchant order through the Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Eternal Photo Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline, Eternal Photo ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Eternal Photo values the privacy of your personal data.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Eternal Photo through the Site unless explicitly indicated as such in the ordering process. Items ordered from Eternal Photo may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Eternal Photo through the Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


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