Automotive Deals HPCC Amazon Fashion Learn more nav_sap_plcc_ascpsc Stephen Marley Fire TV Stick Happy Belly Coffee Handmade school supplies Shop-by-Room Amazon Cash Back Offer showtimemulti showtimemulti showtimemulti  Amazon Echo  Echo Dot  Amazon Tap  Echo Dot  Amazon Tap  Amazon Echo Starting at $49.99 All-New Kindle Oasis AutoRip in CDs & Vinyl Water Sports
Video & Audio Centerhas been in business for over 35 years,  providing excellent customer service before and after the sale. We are the first all-digital, all-touch consumer technology superstore that embraces the latest technological advancements in sight, sound and movement including television, streaming audio, mobile devices, wearables and robotics. Our goal is to provide affordable solutions for your home entertainment. This year, we have been honored with numerous awards including the pre... Video & Audio Center has been in business for over 35 years,  providing excellent customer service before and after the sale. We are the first all-digital, all-touch consumer technology superstore that embraces the latest technological advancements in sight, sound and movement including television, streaming audio, mobile devices, wearables and robotics. Our goal is to provide affordable solutions for your home entertainment. This year, we have been honored with numerous awards including the prestigious RETAILER OF THE YEAR award at CES Las Vegas Show 2015.

Video & Audio Center is proud to be a family-owned business, with 4 retail superstores in California. In addition, we operate our own in-house Custom Installation & Home Automation Department, Just One Touch within each of our stores. Just One Touch designs and installs  systems featuring state-of-the-art audio video, multimedia,  communications, automation and lighting control components. Just One  Touch specializes in shaping technology to fit your individual lifestyle. Our goal is to provide simple operation and seamless  architectural integration.

 
Services 

  • Offer latest technology in consumer electronics   
  • Long term customer satisfaction   
  • Expert Sales Associates   
  • Ready to ship inventory   
  • Factory Authorized Dealers for all brands we sell   
  • We offer career opportunities for over 100 employees

Affiliations 
  • HTSA   
  • ASID   
  • CEDIA   
  • CEA   
  • PARA 
  • TECH HOME

Awards   
  • 2015 #1 in California and #6 in the USA in CEPro's 100 Highest Revenue Integrators   
  • 2015 Retailer of the Year Awards by DEG (The Digital Entertainment Group) at CES Show in Las Vegas 
  • 2014 #1 Independent Retailer in CA and #6 in the USA in CEPro's 100 Highest Revenue Integrators
  • 2013 #1 in California and #6 in the USA in CEPro's 100 Highest Revenue Integrators   
  • 2012 #1 in California and #6 in the USA in CEPro's 100 Highest Revenue Integrators   
  • 2012 Twice Excellence in Retailing Award   
  • 2011 #1 in California and #3 in the USA in CEPro's 100 Highest Revenue Integrators   
  • 2010 #1 in California and #2 in the USA in CEPro's 100 Highest Revenue Integrators   
  • 2009 #1 in California and #4 in the USA in CEPro's 100 Highest Revenue Integrators   
  • 2008 #1 in California and #5 in the USA in CEPro's 100 Highest Revenue Integrators 2008 #5 in CEPro's 100 List of Top Integrators   
  • 2007 #1 in CEPro's Top Custom Retailers in California and #5 in the USA   
  • 2007 #10 in CEPro's 100 List of Top Integrators   
  • 2006 #1 in CEPro's Top Custom Retailers in California and #5 in the USA   
  • 2006 Top Sales Volume in US Western Region - Control4   
  • 2006 #13 in CEPro's 100 List of Top Integrators   
  • 2005 Theo Kalomirakis Best Home Theater Architecture by CEDIA and AIA   
  • 2005 Best Media Room by CEDIA   
  • 2005 #6 in CEPro's Top 20 Custom Retailers   
  • 2005 #11 in CEPro's 100 List of Top Integrators   
  • 2004 #5 in CEPro's Top 20 Custom Retailers   
  • 2004 #17 in CEPro's 100 List of Top Integrators   
  • 2003 #9 in CEPro's Top 20 Custom Retailers

Publications / Media   
  • 02.2014 Tell Magazine – Sony Tosses a Curve Ball…65S990A Curved TV debuts at Video & Audio Center   
  • 01.2014  Consumer Electronics Show, Las Vegas   
  • 10.2013  KTLA Morning News: Sony Curved TV   
  • 10.2013  Twice Magazine – Sony Debut 65-inch Curved LED TV at Video & Audio Center   
  • 09.2013 Twice Magazine - Video & Audio Center holds LG College Football Event   
  • 07.2013  HD Living Magazine – Worldwide Introduction of LG's New 4K Ultra HDTVs…   
  • 07.2013  ABC Channel 7 – LG 4K Press Conference – Video & Audio Center   
  • 07.2013  KTLA Tech Report: Ultra High Definition by CEA  
  • 01.2008  HD Living   
  • 03.2006  Robb Report Home Entertainment   
  • 03.2006  CNBC news feature on the Just One Touch Home   
  • 01.2006  Sound & Vision   
  • 11.2005  Electronic Lifestyles   
  • 11.2005  CEDIA News   
  • 08.2004  Twice Magazine   
  • 04.2003  CEPro Magazine
 

The VAC Difference

We built our rock solid reputation by offering the highest quality good at the most competitive prices. We pride ourselves on setting the trend for customer service. Today, there are dozens of mail order, or Internet only retailers; why trust your business to a Company that's never dealt with a live person or is operating from some warehouse, or garage? Your peace of mind is very important to us, and we'll do whatever it takes to make sure your shopping experience with us is pleasurable, and secure. If you are in the area, please accept our invitation to visit our stores, you'll quickly notice how clean and well stocked they are. We know you'll appreciate our professional, courteous sales & support staff. Add to that the Nation's Largest Sony Selection, and you'll quickly agree that you're not just a voice or an email address to us! We promise to deliver that same high quality product, service and support (and competitive pricing) to all of our Internet customers. So sit back, relax and shop from the convenience of your home or office. We hope you enjoy your visit.

Read more Read less
Have a question for Video & Audio Center?
Customer Service Phone: 1-866-822-2289
30 days90 days12 monthsLifetime
Positive 99% 100% 100% 98%
Neutral 0% 0% 0% 1%
Negative 1% 0% 0% 2%
Count5041,4644,51341,896

All Returns Require Prior Authorization

No returns will be accepted without an RMA # - Please send us a message through the Amazon email system for a Return Authorization Number. Any item returned without authorization will be refused.

Return of New Items

VIDEO & AUDIO CENTER allows you to return any new, factory-sealed and unopened merchandise within 10 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. You will receive the purchase price less shipping charges (Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit).

All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.

Return of Damaged or Defective Items

We suggest you to keep the manufacturer's box for at least 30 days in case there would be an issue or if you wish to return the unit.

DAMAGED ITEMS

VIDEO & AUDIO CENTER allows you to return a damaged item within 48 hours from the time the unit gets delivered.

We make every effort to prevent shipping damages. For TV's that are 50" and above, It Is Extremely Important That You Inspect The TV For Damages Before The Driver Leaves. If your TV appears damaged, you should refuse it. Once you sign for it or open the box you cannot claim in-transit damage.

If the driver has left and you found out that your package is damaged, immediately contact our customer service at (866) 822 2289.

Please note that due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 48 hours of receipt of the product otherwise, it will not be accepted.

DEFECTIVE ITEMS

VIDEO & AUDIO CENTER allows you to return a defective item within 10 days from the day the unit gets delivered.

In the unlikely event that a TV is defective, the warranty is to be handled thru the manufacturer. A service can be arranged with them so a technical expert can assess the television. If service does not resolve the issue, a case number needs to be requested from them so we can arrange with our carrier to contact you to schedule an exchange or return.

Defective products must be returned in the original box with all packaged materials including any and all promotional materials shipped with the product. THE UPC LABEL MUST BE INTACT and THE SERIAL NUMBER ON THE PRODUCT MUST MATCH THE SERIAL NUMBER ON THE ORIGINAL BOX. The original product must be returned no later than 10 days from the receipt of your return authorization number. Any merchandise that does not have a return authorization number will be refused.

Please allow seven to ten (7-10) business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.

In the event that the unit has been shipped outside the United States, the customer is responsible in shipping the unit back to the US address where it was originally shipped to and it needs to be done within thirty (30) days from the date the TV was delivered to the original US address. Also note that a damaged claim due to shipping cannot be filed anymore once the unit gets shipped outside the US.

Non-Returnable Items

VIDEO & AUDIO CENTER is unable to accept returns of the following:

  • Televisions over 20 inches
  • No refunds or exchanges on used or opened merchandise
  • No refunds on labor and/or installation services
  • No refunds on consumables including but not limited to recordable media, photo paper, digital memory, tapes, batteries, CD/DVDs, etc.
  • No refunds on opened computer software, movies, music and video games. (To get credit for these items, they must be unopened. If the original is damaged or defective, please see details above).
  • No refunds on special order merchandise
  • No refunds on any product with a service activation feature.

Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details above.

Restocking Fee

In the event an item is returned/exchanged, there will be a restocking charge of up to 15% to be levied with the sole discretion of Video & Audio Center. This fee apply unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

Price Match

VIDEO & AUDIO CENTER does not price match with other sellers on Amazon. 

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.



Video & Audio Center Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shiping & handling cost will be listed under Order Summary

Shipping Policies


If you qualify for FREE Shipping but your order also contains one or more ineligible items,
you'll be charged shipping fees for those ineligible items. Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for
FREE Shipping. Excludes items that do not include a statement that they are eligible for
FREE Shipping next to their price. Also excludes certain oversize items. Offer cannot be combined with any other offer. Offer only applies to GROUND shipping.
Note that this offer is only valid for orders shipped within the continental U.S.

Note that for Televisions 51" and bigger, and for other items that weigh more than 90lbs., FREE Shipping only applies to weekday deliveries, during business hours (Monday - Friday, from 9:00am - 5:00pm). There will be an additional fee for any special delivery outside the indicated dates and times.

Privacy and Security

Privacy Policy

We at Video & Audio Center believe that you have the right to know how your personal information may be used or disclosed. You take your privacy seriously, and we respect your concerns. We have created this privacy policy in order to educate you as to as to how we collect information, what we do with it, and what controls you have. Please read it carefully, and if you have any questions or concerns, please contact us at 1-866-822-2289.

This privacy policy applies only to personal information collected via this website, and not to any other activities of Video & Audio Center. Personal information means information about you that is personally identifiable like your name, address, e-mail address, phone number, or credit card information, and that is not otherwise publicly available. This policy does not apply to the practices of companies that Video & Audio Center does not own or control, or to people that Video & Audio Center does not employ or manage.


Tax Information

Video & Audio Center will only charge sales tax on orders being shipped within California state. All order shipped out of California will not be charged sales tax.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

{"isEmpty":false,"marketplace":"ATVPDKIKX0DER","seller":"A13ACIRM091OJE","url":"/sp/ajax/products","productsTabPageSize":12}

No product results found.
  • Any
    ...
    (
    )
  • Next
  • Next
  • Previous
  • Previous
  • ...

  • Leave seller feedbackTell us what you think about this page