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Rookies HQ - America's Hobby & Game Store!

Rookies HQ Games & Cards prides itself on offering quality products and outstanding customer service. 

Rookies HQ Games & Cards provides some of the fastest shipping and processing on the Internet.  Most orders are shipped or processed the same day.  Most items are shipped within 24 hours or the next business day.

We have multiple shipping locations, so we can get the order out to you as fast as possible.  We ship from Florida, Georgia, Indiana, New Jersey & New York.

We are a full time brick a...
Rookies HQ Games & Cards prides itself on offering quality products and outstanding customer service. 

Rookies HQ Games & Cards provides some of the fastest shipping and processing on the Internet.  Most orders are shipped or processed the same day.  Most items are shipped within 24 hours or the next business day.

We have multiple shipping locations, so we can get the order out to you as fast as possible.  We ship from Florida, Georgia, Indiana, New Jersey & New York.

We are a full time brick and mortar retail store and opened our doors in 1989.  We have branched out in 2001 and now are a strong Internet business with exceptional dedication to our customers.

If you are looking for something that is sports card or gaming related, just ask us as we have many contact and can hopefully track down what you need.
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Have a question for Rookies HQ - America's Hobby & Game Store!?
Customer Service Phone: 904-725-3692
30 days90 days12 monthsLifetime
Positive 94% 95% 96% 98%
Neutral 3% 1% 1% 1%
Negative 3% 4% 3% 1%
Count681911,14525,337

To return an item to our company, please contact us within 72 hours of receipt of your order. After receiving return authorization from our company, ship the item(s) to our address below.

You will be refunded for the entire amount including shipping if we sent the incorrect item. You will be refunded for the entire amount minus actual shipping if we sent the correct item and you decided to return it for another reason.

Please note that we will only issue refunds for items that are returned to us in their exact original condition (as determined by our shipping manager).

Unopened boxes or factory sealed sets must still be factory sealed for a refund to be given.

Professionally graded sports cards must still be in their original graded card slab for a refund to be given.  Tamper proof seals must still be intact on cards that ship with them.

We cannot refund your original shipping charges unless we shipped the incorrect item to you.

NOTE:  Items not claimed / returned are subject to a 15% restocking fee.   Returned items that are opened or damaged in the return items may be subject to a restocking fee or receive no credit depending on the condition of the return. This applies to free shipping items.

FREE SHIPPING! All items purchased with this option will be shipped at Rookies HQ discretion.  Any returns shipped this way are subject to a refund MINUS the actual postage charge, packaging cost, handling and a restocking fee.

The returned merchandise will be credited to your credit card.

Send your returns to:

Rookies HQ Games & Cards
    ATTENTION:  RETURN MANAGER
5800 Beach Blvd, Suite 203-136
Jacksonville, FL 32207
 

Special Return Instructions for Unopened Boxes or Sets and Graded Cards 

  1. Be sure that every box is securely packaged with plenty of bubble wrap or packing peanuts to ensure that the product is not damaged in the return shipment to us. 
  2. Be sure that every card is securely wrapped in bubble wrap or interior bubble mailers to ensure that the card case is not scratched or broken in the return shipment to us.

We only accept returns within 30 days of the purchase date.

Thank you. If you have any questions, please contact us

Contact this seller Phone:904-725-3692


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Rookies HQ - America's Hobby & Game Store! Shipping Rates

  • Our Staff will be working very hard to ensure your package is shipped on time to avoid any delays.  If you have a questions please contact us!
LIGHTNING FAST SHIPPING is our trademark!  We ship almost all items within 24 hours or the next business day. We are located in Florida and ship most items directly from our warehouse and most purchases will reach your door in 3-5 business days using the standard shipping method. Items that weigh more than a pound can take up to 7 business day for shipment to the west coast.

Rookies HQ wants you to get your items as soon as possible and we closely watch which shipper is used to get hem there fast based upon the S&H charges that Amazon charges. We ship USPS, FedEx and UPS depending on what you order.  Heavier items are generally shipped FedEx or UPS ground.

We feel that our shipping rates are appropriate, but we are monitoring them and will adjust them as necessary.  If Amazon does charge excessive fees, we will issue a shipping refund, as needed.

FREE SHIPPING! All items purchased with this option will be shipped at Rookies HQ discretion.  Any returns shipped this way are subject to a item refund MINUS the actual postage charge, packaging cost, handling and a restocking fee.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

  • Our Staff will be working very hard to ensure your package is shipped on time to avoid any delays.  If you have a questions please contact us!
IF YOU NEED IT FASTER!  FedEx Overnight Air Service IS NOW AVAILABLE ON AMAZON (1-day or 2-day service to the continental US)

Amazon Expedited shipping does not  mean UPS/FedEx overnight ... It usually means USPS Priority Mail or the best way to get it to you on time.

Amazon states that expedited shipping is 1-3 days from expected ship date. We often ship most orders within 24 hours upon your purchase or the next business day

Rookies HQ's policy is that expedited shipping generally means Priority USPS Mail & that your order moves to the front of the line to get shipped and processed as soon as possible. Many times that means it goes out the same day, IF we get the order from Amazon by 3 pm EST.

If you need something by a certain date, let us know! Please call us and let us know if you need something shipped faster, so we can arrange payment and shipment!  Rookies HQ offers 1-day or 2-day FedEX overnight service for mainland US.  Other locations (HI, AK, PR, etc) can be arranged, if needed - just contact us for options.

NOTE: Expedited US Priority Mail or FedEx Air Service may not be available for heavy or bulk size items. We will move your order to the front of the processing line and get it out as soon as possible.

NOTE:  Heavy or bulk size items and orders to APO/FPOs and outside the mainland US may take 1-2 extra days to ship!  They can also take longer to arrive than the stated Amazon arrival.

NOTE: Orders outside the US.  Heavy or bulk size may not be able to be shipped to your destination and the order may be canceled.  This can happen when you combine items and Amazon fails to determine proper S&H charges.

NOTE:  Items not claimed & returned or unauthorized returns are subject to a 15% restocking fee.

FREE SHIPPING! All items purchased with this option will be shipped at Rookies HQ discretion.  Any returns shipped this way are subject to a item refund MINUS the actual postage charge, packaging cost, handling and a restocking fee.


Privacy and Security

Privacy Policy

Rookies HQ Games & Cards! values the privacy of your personal data and does not share or give away any personal data, including emails to ANY other party.  We will NOT solicit via email or send emails regarding upcoming events, sales or specials. 

We do not have access to your credit card information as all of that data is handled by Amazon. 

We will not spam you or add you to any email lists.

We only send out ONE email post transaction to provide you information about your order and ensure you received your order and to remind you about providing feedback.


Tax Information

Florida Residents and Shipping addresses are subject to Florida Sales Tax.  Amazon will charge and collect sales tax on all such purchases based upon our tax location.

Sales tax is not separately calculated and collected in connection with items ordered from Rookies HQ Games & Cards through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Rookies HQ Games & Cards may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Rookies HQ Games & Cards through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Did We Ship Your Item?  Yes, Rookies HQ prides itself in shipping your items out as soon as possible.  We have been shipping internationally on Amazon's United States site and most issues are generally the local country's port office or customs office.

Where is my package?  99 or 100 packages that are delayed are usually delayed with a good reason (at least by your country's postal system).  Some common reason are:

1)  Notice Left:  They leave a pick-up notice and the notice is not seen or lost  at the mail box.
2)  Held at Customs:  Sometimes items are at the customs office or post office waiting for you to pick it up or sign for it.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap

Rookies HQ does not provide any gift wrapping services.  


We will include and personal notes or messages that you wish to include with your order.  Please email us with what you would like to say and if possible you can attach a MS Word attachment.

Our packing slip do not include and pricing, purchase price or shipping cost information.

Gift Message

Rookies HQ does not provide any gift wrapping services.  


We will include and personal notes or messages that you wish to include with your order.  Please email us with what you would like to say and if possible you can attach a MS Word attachment.

Our packing slip do not include and pricing, purchase price or shipping cost information.

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