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Established in 1974, Lamps Plus is the largest specialty lighting chain in the nation. Lamps Plus operates over 40 lighting superstores in the western United States, with over one million square feet of inventory and over one million customers each year. Lamps Plus employs more American Lighting Association trained lighting specialists than anyone, and Lamps Plus is the nation’s largest supplier of lighting to the hotel and leisure industry. Lamps Plus carries a huge assortment of top brand ligh...

Established in 1974, Lamps Plus is the largest specialty lighting chain in the nation. Lamps Plus operates over 40 lighting superstores in the western United States, with over one million square feet of inventory and over one million customers each year. Lamps Plus employs more American Lighting Association trained lighting specialists than anyone, and Lamps Plus is the nation’s largest supplier of lighting to the hotel and leisure industry. Lamps Plus carries a huge assortment of top brand lighting and offers exclusive designs available only at Lamps Plus.

Lamps Plus is headquartered in southern California.

For questions regarding products, order delivery, or returns, please contact Lamps Plus:

For questions about a charge that's been made to your credit card, please contact Amazon.com. For questions about how to place an order, please visit Amazon.com's Help department.

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Customer Service Phone: 1-877-704-2425
30 days90 days12 monthsLifetime
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Negative 5% 4% 3% 4%
Count8252,49313,19045,178

Your Satisfaction is Guaranteed!

Lamps Plus stands behind the products we sell. If for any reason you are not satisfied with a purchase, you may return or exchange a product within 60 days of receiving it. Absolutely no returns or exchanges will be made after 60 days.

Amazon policy limits returns Amazon Prime products to 30 days from receipt. Prime orders purchased from November 1, to December 31, are returnable until January 31 the following year.

Exchanging Damaged Merchandise

We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur. If you receive damaged merchandise, we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Call 1.877.704.2425 or contact us via email from the Your Orders page on Amazon Account settings. 

LAMPS PLUS Customer Service hours are 7 Days a week from 7 AM to 4:30 PM, Pacific Standard Time/10 AM to 7:30 PM Eastern Standard Time.  Our agents will be away on December 24, 26, and January 2. 

Returns of Online Purchases

Amazon Prime returns are managed through the Order Details page on your Amazon Account settings. 

For standard non-Prime orders, to ensure that your return is processed accurately and promptly, please first call us at 1.877.704.2425, or contact us via email from the Your Orders page on Amazon Account settings. A customer service associate will provide you a Return Merchandise Authorization (RMA) for you to write on the pre-printed address sticker at the bottom of the Returns form included with your boxed order.

Complete the returns form, then repack it with your order and affix the address sticker to the outside of the box. Send your return via FedEx ground or other major carrier and make note of your tracking number.  All shipping charges are non-refundable. To insure proper handling of your return, please e-mail us your tracking number via email from Your Orders page on Amazon Account settings.  If possible, also include a copy of your e-mailed invoice in your return box.

Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product to the same credit card used for the purchase, less original shipping charges.

  • All returned items must be sent back to us using the original shipping boxes and packing materials.
  • Installed products with cut wires or loose crystal returned from a US address will be subject to a $50 fee.
  • Due to Amazon policy requiring tracking on returns, Amazon orders cannot be returned to our brick and mortar locations.  Please follow the directions above to arrange your return.
  • Please note that returns made without a Return Merchandise Authorization will not be accepted.
  • Contact this seller Phone:1-877-704-2425


    A-to-z Guarantee

    Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


    LAMPS PLUS Shipping Rates


    Shipping rates depend on the selected shipping speed and weight/size of the items.

    To determine the applicable shipping rate for items in your Cart:

    1. Select Proceed to Checkout
    2. Select or add your shipping address
    3. Select a shipping speed and select Continue
    4. Select a payment method and select Continue

    The total shipping & handling cost will be listed under Order Summary

    Shipping Policies

    We ship via all major ground carriers, including FedEx, UPS, and the United States Postal Service (USPS). In some instances we also use FedEx SmartPost (which uses the USPS for final delivery). Shipping and processing charges for all items are based on the item size, weight, delivery. A tracking number will be sent to you via e-mail so that you may track your shipment. Please note that it may take up to 24 hours from the shipment date for tracking information to appear on the carrier's website.

    At this time we do not ship Amazon orders outside the 50 United States and APO/FPO addresses. 

    Basic Freight Delivery

    As indicated in the product item description, some heavy or oversized items will be shipped by Basic Freight Delivery. Basic Freight is a dependable and economical way to deliver your boxed purchase to your door in 2-3 weeks. Deliveries are made Monday-Friday, daytime hours only. When ordering, be sure to include your phone numbers.


    Cancellations and Order Changes

    Amazon Prime orders ship the same business day if ordered before 1 PM, and cannot be cancelled once it is In Processing. 

    If you need to cancel or make changes to an order, please contact us as quickly as possible at 877.704.2425.  You can also contact us via email from the Your Orders page on Amazon Account settings. 

    LAMPS PLUS Customer Service is available 7 days a week, 7 AM to 4:30 PM (Pacific Standard Time). Our agents will be away on December 24, 26, and January 2. 

    Please note that most items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.

    Cancellations are not guaranteed until you receive an e-mail confirming cancellation.

    Privacy and Security

    Privacy Policy

    LAMPS PLUS respects your privacy and takes great care to safeguard your personal information. LAMPS PLUS uses the personal information about you for internal purposes, such as shipping and tracking your order. LAMPS PLUS does not sell, rent or share e-mail addresses with any third parties, and the credit card information you share with us is always safe and secure. However, other information about you may be combined with publicly available information, as well as information we receive from a reputable company we have selected to analyze the data we collect.

    LAMPS PLUS does reserve the right to disclose your personal information when LAMPS PLUS has reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities that may be causing injury to you, LAMPS PLUS, or others. LAMPS PLUS may also disclose personal information when LAMPS PLUS believes the law requires it.
         
    Protecting Children

    LAMPS PLUS takes special care to protect the safety and privacy of children. The LAMPS PLUS site is for general audiences and LAMPS PLUS does not permit children under the age of 18 to purchase products. If you are under 18, you may purchase from LAMPS PLUS only with the involvement of a parent or guardian.
           
    Policy Changes

    If LAMPS PLUS decides to make policy changes in whole or in part, LAMPS PLUS will inform you by posting a notice on the LAMPS PLUS website. The new policy will apply to all current and past users of the LAMPS PLUS website and will replace any prior policies. This policy was posted in March of 2003 and updated in April 2008.


    Tax Information

    Applicable sales tax will be added to orders shipped to residents of Arizona, California, Colorado, Nevada, Texas, and Washington.

    For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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