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BigBadToyStore is an online retailer of action figures and collectibles.  We have been in business since 2000, and currently operate out of a 24,000 square foot warehouse in Western Wisconsin.  We offer a wide range of both import and domestic toys.  Built on customer service and satisfaction, we support a large customer base and ship out hundreds of orders daily.  Our #1 goal is your satisfaction - we will deliver high quality items to you safely and quickly.
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Your satisfaction is our top priority.  We take pride in providing superior customer service and deliverying high quality action figures and collectibles.  If you have any problems with your order we are happy to help resolve the problem quickly and fairly:

Any unopened items can be returned for a full refund of the item's purchase price within 30 days order placement.  Please contact us directly at amazon@bigbadtoystore.com to initiate the return process and we will be very happy to help you. 

Any item that is defective or damaged in transit can be returned within 30 days of order placement.   BigBadToyStore will refund you in full for the price of the returned item, your original shipping fees,  and any return 'ground' shipping fees.  We may also send out a UPS pre-paid shipping label to pick up the defective or damaged item from your location.   Our customer service team is very flexible, we will do whatever we can to resolve any problems quickly and to your satisfaction.  Please contact us directly at:  amazon@bigbadtoystore.com  to initiate a return.

If you have any questions about your order, or need more information, feel free to contact us anytime at amazon@bigbadtoystore.com

 

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


BigBadToyStore Shipping Rates

Continental USA Shipping:  We currently only ship to the 48 continental states by UPS Ground or UPS SurePost. 

Standard USA Shipping Rates:  Standard shipments are charged by the weight of the items, not by the dollar value of the items.  Our shipping rates are $6.49 base fee + $.90 per pound.

Expedited USA Shipping Rates:  Expedited shipments are charged by the weight of the items, not by the dollar value of the items.  Our Expedited shipping rates are $17.99 base fee + $5.00 per pound.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Please Note:  Orders cannot be cancelled or modified after they have been placed.  Our automated invoice & warehouse procedures do not allow for changes.

Standard Shipping Information:   All orders will ship within 1 - 2 business days of order placement by UPS Ground or UPS SurePost.  Tracking numbers will be provided and most deliveries will occur 2 to 6 business days after order placement depending on your proximity to our western Wisconsin warehouse. 

Expedited Shipping Information:  All Expedited orders will ship on the same day, or the next business day depending on the time of day you order.  These shipments will be sent by UPS 2nd Day Air and arrive in a total of 2 or 3 business days after order placement.  We currently do not ship to P.O. Boxes.

BigBadToyStore Protective Shipping:  All orders are packed using generous amounts of bubble wrap and packed in new high strength shipping boxes.  We take extra care when packing your order to ensure it arrives in great shape.

Privacy and Security

Privacy Policy

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices.


The Information We Collect
This notice applies to all information collected or submitted.  The types of personal information collected are:

  • Name
  • Address
  • Email address
  • Phone number


The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.  We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Your Email Address and other contact information will never be sold or shared.


How to Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email at amazon@bigbadtoystore.com


Tax Information

BigBadToyStore is located in Somerset, Wisconsin.   Sales Tax will only be collected on orders shipping to a Wisconsin mailing address.  No tax is collected on orders shipping outside of Wisconsin.

If you have any questions about the items we carry, an order you placed with us, or any other concerns, please contact us at:  amazon@bigbadtoystore.com

 

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap

Some merchants offer gift wrapping for an additional fee. If BigBadToyStore offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.

Gift Message

We do not offer gift-wrapping or gift-messaging services.


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