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Customer Satisfaction
Portlight has been selling on the Amazon Marketplace since 2009 and is 100% committed to creating a positive experience for all of its customers. In line with the values of Amazon, Portlight always puts its customer first. We will work with you to resolve any issue and greatly appreciate you speaking with us before escalating issues to the Amazon team. We are here to make your experience stellar!

Communication:
As an exclusive seller of the Step2 brand, Portlight takes pride i...
Customer Satisfaction
Portlight has been selling on the Amazon Marketplace since 2009 and is 100% committed to creating a positive experience for all of its customers. In line with the values of Amazon, Portlight always puts its customer first. We will work with you to resolve any issue and greatly appreciate you speaking with us before escalating issues to the Amazon team. We are here to make your experience stellar!

Communication:
As an exclusive seller of the Step2 brand, Portlight takes pride in communicating with its customers once an order has been placed and throughout the entire shipping process to make sure that they are happy with their purchase. The best way to contact us is through email. We have a dedicated team responding to emails 7 days a week who will respond to your inquiry very quickly. 

Order Issues:
If there are any issues with your order, please reach out to us via email and we will get back to you as soon as possible with a quick solution to your situation. We are committed to solving all customer inquiries or issues within 24 hours of being notified so that it does not lead to an ongoing issue. 

Returns:
If you would like to return one of your items, please know that we follow Amazon's return policies strictly. You can refer to them for a reference and you can always email us to ask about setting up a return. Most of the time, we will happily set you up with a return and process you a full refund once it has been shipped back to us. 

Shipping:
Most packages are shipped using one of the following: UPS, Fedex, USPS. All orders will receive tracking information as soon as it becomes available from the carrier so that you can track the arrival of your order. 


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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Portlight Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Portlight ships most of its products within 24-48 hours of the order being received using one of the following carriers: UPS, Fedex, or USPS. As soon as tracking is available, it will be provided to the customer via the Amazon order associated with the shipment.


We are currently unable to ship to PO boxes, Alaska, Hawaii, APO, and FPO addresses. Unfortunately, we will have to ask that you cancel your order or provide an alternate delivery address if you submit an order with one of these types of addresses.  

Privacy and Security

Privacy Policy

Portlight values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Portlight through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Portlight may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Portlight through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Q: When will I receive tracking? 

A: Tracking is provided as soon as it becomes available from the carrier that we used to ship your item. Tracking is usually provided within 72 hours of the order being placed. 

Q: How do I set up a return for an item? 
A: You can email us if you are interested in setting up a return. We will get it set up as quickly as we can so that you can easily ship the product back to us. We will then submit a proper refund to your original method of payment once the item has been returned. 

Q: How quickly does an order ship once placed? 
A: We take pride in shipping items within 12-48 hours once being received through our Amazon store. If there is any reason for delay, we will reach out to you to let you know and make sure that you are satisfied with the short delay. 


For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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