If you would like to return one of your items, please know that we follow Amazon's return policies strictly. You can refer to them for a reference and you can always email us to ask about setting up a return. Most of the time, we will happily set you up with a return and process you a full refund once it has been shipped back to us.
I went to check on delivery status and see that order was cancelled. I did not cancel it, so I can only assume the seller cancelled it. However, I have not rec... I went to check on delivery status and see that order was cancelled. I did not cancel it, so I can only assume the seller cancelled it. However, I have not received any communication regarding this, and we were expecting this prior to Halloween. I tried to order again, but there is only one seller available now and can't have it delivered prior to Halloween. Read more Read less
By Thomas H Bottoms on October 20, 2017.
Great buy and great story.
By kathy dye on October 19, 2017.
Arrived early. Is very sturdy and comfortable. Was harder to assemble than expected, definitely needs 2 people.
By Chessman on October 9, 2017.
I received the wagon on the scheduled delivery date. The box was partially open and missing hardware and seat belts. I sent a message to the seller the next d... I received the wagon on the scheduled delivery date. The box was partially open and missing hardware and seat belts. I sent a message to the seller the next day, 9 /13, to advise them of the missing parts. I was assured they would send the parts out asap. On Monday, 10/2, I had to email them again as I still have not received the missing parts. This is unacceptable customer service. Read more Read less
By Amazon Customer on October 5, 2017.
Great service and book.
By Ruth A. Palguta on September 27, 2017.
By template-rater on template-date.
Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
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Portlight Shipping Rates
Shipping rates depend on the selected shipping speed and weight/size of the items.
To determine the applicable shipping rate for items in your Cart:
- Select Proceed to Checkout
- Select or add your shipping address
- Select a shipping speed and select Continue
- Select a payment method and select Continue
The total shipping & handling cost will be listed under Order Summary
Portlight ships most of its products within 24-48 hours of the order being received using one of the following carriers: UPS, Fedex, or USPS. As soon as tracking is available, it will be provided to the customer via the Amazon order associated with the shipment.
Privacy and Security
Portlight values the privacy of your personal data.
Sales tax is not separately calculated and collected in connection with items ordered from Portlight through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Portlight may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Portlight through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
Q: When will I receive tracking?