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BlueProton has been providing outstanding prices and service in the consumer electronics and computing field for over 10 years.


With hundreds of thousands of positive comments in every avenue, and millions of satisfied customers, we hope you will enjoy our offerings!

Thank you!

BlueProton Management

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BlueProton Returns Policy

 

Please review our policies below, as all purchases will be subject to them.

 

1)      We offer a 15 Day Return Policy. To return or exchange an item, please email us for an RMA within 15 days.

2)      RMA's must be received back within two weeks after the RMA is issued. Merchandise received late will simply be returned to you.

3)      All returns must be shipped by pre-paid freight by the customer. We will not accept any postage due or bill recipient packages.

 

Terms:

1)      All items must be returned in their complete original packing

2)      UPC must be intact. Any items missing a UPC will NOT be eligible for replacement nor refund (except if you purchased a "bulk" item.)

3)      Replacements for defective items are shipped free of charge, subject to inventory on hand.

4)      For items manufactured by us & bearing the BlueProton brand name, please see our warranty page.

5)   For items with free shipping, we will deduct a shipping charge of $5.00 per item from the refunded amount plus restocking fee.

5)      Any item returned for refund will be subject to a 20% restocking fee. (For unopened Toys, the credit will be the lower of current market value or 80% of original price paid)

Certain items are NOT accepted for return for any reason!

This includes:  Wii, iPads/iPods/Macs, Tablets, B&N Nooks, Xbox's, Playstations, Cameras, GPS, Phones, SlingBox, Headphones/Earphones/Headsets & Coffee Machines (for hygiene reasons), opened DVDs/CDs/Software, LCD/CRT/Plasmas Monitors and TV's, Food, Health,  & Medical products, and opened Toys. For any issues with these items, you will be required to contact the manufacturer directly.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.



BlueProton Shipping Rates

Please review our shipping information below.

"Ship Time" is the time the carrier takes to deliver your order. It does not include the time we take to process your order. All orders normally ship out within 0 to 2 business days. (Most 1-day and 2-day shipments will be shipped SAME DAY if received before 12pm EST). If there are any delays, you will be contacted.

 

We normally use USPS (United States Postal Service) First Class Mail and Priority Mail. However, we will at times use Fedex or UPS. The carrier is based on package size, weight, value, and destination. At this time, we do not accept requests for a specific carrier. It will be determined by the warehouse at the time of shipment. Shipments over $75 require a signature in most cases. (All shipments to PO Boxes & Military addresses will be by USPS only.)

 

Expected transit times:

  • Standard Delivery = 0-2 business days processing plus 1-6 business days delivery, Total: 1-8 business days (Best Standard)
  • Expedited Delivery= 0-2 business days processing plus 1-3 business days delivery, Total: 1-5 business days (Best Expedited)
  • 2-Day Delivery = 0-2 business days processing plus 1-2 business days delivery, Total: 1-4 business days (Fedex 2-day or EMS)
  • 1-Day Delivery= 0-2 business days processing plus 1 business days delivery, Total: 1-3 business days (Fedex 1-day or EMS)

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shiping & handling cost will be listed under Order Summary

Shipping Policies

Please review our shipping information below.

"Ship Time" is the time the carrier takes to deliver your order. It does not include the time we take to process your order. All orders normally ship out within 0 to 2 business days. (Most 1-day and 2-day shipments will be shipped SAME DAY if received before 12pm EST). If there are any delays, you will be contacted.

 

We normally use USPS (United States Postal Service) First Class Mail and Priority Mail. However, we will at times use Fedex or UPS. The carrier is based on package size, weight, value, and destination. At this time, we do not accept requests for a specific carrier. It will be determined by the warehouse at the time of shipment. Shipments over $75 require a signature in most cases. (All shipments to PO Boxes & Military addresses will be by USPS only.)

 

Expected transit times:

  • Standard Delivery = 0-2 business days processing plus 1-6 business days delivery, Total: 1-8 business days (Best Standard)
  • Expedited Delivery= 0-2 business days processing plus 1-3 business days delivery, Total: 1-5 business days (Best Expedited)
  • 2-Day Delivery = 0-2 business days processing plus 1-2 business days delivery, Total: 1-4 business days (Fedex 2-day or EMS)
  • 1-Day Delivery= 0-2 business days processing plus 1 business days delivery, Total: 1-3 business days (Fedex 1-day or EMS)

Privacy and Security

Privacy Policy

We have teamed with Amazon Services to make buying quick and easy. Selections from our store and from Amazon.com are available through our site, which is powered by Amazon Services.

When you order from our web site, you will need to use your existing Amazon.com account or create a new Amazon.com account. Your account information will be collected and used by Amazon.com and subject to the Amazon.com Privacy Notice.

In addition, Amazon.com will provide us with your account information, which will be subject to our privacy policy as set forth below.

Protecting your privacy is important to BlueProton. We have created the privacy statement information below as a means of communicating the terms and conditions applicable to your use of the website.

Personal Information

BlueProton collects the e-mail addresses of those who voluntarily provide them. We do this as a means of keeping the eCommerce community up to date on the latest BlueProton announcements, and to provide general industry news that we think is of interest. We use our eCommerce newsletter as the vehicle for this communications effort.

Disclosure of Personal Information

It is not BlueProton's policy to share or sell any contact information to third parties. However, because BlueProton is a global company, your personal information may be shared with other BlueProton business units or partners. They will protect your personal information in accordance with BlueProton's Privacy Policy.

Control of Personal Information

You are free to confirm, change, or update the personal information you have provided to us by updating your account information.

Links

This site contains links to other websites. BlueProton is not responsible for the privacy practices or the content of other Web sites. Please refer to the policies of these respective sites.

Notification of Changes

BlueProton's Privacy Policy is subject to change at any time without prior notice. We encourage you to review the privacy policy regularly for any changes.


Tax Information

BlueProton is required to collect sales tax on all orders shipping to NY State. We do not collect sales tax for any other state at this time. Thank you!


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

BlueProton Item Warranty

BlueProton Limited Warranty

For any item manufactured by us or bearing the BlueProton® brand name, our standard return policy will apply for the first 30 days after purchase date. BlueProton will warrant the item for an additional 270 days.

If an item becomes defective after the first 30 days, BlueProton will repair or replace the defective item (with an item of similiar quality and value if the same item is no longer available). Please email us for a warranty claim form.

Please note that there will be a $6 fee to cover postage and processing for items returned under this warranty coverage. (There is no fee for replacements requested during the first 30 days after purchase.)

This warranty applies only to items purchased directly from us and bearing our brand name BlueProton® or manufactured by us. The warranty is not valid for items purchased from other merchants as we are not currently authorizing other merchants to sell items bearing our brand name, nor is it valid on products made by other manufacturers. Thank you!

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