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JM PRIME is committed to providing each customer with the highest standard of customer service. 
Have a question for JM PRIME?
Customer Service Phone: 718-907-5124
30 days90 days12 monthsLifetime
Positive 86% 86% 94% 95%
Neutral 2% 1% 1% 1%
Negative 12% 13% 5% 3%

Take note claims on damages can only be made within 3 days upon delivery.

Returns or exchanges can only be made with-in 30 days. Products which exceed 30 days may be returned directly to the manufacturer according to the Manufacturer Warranties and their policy. A 15% restocking fee will apply only if the item is not defective.

All shipping fees are non-refundable except where JM Prime has made an error by shipping a wrong or defective item.

All returns must include the Return Merchandise Authorization Number (RMA#) on the shipping label in order for our warehouse to accept the package. If the RMA# is not visible, your shipment may be refused.

Items must be in appropriate shipping cartons. All original packaging materials, accessories, warranty cards, manuals and booklets must be returned with the product.

Refunds may take 5 to 10 business days to post back to your account.

Our goal is 100% customer satisfaction. Feel free to contact us with any questions or concerns.

JM Prime

Contact this seller Phone:718-907-5124

A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

JM PRIME Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline, JM PRIME ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

JM PRIME values the privacy of your personal data.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from JM PRIME through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from JM PRIME may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from JM PRIME through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


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