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Casual 21 has been in the marketplace fashion business for over 10 years, is now offering the same on Amazon.com. Casual-21 offers a large variety of of Casual and Fashion products for a reasonable price, while assuring an excellent shopping experience.

We wish you a Pleasureful Shopping Experience

Casual 21

Have a question for Casual 21?
Customer Service Phone: 845-610-5038
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Contact this seller Phone:845-610-5038


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Casual 21 Shipping Rates

Our shipping rates are based on USPS suggested retail price.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

As we strive to offer you the best online shopping experience, We usually process and ship the orders, the following business day from when we receive the order. 

Please note! The payment of import fees is the responsibility of the importer. Our Shipping charges doesn't include customs fees and charges, as all Duties and custom charges are the responsibility of the customer or recipient.

Most of our orders are shipped DHL-Global-Mail, which is a USPS consolidated shipping. This means that the product will get delivered to the recipient by USPS in the United States, and by the local Postal carrier in other countries. In some cases (mostly when greater weight or dimensions are a factor) we ship by UPS, and less frequently we may ship by USPS directly.

Privacy and Security

Privacy Policy

Privacy Policy
Ordering has never been this easy before! Our privacy policies are strict and are adhered to at all times. You can be confident that any and all information submitted to us via amazon is confidential forever. By informing you of our policy we are promoting trust and confidence, for all those who submit information, whether purchasing or requesting specific information.

Information we collect is your name, and  the shipping address. The data is stored in a secured database and can only be accessed through the Webmaster with personal coded information. 

We use the information you provide about yourself when placing an order or any other request only to complete that request at your satisfaction. We do not share this information with outside parties except to the extent necessary to complete that request. We do the same to the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place, physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

You can request to remove or delete all information about you, by mailing a signed and written request for access to:

Casual 21
23 Roosevelt Ave 
Woodridge, NY 12789

We require a signed and written request to better safeguard your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before making any corrections.


Tax Information

Casual 21 collects New York Sales tax whenever our selling tool recognizes that the shipping location of the order, is to any place in New York State, based on the Sales-Tax-Rate of that particular Tax-Jurisdiction.

Q: Are the products you sell Authentic?
A: Yes, and we are either Authorized Resellers for the items we sell, or we buy them from  Authorized Resellers.

Q: What is your policy for items received in a damaged/defective condition?
A: For all products received in a damaged/defective condition, you must notify us via the Amazon buyer/seller messaging system within 24-hours of receipt of such item, and we will issue you a pre-paid return label for return shipping.

Q: What is your return policy?
A: You may return the products you buy from us in Mint Condition up to 14-days for full refund or exchange, minus the shipping-charges (both ways).
Note: In case that the provided shipping address is wrong, we will deduct the amount that we paid for shipping it to you, plus the return shipping amount.

Q: What is considered "Mint Condition"
A: Brand new, with all packaging (plastic bag & paper stuffing etc.) , unused clothing/shoes, free of any odor (smoke/perfume etc.)

Q: What is you policy for underwear?
A: We only accept returns for underwear and socks, that have never been worn and sealed in the original packaging. No exceptions!

Q: For what time period do you stand behind the products you offer?
A: If for any reason your product breaks within a 60-day period from when you purchased it, due to manufacturers defect, we will replace the item at no-charge (but with shipping charges at customers expense).

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

ReturnForm

We Accept Returns* up to 30 Days of receipt to shipping destination, excluding shipping time.

Note: All returned merchandise must be in mint condition*, in the original packing with all included items we originally shipped it to you.

* Mint Condition Means: Brand new, with all packaging (plastic bag & paper stuffing etc.) , unused clothing/shoes, free of any odor (smoke/perfume etc.)

We only accept returns for underwear and socks, that have never been worn, and sealed in the original packaging.

How to return an item
  • Please package the item being returned with all included items you received it with
  • Package the item in a manner that it shouldn't get damaged upon packaging it and during shipping.
  • Fill out the "Return Form".
  • Specify clearly in print the reason you are returning/exchanging the item.
  • For your protection insure the package and ship regular shipping via a traceable method.

Ship it to the following address;

Casual 21
Attn. Returns Dept.
23 Roosevelt Ave
Woodridge, NY 12789


 
Return Form

Amazon Order Number __________________________________
Item Number __________________________________

Reason for Refund Exchange______Refund______Repair_______
Exchange for item number(s)_______________
Comments: __________________________________
if damaged, please explain __________________________________
__________________________________
__________________________________

Refunds are usually processed within one week of receipt.
Expect a delay of up to one week on refunds for post Holiday returns.


In case that the provided shipping address is wrong, we will deduct the amount that we paid for shipping it to you, plus the return shipping amount.
Shipment getting refused will be subject to the shipping charges of the return shipping, which is the USPS Retail rate. Which will get deducted from your refund.

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