Customer Service is our #1 priority. We make customers; not just sales. Our customers are our investment. "Treat every customer as if they sign your paycheck...because they do." Th... Focus Camera, Inc. is a nationwide specialty on-line retailer, as well as a brick-and-mortar retail store, operating in the same New York neighborhood location for over 40 years. We have taken our consumer-oriented philosophy that has served us well in our local community, and expanded it to serve customers nationwide.
Customer Service is our #1 priority. We make customers; not just sales. Our customers are our investment. "Treat every customer as if they sign your paycheck...because they do." This has been our credo, and it is for this reason that many of our orders are from repeat customers.
Our best advertisers are our satisfied customers, more than 400,000 strong, and growing daily. Our prices are very competitive. We sell only top-quality merchandise, and our customer service is second to none. Join our family of satisfied customers, and you will be glad you did.
Why take risks in dealing with unknown retailers - when you can buy from a trusted source with an excellent reputation spanning almost two generations! If you are satisfied with your purchase and our performance, tell your friends. If you have any issues, contact our customer service at firstname.lastname@example.org. We will work hard to address your concerns, so that we may continue to earn your ongoing loyalty. Read more Read less
These are great little cameras. Battery life has been incredible. I now own four of these and have no complaints.
By chly000579 on July 25, 2016.
The accessory bundle was supposed to come with an extra battery and a car charger. The one that came with my package was the wrong size. It will not work with t... The accessory bundle was supposed to come with an extra battery and a car charger. The one that came with my package was the wrong size. It will not work with this camera. When I began the return process, I was surprised to see that I had to pay for the return shipping. In addition, it has been a week since you received my return, and I have yet to get the replacement. Very disappointing service. Read more Read less
By Chris on July 25, 2016.
great seller A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
By judith s. on July 24, 2016.
Super fast delivery....product as described....class act seller...thank you!
By Amazon Customer on July 24, 2016.
Awful. I hope no one ever buys from this seller again. The seller sent me a completely different laptop and then wouldn't respond to emails about the wrong lapt... Awful. I hope no one ever buys from this seller again. The seller sent me a completely different laptop and then wouldn't respond to emails about the wrong laptop and how the laptop gets so hot it burns things even with a fan. HORRIBLE. Read more Read less
By Rose on July 24, 2016.
By template-rater on template-date.
Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
|30 days||90 days||12 months||Lifetime|
Focus Camera Shipping Rates
Shipping rates depend on the selected shipping speed and weight/size of the items.
To determine the applicable shipping rate for items in your Cart:
- Select Proceed to Checkout
- Select or add your shipping address
- Select a shipping speed and select Continue
- Select a payment method and select Continue
The total shiping & handling cost will be listed under Order Summary
We ship via UPS, Fedex, and USPS Postal Service. APO, FPO, and PO Box shipments are only via USPS. Shipments to APO/FPO destinations may take several weeks to arrive, as per USPS delivery guidelines.
Standard Shipping time is usually 2-4 business days to the East Coast and/or the Midwest, and 6-7 business days to the West Coast - from the date of shipment. Expedited Shipping time is usually 3 or 4 business days, from the date of shipment.
Please allow additional 1-2 business days for order processing, packing, and shipping. We make every effort to reduce the processing time and most orders are shipped promptly. Please take into consideration that it may take 24 to 48 hours for us to receive your order from Amazon.com, due to Amazon's credit card verification process.
If you do not receive your Order in a timely manner, please contact us at email@example.com. Occasionally, a shipment may get mis-routed or lost in transit. The faster you advise us, the faster we can work on it. We aim to please - so please communicate with us.
If you live in a multi-unit building, it is important that you specify your floor number and your apartment number; and/or your Street house number; and any other specific address information, as needed. UPS, and other carriers, will not deliver in the absence of this vital information; or they will charge additional fees if they need to look for your floor or your apartment number. It is important that you provide this information to avoid the aggravation of your shipment being returned by the carrier, and the expenses of re-shipment.
If a product is offered with "Free Shipping," this means that we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, are not refundable.
Our Shipping Rates include all local inland freight in the USA and shipping charges to destination. Customs charges, taxes, duties, and brokerage fees at destination, are the customer's responsibility.
Our carriers deliver our packages in record time to most Canadian destinations. We offer both Standard and Expedited Shipping to all Canadian destinations. We have many satisfied Customers from Canada.
Restrictions on Nikon Products: Latest models of Nikon digital cameras, DSLR cameras, lenses, and flashes, can only be shipped within the USA.
Any Questions? If you have any questions, it is best to email Customer Service at firstname.lastname@example.org. From Mon. - Thurs. (9:00am through 5:00pm) and on Friday (9:00am through 2:30pm), you may also reach us at 1-888-901-4438.
Privacy and Security
Amazon.com and Focus Camera are very considerate of your privacy. We do not share customer information (including e-mail addresses) with anyone outside of our company.
Your email information is used to provide you with shipping and tracking number details for your Order, and to contact you regarding your order, if necessary - and for no other reason, unless legally required to do so.
Items ordered from Focus Camera, to be shipped to addresses within NY and NJ, will be assessed all relevant State and Local Taxes.
If an item is subject to sales tax in accordance with applicable state tax laws, those taxes will be added to your bill by Amazon.com.
Damaged in Transit: If your package arrives damaged in transit, please make sure that you obtain a receipt describing the damage, signed by the delivery person. It is important that you retain the carton and all the packing material, and contact us ASAP. If you noticed the damage after the delivery person has departed, contact the carrier promptly to schedule an inspection of your damaged shipment. If the carrier elects to pick up the damaged shipment from you, please make sure that you obtain a Receipt, and provide us with a copy thereof, so that we can begin to work on your replacement.
Product Warranty: All our products are brand new and warrantied by the respective manufacturers, unless specifically stated otherwise on the specific product. All Manufacturer Warranties are subject to the conditions set forth by the respective manufacturers.
Manufacturers encourage that all warranty issues should be dealt with the specially designated Service Departments, as indicated in the paperwork packaged with the item - and usually provide toll free numbers for quick technical assistance, should you encounter any difficulty with the usage of a product. We encourage that you avail yourself of the free warranty service provided by each Manufacturer, as detailed in the paperwork supplied with your product. Many initially diagnosed 'defective' issues often turn out to be compatibility or usage issues, where the manufacturers' technical team can be quite helpful for a quick resolution.
Cancellations: If you need to cancel your Order, please do so via email to email@example.com. Orders are processed rather quickly, and once an order has been entered into our Shipping assembly line, it cannot be cancelled. Thus, we cannot guarantee that we will be able to cancel your Order prior to shipment. However, if upon receipt, you still do not want the product, it is returnable as per our Return Policy above.
If you refuse a shipment, please be aware that we still have to pay the carrier, both for the original shipping cost, and the return shipping. Shipping expenses incurred on your behalf are not refundable.
For questions regarding products, order delivery, or returns, please contact Focus Camera at firstname.lastname@example.org, or via phone 1-888-901-4438.
For questions about your credit card billing, please contact Amazon.com.
Hours Of Operation
Regular Hours of Operation
Online ordering is available 24 hours a day, 7 days a week.
Customer Service Representatives are available to assist you during the following hours:
Monday - Thursday: 9:00AM to 6:00PM EST
Friday: 9:00AM to 2:30PM EST
Saturday & Sunday: Closed.
Focus Camera extends its service to overseas customers by shipping to many International destinations. For a listing of the countries we serve, please click on our Shipping policies and rates.
Our Shipping Rates include all local inland freight in the USA, and all the shipping charges to destination. Customs charges, taxes, duties, and brokerage fees at destination, are the customer's responsibility.
Returned or refused packages incur shipping expenses in both directions. Shipping expenses (and/or customs billings) incurred on your behalf, in the processing of your Order, are not refundable.