Really Great Toys
Our history begins back in 1948 when founder Kay Parish opened a tiny one room doll repair shop. Over the next 60 years, with help from 2nd, third and 4th generation family members, that tiny showroom has expanded into a full city block and evolved into an immense wonderland of specialty toys and dolls. We also house a complete Teacher Store (The Parent Teacher Resource Center) as well as a showroom dedicated to the local sale of outdoor wooden play sets and trampolines! Our store, known as a...
Our history begins back in 1948 when founder Kay Parish opened a tiny one room doll repair shop. Over the next 60 years, with help from 2nd, third and 4th generation family members, that tiny showroom has expanded into a full city block and evolved into an immense wonderland of specialty toys and dolls. We also house a complete Teacher Store (The Parent Teacher Resource Center) as well as a showroom dedicated to the local sale of outdoor wooden play sets and trampolines! Our store, known as a metro-detroit "destination location" for decades, was named "Best Toy Store" in the Detroit Free Press Mom's Approved Awards in August of 2010.
In 2004, we set our sites on the internet, with the creation of our website ReallyGreatToys. We believed that the same business practices, that have distinguished our parent company from a host of competitors for a half century, would be equally appealing to a national audience. ReallyGreatToys.com has been a big success with our customer service proving to be among the best in the industry. Our online business has caused us to expand even further with a couple of offsite warehouses, but our fulfillment and customer service are still done right out of our family owned and operated Metro-Detroit Toy Store.Read more Read less
Ordered the panda; received the teddy bear. Still cute, nonetheless.
By Kate C. on October 24, 2016.
My kids love this book! Thanks!
By Amazon Customer on October 24, 2016.
All went as expected
By Andrea on October 24, 2016.
Just as described.
By rhoda on October 24, 2016.
It's was well packaged and just as described.
By Pat on October 24, 2016.
By template-rater on template-date.
Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
|30 days||90 days||12 months||Lifetime|
ReallyGreatToys wants to make sure that you are completely satisfied with your purchase. If you would like to make a return, we offer a 30-day, money-back guarantee on all purchases, excluding shipping and handling charges, provided the toy has not been played with and is in its original packaging. (See below for our policy on damaged or defective items)
HOW TO MAKE A RETURN
Returning a package to us is easy. Just follow these 3 steps!
- Fill out our return form (located on the back of your Packing List)
- Box up the new, unused toy (in its original packaging), along with the Returns Form, in a mail-safe container.
- Mail the package via a traceable method such as DHL, FedEx, UPS or USPS to the following address:
3947 12 Mile Road
Berkley, MI 48072
Upon receipt, we will process your return promptly and send you an email confirmation so you know the credit has been issued. We will also contact you if there are any questions or concerns.
RETURNING A GIFT
Our only option when processing a gift return is to refund the credit card of the original purchaser. We are unable to make exchanges or issue electronic gift cards. Please keep this in mind when returning a gift item.
RETURNING A DAMAGED OR DEFECTIVE ITEM
We always hope that our toys arrive to you in perfect working condition, but sometimes, they just do not operate as expected. When this happens, please contact us immediately at 800-551-7529 x7 or by email using the "contact this seller" link below to discuss the problem. To expedite the process, we ask that you have your order number handy, as well as the details of the problem. Often times, we are able to send out replacement parts or fix the problem; but when we cannot, we will provide you with a pre-paid shipping label for you to use to return the item to us for a replacement or a full refund.
We offer an extended return policy during the holiday season. Any toy purchased after October 15th can be returned until January 31st of the following year. This extension gives you plenty of time to shop prior to the holidays, and plenty of time to return an item after the holiday season.
Really Great Toys Shipping Rates
Thank you for visiting our store! Please see our table below for our Shipping Rates.
Shipping rates depend on the selected shipping speed and weight/size of the items.
To determine the applicable shipping rate for items in your Cart:
- Select Proceed to Checkout
- Select or add your shipping address
- Select a shipping speed and select Continue
- Select a payment method and select Continue
The total shiping & handling cost will be listed under Order Summary
ReallyGreatToys Shipping Policies
When purchasing from ReallyGreatToys on Amazon.com, you have two different shipping methods from which to choose: Standard and Expedited.
Orders that select standard shipping will ship either via Fed Ex Ground or USPS Priority Mail. or First Class Mail. We will choose the shipping method for these orders at our discretion. Orders shipping to P.O Boxes or Military Addresses will always ship via USPS.
While the charge for each is displayed during checkout, the chart below outlines the estimated delivery times for an order. The actual delivery time varies depending on the time of day your order is placed, your shipping destination, and the shipping method you choose. Please refer to the chart below as a general guideline for delivery times:
Two Day Delivery*
Next Day Delivery*
Orders placed before 8PM EST
2 - 5 business days
2 full business days
1 full business day
Business Days: Please remember that shipping days are based on business days and not weekends or holidays.
*We check several times throughout the afternoon and if we receive an expedited order late in the day, we always do our best to ship it out the same day. However, Amazon often holds orders for several hours before assigning them to us, and thus we don't always receive them in time to ship the same day.
Delivery Exceptions: If ReallyGreatToys is unable to deliver a package within the time frame outlined above, we will contact you regarding this rare exception.
Unexpected Delays: ReallyGreatToys cannot be held accountable for any shipper-related shipping problem, manufacturer shipping related problem, or incorrect information provided during checkout that leads to delayed delivery. As always, if we become aware of delays we will relay this information to you in a timely manner.
Privacy and Security
ReallyGreatToys only charges sales tax on orders shipped to the state of Michigan (6% sales tax). If your order is shipped outside of Michigan, you will not be charged sales tax for your order.
Shipping Service Map
Shipping Service Map
ReallyGreatToys ships out of Berkley, MI. Orders received by 9am generally ship the same business day. Check our service map below for estimated times in transit to your shipping destination via standard shipping services. Note that standard shipping orders will ship either via UPS Ground or USPS Priority Mail. Orders shipping to P.O. Boxes or Military addresses always ship via Priority Mail.
Some merchants offer gift wrapping for an additional fee. If Really Great Toys offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.
ADD A MESSAGE WHEN YOU ORDER!
Gift Wrap Orders:
When you order one or more items with gift wrap, your gift message will appear on the enclosed packing slip. We include only one personal gift message per order.
Packing List Message:
If you do not have your item gift wrapped, you may still enter a special message that will be printed on the packing list. We include only one message per order.