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Orion Telescopes & Binoculars

Orion Telescopes & Binoculars is the largest direct-to-consumer brand of quality optics for amateur astronomers and outdoor enthusiasts in North America. Established in 1975, we've built our reputation on providing high-quality products backed by a satisfaction guarantee, competitive prices, and the best customer service and support in the industry.

We've been selling direct since 1975 through our colorful mail-order catalog and, since 1997, via our full online catalog. Unlike web-only storefron...

Orion Telescopes & Binoculars is the largest direct-to-consumer brand of quality optics for amateur astronomers and outdoor enthusiasts in North America. Established in 1975, we've built our reputation on providing high-quality products backed by a satisfaction guarantee, competitive prices, and the best customer service and support in the industry.

We've been selling direct since 1975 through our colorful mail-order catalog and, since 1997, via our full online catalog. Unlike web-only storefronts, or department stores that sell optics only seasonally, we're specialists in telescopes and binoculars, it's what we do year-round. We have a highly trained sales and support staff who are knowledgeable about our products and willing and able to help you make an appropriate buying decision, and even assist you after the sale. We're experienced, informed, and, perhaps uncharacteristically in this day and age, available to serve you person-to-person. You can talk to us!

Our large, modern warehouse and efficient warehouse team enable us to ship nearly all orders out the same day from on-hand stock. Orion-brand products come with a 30-day money-back guarantee, the best in the business. Customer satisfaction is not just a cliché at Orion; it's a commitment.

The Orion brand stands for high quality, excellent value, and an unswerving commitment to customer care and service. We continue to develop new and innovative Orion-brand products with the goal of offering amateur astronomers and outdoor enthusiasts the best selection in state-of-the-art optics, at affordable prices.

Located in central California in the Monterey Bay area, we operate an Orion retail store in Cupertino. Selected Orion products are available at finer astronomical dealers throughout the United States and internationally.

For questions regarding products, order delivery, or returns, please contact Orion Telescopes & Binoculars:

  • Phone: (800) 676-1343

For questions about a charge that's been made to your credit card, please contact Amazon.com.

For questions about how to place an order, please visit Amazon.com's Help department.

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Have a question for Orion Telescopes & Binoculars?
Customer Service Phone: 800-676-1343
30 days90 days12 monthsLifetime
Positive 94% 95% 94% 96%
Neutral 4% 3% 3% 2%
Negative 2% 2% 3% 2%
Count4815153710,535

You may return merchandise received within the past 30 days that is in new condition.

Securely repackage merchandise in the original packaging including all accessories, hardware, instructions, and warranty cards.

Boxed software which has been opened cannot be returned except for an exact exchange to replace defective software.

Complete the return form printed on the back of the packing list included with your order.

Affix the return-mailing label to the package.

Insure the return for the full-value of the merchandise.

Send your returns to:
Orion Telescopes & Binoculars
Returns Department
89 Hangar Way
Watsonville, CA 95076

We cannot refund your original shipping charges. The returned merchandise will be credited to your credit card.

Thank you. If you have any questions, please call us at (800) 676-1343

To initiate a return, visit Amazon's Online Return Center to request a return authorization from the seller.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Customers are not required to have an RMA for a return – but in the event that there is a problem – such as damage incurred in transit it is required that the customer initiate an return authorization through Amazon’s Online Return Center, let us know about the problem that was encountered and request a pre-paid return label.  This is the only way in which return shipping costs will be covered by Orion.  Return shipping costs will not be reimbursed if an Orion provided pre-paid return label is not used.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.



Orion Telescopes & Binoculars Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

The majority of our orders are shipped via UPS Ground Delivery in the United States. Most in-stock items should arrive on your doorstep 3-7 business days after receipt of your order. If you use the Expedited shipping option, your products should arrive on your doorstep 2-3 business days after receipt of your order. Additional shipping charges may apply for oversize items.

Shipping Charges are based on consumer order quantities and not large volume orders. Large volume orders are subject to special order policies, contact our Customer Service Department for additional details.

Can you ship to a P.O. Box?

Many orders can be shipped through the U.S. Postal Service to a P.O. Box address. However, some of our larger and heavier items cannot be sent to a P.O. Box. If you've provided a P.O. Box address and we are unable to accommodate your request, we will notify you by phone or e-mail.

Can you ship to an APO/FPO address?

We cannot ship orders to APO/FPO addresses.

Does Orion ship internationally?

We do not ship products internationally.

Sale products are limited to two units per customer.

Privacy and Security

Privacy Policy

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.

We are happy to provide further details of our privacy policies. For more information, call us at (800) 676-1343.


Tax Information

The taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to California and Pennsylvania will have all applicable local and state sales taxes added to their total orders, and to shipping charges where appropriate.

 


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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