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On The Go Solutions is committed to providing each customer with the highest standard of customer service.

RETURN POLICY

If there is any issue with your order please click on the "contact seller" option next to your order and tell us what the issue is. We will do our best to help.

If there is a manufacturer's defect in the device, please contact the manufacturer before contacting us.

We accept defective returns when the issue is reported within 15 days of the delivery of the item.

We can issue a full...
On The Go Solutions is committed to providing each customer with the highest standard of customer service.

RETURN POLICY

If there is any issue with your order please click on the "contact seller" option next to your order and tell us what the issue is. We will do our best to help.

If there is a manufacturer's defect in the device, please contact the manufacturer before contacting us.

We accept defective returns when the issue is reported within 15 days of the delivery of the item.

We can issue a full refund when the defective item is returned in brand new condition and returned within 15 days of delivery.

If a defect is reported to us within 30 days of the delivery of the product, we can replace the product if the manufacturer will not help.

If the product is no longer wanted or needed we charge a 20% restocking fee if the item is returned for a refund.

We usually reimburse the return shipping for defective devices if returned from a city in the continental U.S.
If the product is not in the U.S. it is the responsibility of the customer to transport the product to the U.S.
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Neutral - - - 2%
Negative - - - 5%
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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




On The Go Solutions Shipping Rates


Listed below are shipping details for On The Go Solutions, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Continental US Street ETA 3 - 5 business days
  per Item $4.99
  per Weight (lbs) $0.00
  per Shipment $0.00
Continental US PO Box ETA 3 - 5 business days
  per Item $4.99
  per Weight (lbs) $0.00
  per Shipment $0.00


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Unless noted otherwise in the ordering pipeline, On The Go Solutions ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

On The Go Solutions values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from On The Go Solutions through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from On The Go Solutions may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from On The Go Solutions through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Q: Is your return policy different than Amazon's?

A: All Amazon purchases are covered by the same basic, 30-day return policy. For clarity, our specific policy is below:

We strive for excellence in customer service and satisfaction. In order to ensure a smooth return experience, please review the following:

We will not accept user-damaged merchandise for return or exchange. Products being returned must be in like-new condition and contain all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Returns that are not fully complete will be refunded entirely at our discretion.

Merchandise returned to us as undeliverable by the shipper will be handled at our discretion. Deliveries which are late due to shipping service delays are the responsibility of the shipper, not On the Go Solutions.

Working merchandise delivered in a timely fashion and returned by choice of the buyer (for example, but not limited to, accidental orders and unwanted gifts) will be refunded subject to a 20% restocking fee if returned within 30 days of delivery to the shipping address provided to us by Amazon.com.

Upon merchandise arrival, if found to have been defective when sent or shipped incorrectly, we will refund or exchange the product after it has been returned to us with all original packaging and accessories (as above) at the following address:

On the Go Solutions
ATTN: Josh (customer order number goes here)
8401 N. Crawford Ave
Suite 103
SKOKIE, IL 60076

As per Amazon policy, we will not process requests for refunds or exchanges after 30 days from delivery to the shipping address provided to us by Amazon.com. After this time, a manufacturer's warranty may or may not apply.

It is the responsibility of the buyer to inspect the purchase before export; we expressly refrain from accepting any responsibility for orders that have been removed from the 50 United States and will handle refund and exchange requests originating outside of the U. S. entirely at our discretion.


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