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ValleyTechToys -

VTT is proud to be a reseller on Amazon, located in California. 

We specialize in obtaining hard to find toys and electronics.  We act as your broker to get the product to you where normally you would be unable to procure it.

We realize the premium that is paid for several of our products.  That is why we offer the security of Amazon, our "Top Service Always!" motto and our dedication to bring these products to you in a fast, efficient and professional manner.   We do the legwork for you to free...

VTT is proud to be a reseller on Amazon, located in California. 

We specialize in obtaining hard to find toys and electronics.  We act as your broker to get the product to you where normally you would be unable to procure it.

We realize the premium that is paid for several of our products.  That is why we offer the security of Amazon, our "Top Service Always!" motto and our dedication to bring these products to you in a fast, efficient and professional manner.   We do the legwork for you to free up your time for other activities.

Our Mission Goal is to deliver Industry Leading handling times of less than 24 business hours (Monday-Friday). 

We offer multiple shipping options to get our buyers' products out as efficiently and cost effective way possible to each individual buyer.  Most products will offer three shipping times:  Standard (UPS Ground/USPS Parcel Post) or Expedited (UPS 3 Day Select/USPS Priority), 2-Day (UPS 2 Day).  A few items may have specials for Next Day Air services available at an additional premium, so check the listings for this.  Please Note:  2-Day and Overnight are pricey because UPS simply costs that much for Small Businesses to ship and process.  If you do not need in express within 2 days, please save your dollars!

We also are partnered with Amazon's new fulfillment system.  These products are stored, packaged, and shipped directly by Amazon.  All questions after sales of these products should be directed to Amazon's customer service department.  These items will be noted on each individual listing as "Fulfilled By Amazon".

As always, if you have questions, please contact us via email:  valleytechtoys@gmail.com.  

Normal Business Hours:    Monday-Friday:  800am-500pm PST. 

Top Service Always!
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Negative 17% 11% 5% 2%
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We gladly accept returns for all of our products and strive to make the returns process as hassle free as possible.

General items have a 30 day return policy from the date of purchase.
* Original packaging must be included--unopened and with UPC intact.

* Returns must be pre-authorized by customer service personnel and a corresponding RMA (Return Merchandise Authorization) number may be issued prior to returning. This RMA number will expedite the returns process. 
* Any packages received back without a listed RMA will be returned at the shipper's expense. 

After we receive your RMA request, we will issue a confirmation, usually within 2 business days, which will include the RMA number, shipping instructions and any special instructions.

We reserve the right to charge up to 25% restocking fee to cover associated costs on all unopened returns, and up to 50% of item's price of any item that is not in its original condition or is missing parts for reasons not due to our error.

* Shipping costs cannot be refunded any items returned.
* Item must be returned in the same condition as when it was purchased.
* All packages are to be insured and tracking/delivery confirmation for all items returned. We are not responsible for lost, delayed or damaged items while an item is in transit.

* Returns beyond 30 days of delivery are not accepted.

* Serial #s on All Electronic items will be verified


Returns Limits for special categories:
Electronics:
* Returns must be in new condition with original packaging and accessories. 
* Products missing the UPC or serial# or mismatching will not have refunds issued.
* Opened returns will incur an additional 25% open return fee to the restocking fee.
* Defective items are to be serviced by the Manufacturer directly.

Specialty Toys:  Twilight Jewelry, Bakugan, GI Joe, Transformers, Star Wars, Battlestar Galactica, Legos, Monster High Dolls, Skylanders
* 25% Restocking fees on these action figures, die casts (Titantium or Cars), Bakugan, and Legos for ANY unopened returns.
* Return Shipping is Responsibility of the buyer.
* 60% on Opened Returns within 30 days
* Defective Skylanders need to be serviced under warranty by Activision.
* Over 30 days; refund determined on current market pricing and condition upon return. 

Seasonally Hard to Find Items/Specialty Items:  Gaming Consoles and Controllers, iPad, LeapFrog Tablets, Angry Bird Games, Monster High Dolls and ALL Hatchimals

* Have special returns policy in place given the extreme time sensitivity of these systems and toys: 
    * 25% Restocking fee for returns in NEW UNOPENED condition and within 7 days of receipt of ordered items.
    * Open Items are NOT returnable--only exchanges allowed for manufacturer defects. 
    * Return requests beyond 7 days of receipt are NOT accepted.
    * Items returned AFTER 12/25th will be refunded at then market rates OR 25% restocking fee at the discretion of the seller.
    * RMA# must be received back within 10 days.  If after 10 days, we reserve the right to base returns on then current market rates in addition to the restocking fee.
    * RFID labels WILL be verified to prevent buy and swap returns that too often occur.

We value your buying experience, and we hope our feedback is reflective of this. If you are in any way unsatisfied, please contact us before leaving feedback so we have the chance to make things right.

Contact this seller


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more



ValleyTechToys - Shipping Rates

ORDER PROCESSING: One Full Business Day (Monday-Friday)--usually within 24hours.  Well ahead of industry standard of 48 hours.

SHIPPING:  Shipping Times are based AFTER time of shipment.  This does NOT include order processing time.  Please keep this in mind when choosing shipping preferences.  Business days are:  Monday - Friday, Excluding holidays and Weekends.

Standard Shipping:  USPS Media Mail/UPS Ground:  Shipping: 3-7 Business Days AFTER ORDER IS PROCESSED.

Expedited Shipping:  USPS Priority Mail/UPS 3 Day Select:  Shipping 1-3 Business Days AFTER ORDER IS PROCESSED.

-The vast majority of our products are shipped from the San Francisco/Sacramento Area.  If you live in that region, shipping times typically are 1-2 business days.

 

TRACK YOUR ORDER:
Shipping Carrier
    Online Tracking
Tracking may be limited to delivery confirmation
UPS
    //www.ups.com
USPS
    //www.usps.com
Other
    //www.ups-mi.net/PackageID
Airmail
    Not Available

Listed below are shipping details for ValleyTechToys -, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Continental US Street ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $0.00
  per Weight (lbs) $1.99 $2.50
  per Shipment $8.88 $14.99


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

We are proud to be industry leaders in speedy order processing.  In most cases, your order will be processed within 24 hours and shipped out the following full business day--eg purchase on Monday, ships on Tuesday.  Often, we process orders earlier and ship out the same day if the order is early enough in the day and Amazon clears the payment (usually takes 4-6 hours).

Our common carriers are: US Postal Service (USPS) and UPS.

******HOLIDAY SHIPPING RATES AND GUARANTEES*****

As you know, shipping hits a peak a week before Dec 25th, and all the common carriers have waived their guarantee delivery times for Ground (standard) shipping. 


Privacy and Security

Privacy Policy

VTT WILL NOT share or resell any contact information with any 3rd party sources beyond what you have agreed to with Amazon's privacy policy.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from ValleyTechToys - through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from ValleyTechToys - may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from ValleyTechToys - through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Q: Where is my receipt?  I didn't receive one in the box.
A:  There are two reasons.  1: We try to be as Green as possible.  Most people throw away receipts.  If you need a hard copy, please print out a copy from your Amazon.com Order Summary Page; 2: Many of our items are sent as gifts, so we do not leave the invoice in there for such purposes. 

Q: Can I purchase from your other stores?
A:  YES!  We welcome any order from either storefront.

Q:  What are your shipping times?
A:  We process attempt to process our orders within 24 Business hours.  Amazon allows 48 Business hours to process orders and then shipping method delivery times after that.  Please note that Business hours/days is considered:  Monday – Friday 800AM- 500PM PST.  Saturdays/Sundays are not counted in processing or delivery times by either Amazon nor UPS/USPS. 

Q:  What's your Phone#?
A:  To bring you the most efficient processing times and prices, we do not staff a person on the phones.  Please use email to communicate with us:  valleytechtoys@gmail.com.  We will answer within 4 business hours --Pacific Standard Time (Monday through Friday).  

Q:  What is your Return Address?
A:  You will need a RMA# for returns, otherwise delays in processing and additional fees may apply.   Please email us at:  Valleytechtoys@gmail.com to initiate your return.

Top Service Always!

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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