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We specialize in innovative solutions and quality products at competitive and reasonable prices. Envisioning the new millennium as a highly competitive internet era, SF Planet conducts its business solely on the web via different online marketing channels.

Our Products

Our first major product line is high quality cellphone & tablets accessories, audio & video accessories, digital camera accessories and other electronics. We purchase our products directly from the manufacturer to ensure the best...

We specialize in innovative solutions and quality products at competitive and reasonable prices. Envisioning the new millennium as a highly competitive internet era, SF Planet conducts its business solely on the web via different online marketing channels.

Our Products

Our first major product line is high quality cellphone & tablets accessories, audio & video accessories, digital camera accessories and other electronics. We purchase our products directly from the manufacturer to ensure the best quality and low cost. Many of our prices are 60%-90% off of the suggested retail price. We do have our in-house brand which offer superb quality with unbeatable price!

Our Mission

We update products to compete with the market everyday! You will find the latest products in our store, some maybe not even available at retail. We want to bring the latest odds and ends to fully utilize your electronics. SF Planet is famous with its superb customer service as well as efficient order fulfillment speed. You can count on us for fulfilling your order on-time.

Thank you for choosing SF Planet!

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


SF Planet Shipping Rates

Shipping Day are Monday to Friday, excluding Saturday, Sunday and Holiday declared by the carrier (i.e. USPS, UPS). Your order will be ship out within 1-2 business days, unless otherwise stated in your order.

NOTE: PLEASE MAKE SURE YOUR ADDRESS IS DELIVERABLE BY USPS (the post office), AND ADDRESSEE NAME are 100% CORRECT. WE WILL CHARGE SHIPPING FEE AGAIN IF SHIPMENT RETURN BY USPS.

Calculate Delivery Estimate:
Delivery estimate is the total days of delivery, including the estimated ship date. The estimated date showing in the Amazon checkout page, is the estimate ship date, which is 'when SF Planet will process and ship your order'. It is not when the shipment should deliver.
We usually ship in 1-2 business days (we do not ship on the same day after you place an order).
Example: If you place an order on Friday, we will ship it on Monday. If you order with expedited shipping to an US address, it would deliver on Wednesday/Thursday (2-3 Business days), or between Friday to Monday (4-6 business days, Standard Shipping).

Shipping within Continental United States Street, PO Box,
Standard (4-7 business days): USPS First Class Mail or UPS Mail Innovations
Expedited (2-3 business days): USPS Priority Mail

Alaska/Hawaii, Protectorates, APO/FPO
Standard (4-7 business days): USPS First Class Mail
Expedited (2-3 business days): USPS Priority Mail
*delivery time to PO Box, Alaska/Hawaii, Protectorates, APO/FPO may varies. Not guaranteed.

International - Canada
Standard (7-14 business days): USPS International First Class Mail or Asendia Priority Parcel (NO TRACKING ID)
Expedited (5-8 business days): USPS International Priority Mail or DHL Express, FedEx Express

International - Other Countries
Standard (14-21 business days): USPS International First Class Mail or Asendia Priority Parcel (NO TRACKING ID)
Expedited (5-10 business days): USPS International Priority Mail or DHL Express, FedEx Express

Note:Due to custom clearance, International Shipment delivery time is NOT guaranteed.

For more information, please contact us.

We reserve the right to change the terms of this policy.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

All orders will ship within 1-2 business days. We are committed to fulfill your order the fastest we can.
In some occasion, order may be delay if there is problem with the payment. SF Planet is not responsible for order delay due to payment problem.

Calculate Delivery Estimate:
Delivery estimate is the total days of delivery, including the estimated ship date. The estimated date showing in the Amazon checkout page, is the estimate ship date, which is 'when SF Planet will process and ship your order'. It is not when the shipment should deliver.
We usually ship in 1-2 business days (we do not ship on the same day after you place an order).
Example: If you place an order on Friday, we will ship it on Monday. If you order with expedited shipping to an US address, it would deliver on Wednesday/Thursday (2-3 Business days), or between Friday to next Monday (4-6 business days, Standard Shipping).

IMPORTANT: PLEASE MAKE SURE YOUR ADDRESS IS DELIVERABLE BY USPS AND IS 100% CORRECT. WE WILL CHARGE SHIPPING FEE AGAIN IF YOUR ADDRESS IS INCORRECT AND RETURN BY USPS.

How to calculate the shipping & handling rates:

1. Identify type of shipping address (i.e. U.S. Street, PO Box, international etc)

2. Identify type of shipping method (Standard or Expedited)

3. Total Shipping Rate Payable = Per Shipment + Per Item


Note:
We DO NOT ship to Indonesia, Nigeria, Vietnam, Philippines and countries that we deemed unsuitable for international delivery.

International shipment TRANSIT TIME IS NOT GUARANTEED. Shipments could delay due to customs clearance process upon shipment entry to destination's country. Buyer is responsible for customs duty and import fees. Please contact your local government for customs clearance detail.

For more information, please contact us.

We reserve the right to change the terms of this policy.

Privacy and Security

Privacy Policy

SF Planet appreciates the trust from customers in releasing information. Customer's privacy is our first priority in SF Planet. We strongly believe that customers have the right to know our practice of the information. The following privacy statement will help you to learn more about how, where and who manages your information.

Protect your information

All customers' information collected via the site is for any business or operational practices within SF Planet. Customers' information will not be revealed or resell to other firms. Our employees who represent SF Planet agree only to use information in order to provide better customer services.

Required and optional information

Customers have the right to refuse disclosing privacy information. However, customers must understand that some information is required to become a unique site visitor, or for order processing purposes

Questions or Suggestions

Should you have any question or concern about the disclosure and use of your personal information, please write us via e-mail.

Pricing Policy
SF Planet cannot confirm the price of an item until after your order is placed. Pricing errors may occur on the website. SF Planet reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Amazon. SF Planet may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on SF Planet website or from prices available in other marketplaces or on mobile applications.



Tax Information

Do I have to pay sales tax?
Yes, if the Ship To address on your order is in the following states:
Minnesota

How much is sales tax?
By law, sales tax is automatically computed on products and shipping charges. To see the total sales tax that will be charged on your order, click on the "checkout" button. This will not complete your order; it will only display your order summary, which shows what your order will look like including how much tax will be charged.

Are there any exemptions?
Yes. But the tax exempt rules are very specific. We can exempt you if you provide the correct tax exempt forms to us. Please contact us via Contact Seller.

==========

Q: Why is my order still shows "Electronic Shipping Info Received" or "Carrier Notified to Pick-up"? Have you submitted my order to the carrier?

A: Due to bulk shipments submitting to USPS, some shipment may show status: "Electronic Shipping Info Received" or "Carrier Notified to Pick-up" due to USPS is unable to scan all packages. Your package is already accepted/pick-up by the carrier for mailing.

==========

Q: Why is my international shipment taking so long?

A: International shipments are beyond our control. There are custom authorities involved in this process, which we are unable to doing anything to expedite it. Most of the time, custom clearing process is delaying the shipment. Once your country's custom clears the package, it will pass to your local mailing agent for delivery.

==========

Q: So, how soon I can expect to see my international order?

A: In average, between 2-3 weeks. Some country may takes up to 1 month for final delivery. If you are expecting very fast service (i.e. within 3 business days), you may contact us for faster shipping such as UPS Worldwide Expedited, cost around $80 to above $100 per shipment.

==========

Q: The tracking number shows my item is ''delivered'', but I do not have it. What should I do?

A: Please confirm your address again, get your order number, and write to us immediately . Although at most situation, package may show up 1-2 days later, but you are welcome to contact us so that we are informed about the shipping problem.


For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Contact Customer Service

SF Planet has dedicated customer service for our Amazon customers! We are committed to respond to your inquiry within 24 hours.

Our customer service hours are Monday to Friday, 9:00am to 6:00pm, Central Time. If you send an email to us during weekend, or holiday, please be assured that our customer service will respond to you within 24 hours on the next business day. Your satisfaction is important to us, and we appreciate your patience as well.

To protect your privacy, please login to your Amazon account, and use the 'Contact Seller' button to contact us. You may also contact us by sending an email to cs2@sfplanet.com.

Due to the enormous amount of phone calls, and limited resources of our customer service, we are sorry that we cannot provide customer service by phone. We appreciate your understanding about this. If you insist to have us call you, please submit a request via email, and we will do our best to call you as soon as possible.

International Shipping

** Please note: We DO NOT ship to Indonesia, Nigeria, Vietnam, Philippines and some countries depending on the security risk. **


Standard shipping: USPS Airmail Parcel Post, No tracking info available (7 - 21 business days, subject to custom clearance that may cause further delay.)


Expedited shipping: USPS Global Express Mail, with tracking number (4 - 7 business days, subject to custom clearance that may cause further delay)


International shipment TRANSIT TIME IS NOT GUARANTEE. Shipments could delay due to customs clearance process upon shipment entry to destination's country. Buyer is responsible for customs duty and import fees. Please contact your local government for customs clearance detail.


Buyer may contact us for "UPS Worldwide Express" which cost around $80-$100 per shipment, which is usually faster and more reliable than USPS Express Mail. But again, this is not a guarantee service due to customs clearance process.

For more information, e-mail us at cs2@sfplanet.com.

Product Warranty and Limitation

Shipping Update & Tracking Your Orders

SF Planet works with different shipping providers to ship your package. While many of our items are unbelievably low price (imagine selected items are $1 with FREE SHIPPING!), we are still committed to have your order delivered within the specified time frame. Our fulfillment units consider many factors to achieve optimum speed for delivery, while offering you unbeatable low price! We transfer the saving to you!

US Standard Shipping is 4-7 business day and US Expedited Shipping is 2-3 business day from the day of your order.

Here are some carriers we use and their tracking websites:

USPS: /www.usps.com/shipping/trackandconfirm.htm
UPSMI: /www.ups-mi.net/packageID/
UPS: /www.ups.com/tracking/tracking.html

*Selected items, such as screen protectors, some flat items are mailed without a tracking number. They will come in business mail envelopes and delivered within the same shipping time frame. Make sure you check your mails!

US Standard Shipping usually shipped with USPS or UPS Mail Innovations (UPSMI).

UPS Mail Innovations (UPS-MI) is a high-volume mailing service provider offering an efficient and effective way of delivering mails. UPS-MI combines the advantage of UPS and USPS (Post Office). UPS-MI leverages the effective ground and air network of UPS to transit the package, and gives the package to your local USPS (Post Office) for final-mile delivery. 99.7% of UPS-MI packages delivered in 3-5 business day. UPS-MI packages are traceable in the tracking site: /www.ups-mi.net/packageID/

Our customer care support stands by your order and ready to serve!




Gift Wrap

Gift-wrap (Flat rate at $3.99 only!)
During the checkout process, you can choose to have your order gift-wrap. Gift-wrap service only cost additional of $3.99 per item to your order. Invoice will not be included in a gift-wrapping order.

Gift Message

All Gift Messages are FREE!
You can add a gift message for each item in your order. If you select one of our gift-wrap options, we will print/write your message on a small gift card. Otherwise, we'll include your message on the packing slip.

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