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Welcome to T-Power USA-

Live Phone Operator: 1-855-216-1882 (M-F, 10am-6pm, Pacific Time)

To send Message: Contact us through "Your Orders" tab in your Amazon Account (please allow 24 hours for response).

We understand the importance of fast and accurate shipping-delivery of your merchandise.  Our service EXCEEDS the standards set by Amazon on a regular basis.  We try our very best to ship your order the SAME DAY it was placed.  We provide shipping info to you via Amazon's messaging system as so...

Welcome to T-Power USA-

Live Phone Operator: 1-855-216-1882 (M-F, 10am-6pm, Pacific Time)

To send Message: Contact us through "Your Orders" tab in your Amazon Account (please allow 24 hours for response).

We understand the importance of fast and accurate shipping-delivery of your merchandise.  Our service EXCEEDS the standards set by Amazon on a regular basis.  We try our very best to ship your order the SAME DAY it was placed.  We provide shipping info to you via Amazon's messaging system as soon as the tracking info is available to us.  If you have any questions about your order, need to make changes, cancel it, or any other concerns, please feel free to contact us so that we can help.

We strive to achieve a smooth transaction for you and provide the quality you've come to expect on Amazon.  If there's any problem with your order, let us know so that we can do our best to resolve it in a timely and professional manner.

Thank you for visiting our store, and we look forward to serving you soon.

T-Power USA

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Contact this seller Phone:855-216-1882


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


T-Power USA Shipping Rates

Marketplace Shipping Times

Most sellers agree to ship within 2 business days of your purchase. Expected transit times for each shipping method are listed below unless otherwise noted in the seller's policies.

  • Domestic Standard: 3 - 5 or 4 - 14 business days after shipment, depending on the seller's settings
  • Domestic Expedited: 1 - 3 or 2 - 6 business days after shipment, depending on the seller's settings
  • Domestic Two-Day: 2 business days after shipment
  • Domestic One-Day: 1 business day after shipment
  • International Standard: 3 - 6 weeks (may take longer due to customs delays)
  • International Expedited: 3 - 7 business days (may take longer due to customs delays)

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Shipping/Delivery/Tracking info:
We understand the importance of fast and accurate shipping/delivery of your merchandise.
Our shipping/delivery service exceeds standards set by Amazon on a regular basis!
We will try our best to ship your order the same day (place your order before 1 pm CT Monday-Friday for the same day shipping).

Standard Shipping is USPS First Class (delivery: 2-5 business days) ; Expedited Shipping is Priority USPS (delivery: 1-3 business days).

All purchases over $200 will be shipped via USPS Priority with signature confirmation and insurance included in the price of shipping. Please allow additional time for delivery during holidays/weekends.

Shipping notification email will be sent & tracking info will be entered by Amazon into your order page 1-2 days after your order was placed.

Track progress of your merchandise by entering your tracking number into www.usps.com .
 if your have any questions. We will be happy to help!

Privacy and Security

Privacy Policy

This privacy policy applies solely to information collected by this T-Power USA. 

Information Collection, Use, and Sharing 
We are the sole owners of the information collected from our customers. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address listed in our contact section.

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from T-Power USA through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from T-Power USA may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from T-Power USA through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

About T-Power

About T-Power®
Tpower offers diverse consumer tech solutions including batteries, adapters, networking devices, and more. We are passionate about excellence so that with every T-Power brand purchase, you can expect to find quality materials, reliable performance, affordable prices, and great customer service.

Features:
- T-Power products were tested by manufacturer to match and/or exceed specifications of OEM products
- The highest quality manufacturing standards and materials
- Multiple protection circuit provides greater protection for your laptop
- 100% guarantee to fit your compatible laptop model


Troubleshooting T-Power adapters

Troubleshooting T-Power Adapters

Learn how to troubleshoot one or more of the following adapter symptoms:

  • Your power adapter won't charge the computer.
  • The LED on the adapter connector doesn't light up when attached.
  • The adapter only charges the computer intermittently.
  • The adapter's insulation separates from the end of the connector tip.
  • You see a spark.
  • Your connector on the adapter or computer has a physical issue with a pin.

Please see the information below to find your issue and see which solutions may work for you.

*If You See A Spark

At times you may see a spark when the power adapter is plugged into a wall socket. In most occurrences of sparking are normal when plugging any appliance into a live outlet. If there is any discoloration or damage, if the spark is not coming from the blades of the plug, or if you have other concerns, please feel free to contact us.

Troubleshooting Power Adapter Issues

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ProblemSteps
Make Sure the Adapter You Are Using Is WorkingTo check that the outlet you're using is still working, please try another device in the socket, such as a clock radio, table lamp, or television.
Check If Your Adapter Is the Proper Wattage
  1. This information should be located somewhere on the plastic casing of your adapter e.g. 65W, 120W.
  2. When selecting the correct wattage adapter, you can use a slightly higher wattage adapter, but using an adapter with lower wattage may cause issues.
  3. Please do not use higher amperage adapers with PSU battery backs ups. If you have any questions about this, please feel free to contact us.
  4.  
Check for Line Noise
  1. Unplug your adapter from the wall outlet, let it stand for 60 seconds, then return the plug to the wall socket.
  2. Common sources of line noise are: Refrigerators, Mini Fridges, and Lights with Ballasts on the same electrical circuit.
  3. If the power adapter begins to work after this minute-long rest you very likely have line noise issues from this power source. This issue may come from your adapter’s built in protections systems. You should try to reset your adapter like this every once in a while to diminish excess charge.
If the above steps work for you on a tested “good outlet” your adapter doesn’t need to be replaced.
Use Your Adapter in a Well Ventilated Area
  1. During normal use the adapter will become warm or even hot to the touch. This is caused by normal operating conditions of the adapter radiating excess heat from the casing.
  2. Be sure to always put your adapter in a well ventilated area, and avoid: cushions, thick carpet, blankets, and pillows. If the adapter is placed in these areas, it may shut itself off to prevent overheating.
  3. If the adapter shuts down from overheating it may be to hot to touch for a short while, please avoid touching until it has cooled.
If the above steps work for you on a tested “good outlet” your adapter doesn’t need to be replaced.
Check for Bent PlugsIf the Power adapter does not charge your device and the LED does not light up, please see check for bent plugs, or strain on the cable.
  1. Testing Your 3-Prong Cord:
       
    1. Check that your plug is free from dust and foreign objects
    2.  
    3. Check your cord periodically to make sure that it is in good working order.
    4. Please refer to the images below as to how these cords should look:
     
  2. If you notice any of the below examples, please discontinue use of your adapter:
       
    1. The blades on your cable are bent
    2.  
    3. The blades wobble in their casing (or seem loose).
    4.  
    5. The adapter only powers intermittently
    6.  
    7. There is a tear or visible wear in the insulating jacket of your adapter
    8.  
    9. You hear a loud popping sound coming from the adapter housing or 3-prong cable.
Check for Strains on the Cable
  1. Strain on the cable can be caused in many ways, most cases are from the output end of the cable, coming from your adapter to the device, gets stretched to the point that the internal cable experiences a disconnect.
  2. Under normal wear and tear the cable may slightly change color toward the end or become deformed at the point were the cable meets the adapter.
  3. Another indication for strain is the adapter charging off and on, or the led light working and going out over and over again. You usually verify this condition by wiggling the adapter near where it plugs into your device.
  4. Do not use an adapter that show signs of strain.
Check and Clean Debris from the Barrel Tip of Your Adapter
  1. Inspect the ends of your adapter before use to prevent debris from plugging up your port or outlet.
  2. To clean the pin or port: disconnect your adapter from the device and wall outlet. Remove dust and foreign objects with a soft bristle toothbrush or a cotton swab. Be careful not to leave cotton fibers in your adapter as this can damage the adapter.
  3. If the adapter shuts down from overheating it may be to hot to touch for a short while, please avoid touching until it has cooled.
Check That Your Software Is up to DateIn some cases (computing devices, GPS) your software may be out of date, please be sure to check with your manufacturer to make sure you are using the latest version of the software or firmware.

After following these steps, check again to see if your adapter is working with your device, and if the LED light is indicating power. If not, please refer to the below section for our warranty information.

Warranty Information

T-Power offers a 1 year limited warranty to cover manufacturing defects and shipping problems. Even if your product is out of warranty we may be able to help. Please feel free to contact us and we will be happy to assist you.

Warranty Information

Refund: 30 Days Money Back Guarantee (for any reason)
Exchange: 24 Months

WARRANTY COVERAGE

 

T-Power's warranty obligations are limited to the terms set forth below: T-Power ("T-Power") warrants this hardware product against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase. If a defect exists, at its option T-Power will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes T-Power's property. When a refund is given, your product becomes T-Power's property.


Limitations of Liability

If the product fails during normal and proper use within the warranty period, T-Power will, at its discretion, repair or replace the defective parts within the product, or the product itself, with items that are functionally equivalent to that as originally supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units. If the product is under warranty, the ownership of the replaced defective parts will automatically be transferred to T-Power. All components repaired or replaced by T-Power will be under warranty for the remaining period of your warranty.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, AND T-POWER SPECIFICALLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

IF THIS PRODUCT FAILS TO WORK AS WARRANTED ABOVE, THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AND T-POWER’ SOLE LIABILITY SHALL BE REPAIR OR REPLACEMENT. T-POWER’ MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION UNDER NORMAL USE. ALL T-POWER WARRANTY TERMS AND AGREEMENTS ARE NON-TRANSFERABLE AND ONLY APPLY TO THE ORIGINAL UNIT AND ORIGINAL PURCHASER. T-POWER IS NOT LIABLE FOR A CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.

Exclusions from this Limited Warranty Service

T-POWER does not warrant uninterrupted or error-free operation of this product. Any technical or other support provided for the product under warranty, such as assistance via telephone with “how-to” questions and those regarding product setup and information will be provided without warranties of any kind. The warranty only covers failures or malfunctions that occur during the warranty period and under normal use conditions as well as any material or workmanship defect.

The warranty will not apply to or be valid under conditions including but not limited to the following:

a) The serial number of the T-POWER product, components or accessories has been altered, cancelled, removed, or otherwise not valid as identified by T-POWER;
b) The product has been tampered with, repaired and/or modified by non-authorized personnel;
c) The product warranty seals have been broken or altered;
d) There is damage caused by natural disaster, intentional or unintentional misuse, abuse, neglect, acts of war, improper maintenance, or use under abnormal conditions;
e) There is damage caused by accidental drops, spills, fire, or power surges.
f) There is damage from improper installation, improper connection, or use of parts and/or components not manufactured or sold by T-POWER;
g) There is damage from use outside of the operation or storage parameters or environment detailed in the User's Manual or reasonably acceptable for similar product usage models deemed industry standard best practices;
h) There is damage to or loss of any program, data or removable storage media, or if there are costs from recovering any program or data;

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