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Tilly’s is a lifestyle brand with deep roots in the action sports world, an industry where surfing, skateboarding, motocross, music, art, fashion and culture live together under one rad roof. Tilly’s is an inspirational experience shared by generations

Since 1982, Tilly’s has been the premiere destination for fashion-savvy, lifestyle aficionados around the globe. Inspired by surfing, skateboarding, motocross, music, art, fashion and individuality, Tilly’s thrives on creating a unique and inspi...

Tilly’s is a lifestyle brand with deep roots in the action sports world, an industry where surfing, skateboarding, motocross, music, art, fashion and culture live together under one rad roof. Tilly’s is an inspirational experience shared by generations

Since 1982, Tilly’s has been the premiere destination for fashion-savvy, lifestyle aficionados around the globe. Inspired by surfing, skateboarding, motocross, music, art, fashion and individuality, Tilly’s thrives on creating a unique and inspiring experience for our generation.

We proudly stock brands like Volcom, Hurley, Quiksilver, Roxy, Neff, Levi's, Dickies, Fox Racing, Element, Metal Mulisha, O'Neill, RVCA, Etnies, LRG, Fatal & more!

For questions about a charge that's been made to your credit card, please contact Amazon.com. For questions about how to place an order, please visit Amazon.com's Help department.
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Have a question for Tilly's?
Customer Service Phone: 866-484-5597
30 days90 days12 monthsLifetime
Positive 91% 89% 89% 93%
Neutral 2% 2% 3% 3%
Negative 7% 8% 8% 4%
Count1546192,80654,527

RETURN POLICY
Q: What is Tilly's Return Policy?
A: Tilly’s accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase. All sale merchandise is exchangeable only. All sale merchandise is final sale during red tag promotional clearance events. All sales are final on undergarments, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, CDs, blind box merchandise, Contour, GoPro and Beats by Dre merchandise. Partial returns of multiple item promotions forfeit all promotional pricing. Even exchanges of the same promotional item are allowed.

Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - shoeboxes used as shipping boxes will not be accepted.

RETURNS TO A STORE, BY MAIL, & EXPRESS EXCHANGES
Q: How can I return or exchange merchandise ordered from Tilly’s?
A. We'll happily accept the return or exchange of unworn, unwashed or defective items. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:
 
1. Return To A Tilly's Store
Returning has never been easier. Simply bring the item(s), along with your original receipt, photo ID, and the credit card you used when you placed your order, to any Tilly's retail store.

 
2. Express Exchange
Need it in a hurry? Simply call this toll-free number: 866.4TILLYS (866.484.5597), and order your replacement merchandise. In-stock merchandise will be shipped within approximately 24-48 hours at no extra charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for returned merchandise as soon as we receive it.
 
3. Return Or Exchange By Mail

Complete the Return/Exchange Form included in your original shipment, and enclose it with the item(s) in its original packaging (when possible). When exchanging items, be sure to indicate the replacement item, including the style number, color, and size.

SmartPost Return Label:
Attach the prepaid, pre-addressed label to your package. No Payment is necessary when you mail your package. The amount of $7 will be deducted from your refund/exchange. Place your return package in your mailbox, USPS blue collection box , give it to your postal carrier or drop off at any post office, or request free carrier pick up at USPS.  You can track your package at Fedex using the tracking number at the bottom of your shipping receipt.

If you don't have a SmartPost Return label, please send your pre-paid, insured package to:

Tilly's
E-Commerce Returns
10 Whatney
Irvine, CA 92618

Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.

Refunds and exchanges are processed when item(s) are received. Tilly's will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.

GIFT RETURNS
Q: How do I return an item I received as a gift?
A: To return an item you received as a gift, simply call this toll-free number: 866.4TILLYS (866.484.5597). Gift  items with a receipt can be exchanged or returned for a Tilly's Store Credit .

Contact this seller Phone:866-484-5597


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Tilly's Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

SHIPPING OPTIONS
Q: What shipping options are available?
A: Orders from Tilly's are shipped via FedEx.

NOTE: P.O. Box, A.P.O., and F.P.O. addresses are automatically shipped via FedEx SmartPost. No Saturday or Sunday deliveries on orders shipped via FedEx.  Expedited orders shipping to Alaska, Hawaii and rural domestic addresses may require an additional business day to arrive.

*Orders shipped via FedEx SmartPost will arrive via US Postal Service.

SHIPPING TIME ESTIMATES
Q: When is my order shipped?
A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. PST) are typically processed and shipped within 24-48 hours. Once an order has processed, delivery time depends on the chosen shipping method. No Saturday or Sunday deliveries on orders shipped via FedEx.

Delivery days can vary based on location.
*APO/FPO Orders may take 4-6 weeks.
**Expedited orders shipping to Alaska, Hawaii and rural domestic addresses may require an additional business day to arrive. No Saturday or Sunday deliveries on orders shipped via FedEx 2Day and Overnight.


SHIPPING TO P.O. BOXES
Q: Can I ship an order to a P.O. box?
A: Yes. Orders shipped to P.O., A.P.O., or F.P.O., boxes within the United States are automatically shipped via USPS Ground.

SHIPPING TO ALASKA AND HAWAII
Q: Can I ship an order to Alaska or Hawaii?
A: Yes.  Orders to Alaska and Hawaii are shipped via Fedex SmartPost (unless the Overnight or 2Day option is chosen), and may take 7-14 days for ground delivery. 
 
SHIPPING TO FOREIGN ADDRESSES
Q: Can I ship an order to a foreign country?
A: At this time, Tilly's can only ship orders to addresses located within the 50 United States.

Privacy and Security

Privacy Policy

At Tilly's, our relationship with our customers is very important to us. That is why we make every attempt to ensure your privacy and security. We collect customer specific information in an effort to communicate details about our products, services, contests, and promotions. You should be assured that Tillys.com will never disclose your identity or personal information to any third party.
For Concerned Parents
If you have concerns about Tillys.com or our services and wish to find out if your child is a member of our mailing list or wish to cancel your child's membership, please contact us immediately. Tillys.com is intended for use by individuals who are at least 13 years old. Our site will not knowingly accept personal information from anyone under 13. If you believe that your child under 13 has been contacted by us or has gained access to our site without your permission, please contact Tilly's at our contact information below.
Special Offers
We will occasionally send members of our mailing list information and valuable offers by e-mail. Subscription to our list is completely voluntary, and you may choose to unsubscribe at any time. To unsubscribe, please click on the appropriate link at the bottom of the received e-mail. To subscribe, simply fill out our mailing list form.
Contests
All contests and drawings conducted on any Tilly's site or location are conducted in accordance with both federal and state laws. Information collected during any contest is merely to assist us in identifying and contacting winners. Contest entrants will automatically be included in our mailing list and can unsubscribe at any time.
Information We Gather
When a customer places an order over our web site, we will ask for your payment method preference, credit card account number and expiration date (if applicable), name as it appears on your credit card, "bill to" address, daytime phone number, and e-mail address. You will have the option of saving this information for future purchases. Some of this information may be stored in the form of a "cookie" in your computer. Cookies are text files that are stored on your computer. Your browser should give you the option to refuse cookies. The Tillys.com site requires that you have cookies enabled on your browser security settings.
We may use your IP (Internet Protocol) address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
We may also use your contact information to e-mail you newsletters that inform you of new products and special features at Tillys.com. We may also offer you special promotions from our site or our sponsors. If you prefer not to receive such communications, you may contact us at our contact information below.
Contact Us
If you have any questions you can contact us:
Tillys.com
10 Whatney
Irvine, CA 92618
1.866.4Tillys


Tax Information

SALES TAX
Q: Will I have to pay sales tax on my order?
Tilly's is required by law to charge sales tax on orders shipped to Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. There is no sales tax on orders shipped to other states.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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