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Motorcycle Superstore

We're a team of motorcycle riders committed to providing you, our valued customer, quality products, exceptional service and the best shopping experience. From humble beginnings in Grants Pass, Oregon in 1998, Motorcycle Superstore has since grown into the premier motorcycle apparel, parts and accessories retailer in the United States.

Have a question for Motorcycle Superstore?
Customer Service Phone: 1-386-603-7053
30 days90 days12 monthsLifetime
Positive 98% 94% 96% 95%
Neutral 2% 5% 2% 2%
Negative 0% 2% 3% 3%
Count5212597737,126

Wrong size, wrong color – No Problem!

Return new/unused items to Motorcycle Superstore within 60 days of receipt and receive a refund for the item price paid. Shipping fees or any cost associated with international shipping, duties, taxes or brokerage fees are non-refundable.

Items which have been used or installed on your bike will not be accepted for refund.

Returns must include all tags, packaging and be shipped in a sturdy shipping box; Do Not use the manufacturer box as the shipping box. Items received which do not meet these criteria will not be accepted and will be sent back to you.

To report a Product Defect, Warranty Claim or if the wrong item was received please contact Customer Support.

Phone: 1-386-603-7053

Return using your own shipping method

  1. Review above criteria to ensure the item is returnable. If yes, return to
    Motorcycle Superstore
    Attn: Returns
    501 Industry Rd. Suite 400
    Louisville, KY 40208
  2. Keep a copy of your tracking number. We are not responsible for lost packages.
  3. A refund back to the original payment method used will be issued upon receipt by Motorcycle Superstore.

Contact this seller Phone:1-386-603-7053


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Motorcycle Superstore Shipping Rates

Shipping Charges Within the Continental United States (48 States)

Order Total Standard Ground Expedited 2-Day
Under $25 $7.99 $17.99 $20.99
$25 or Over FREE $17.99 $20.99
    Tires Shipping:
  • There are no extra Tire Handling Fees via standard shipping.
  • Motorcycle Superstore does not ship tires to Alaska, Hawaii, APO/FPO, Canada or Puerto Rico.
  • Motorcycle Superstore ships tires from multiple centers across the US. In some cases a front and rear set of tires may arrive seperately.
    Oils and Chemicals Shipping:
  • Items marked as an oil or chemical will be restricted from expedited air shipping methods
  • Ground shipping will be the only shipping option available during checkout if such an item is in a customers shopping cart.

Additional Shipping Services:

This charge does not include fees associated with duties, taxes or brokerage fees. All additional fees are the responsibility of the customer.

Destination Flat Rate Shipping Carrier
Alaska / Hawaii $9.99 UPS Ground
APO / FPO $9.99 USPS Priority Mail
US Territories $39.99 UPS World Wide Saver

All prices shown in USD

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

  • Free Ground Shipping offer can expire at any time without notice.
  • Free Ground Shipping offer is limited to the continental 48 US states only.
  • Product, excluding shipping, applicable taxes, tire and oversize fees, must total $25.00 or more to receive promotional shipping offer.
  • Oversize fees are not waived by the promotional shipping offer.
  • Orders shipping to Alaska, Hawaii, APO / FPO, Puerto Rico will be subject to standard shipping rates.
  • Amazon sometimes holds orders for credit check which may slow shipping.
  • Orders for in-stock merchandise recieved before 3:00 pm Central Time usually ship the same business day.
  • Delivery times may vary. Orders are processed and delivered during the business week (Monday - Friday) only and do not guarantee delivery by a specific date or time.
  • Motorcycle Superstore ships from multiple fulfillment centers. This may cause your order to arrive in separate packages.
  • Motorcycle Superstore does not offer weekend or holiday delivery options.

Privacy and Security

Privacy Policy

INFORMATION COLLECTION AND USE
Motorcycle Superstore, Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
 
ORDER
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
 
COOKIES
A Cookie is a piece of information that a Web site transfers to an individual's hard drive for record keeping purposes. Cookies make Web-surfing easier for you by saving your passwords, purchases, and preferences while you're at our site. The use of cookies is an Industry standard, and you'll find cookies at most major websites.
 
LOG FILES
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
 
SHARING
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.
 
These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
 
LINKS
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

SECURITY POLICY
The importance of security for all personally identifiable information associated with our Guests is of utmost concern. We exercise great care in providing secure transmission of your information from your PC to our servers, utilizing encryption software. Only those employees who need access to your information in order to do their jobs are allowed access, each having signed compressive nondisclosure agreements, which provides explicit legal confidentiality protections. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
 
If you have any questions about the security at our website, you can send an email to Motorcycle Superstore.
  
SITE & SERVICE UPDATES
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
  
YOUR ACCEPTANCE OF THESE TERMS
By using this site, you signify your assent to the Motorcycle Superstore Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the Motorcycle Superstore website following the posting of changes to these terms will mean you accept those changes.


Tax Information

Motorcycle Superstore has contact centers and fulfillment centers throughout the United States in order to better serve our customers. Orders shipping to Florida, California, Kentucky, Texas or Pennsylvania will be charged the appropriate sales tax in accordance with state law. 

Motorcycle Superstore is not obligated to collect sales tax in the state of Colorado. However, Colorado state law mandates that we notify Colorado customers that their purchases may still be subject to Colorado sales tax. Colorado customers will receive a sales tax notification e-mail at time of order shipment.

For questions about a charge that has been made to your credit card or questions about how to place an order, please search Amazon.com Help.

Q) My item showed in stock online but now it is out of stock.
A) Our system works on a first come, first served basis. The most common reason for something being out of stock after showing in stock is an order for the same item was placed and fulfilled before your order was received. Your order will be filled as quickly as possible.

 

Q) Why does the arrival time for my backordered item continue to change?
A) Unfortunately the backorder dates are provided to us by the manufacturer of the product. When these dates change it is due to delays from the manufacturer to us. You always have the option to select a different product for quicker delivery.

 

Q) Can you ship to Canada, Puerto Rico and APO/FPO addresses?
A)  Yes. U.S. Protectorates and Canadian orders ship via international economy. Shipments to overseas military personnel (APO/FPO) ship via the United States Postal Service.

 

Q) Do you ship internationally?
A) Motorcycle Superstore currently ships only to the United States, U.S. Protectorates, Canada and APO/FPO addresses.

 

Q) If I do not see something on your store, can you special order it?
A)  This usually depends on the item itself, please contact Motorcycle Superstore customer service. A representative will be able to give you information about your specific product.

 

Q) Do you drop ship straight from the manufacturer?
A) No, all items that are not directly in-stock must be received at our warehouse before we can ship to you.

 

Q) Do you sell or distribute any of my information; email, phone number, etc?
A) No, Motorcycle Superstore does not distribute any information that you provide. We will only use your information in relation to shipping your order to you. For more information, see our Privacy Policy

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap

Motorcycle Superstore does not currently offer gift wrapping services through Amazon.

Gift Message

Motorcycle Superstore does not currently offer gift messaging services through Amazon.

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