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Brookstone is a nationwide specialty retailer offering an assortment of consumer products that are functional in purpose, distinctive in quality and design, and not widely available from other retailers. Brookstone first introduced itself to the world in a small classified ad selling "hard-to-find tools" in Popular Mechanics Magazine. The year was 1965.

From the beginning, quality of product, quality of service, and quality of people have been a hallmark of Brookstone. The first catalog consiste...

Brookstone is a nationwide specialty retailer offering an assortment of consumer products that are functional in purpose, distinctive in quality and design, and not widely available from other retailers. Brookstone first introduced itself to the world in a small classified ad selling "hard-to-find tools" in Popular Mechanics Magazine. The year was 1965.

From the beginning, quality of product, quality of service, and quality of people have been a hallmark of Brookstone. The first catalog consisted of 24 black-and-white pages, with detailed, no-nonsense information on features, capabilities, measurements, materials, and anything that would help the customer with his or her buying decision.

As Brookstone's catalog success grew, its operations expanded. In 1973, Brookstone opened its first retail store in Peterborough, New Hampshire, where an unsolicited walk-in trade quickly developed. Today, Brookstone's headquarters are located in Nashua, New Hampshire, and our distribution center and Customer Service department (mail and telephone orders) are located in Mexico, Missouri. There are over 275 retail stores in the USA, with more planned coast to coast. With the acquisition of the Gardeners Eden Catalog from Williams Sonoma in 1999 and our presence on the Internet, we continue to build our success as direct marketers. Our annual sales are over $350 million.

From the start, Brookstone wanted to create a fun, interactive shopping experience. At our stores, customers are encouraged to try products out for true, hands-on shopping. Every visit to Brookstone is an opportunity to discover new and ingenious items of superior quality--all in a friendly environment of customer service and integrity that simply can't be found anywhere else. The consistently unique line of products, the fun interactive shopping environment, and the detailed catalogs are the reason more and more people seek out Brookstone each year.

What makes it all happen at Brookstone are the hundreds of associates (our employees) who apply their skills and energies toward consistently improving the way we serve our customer. This is our history, and it is our future.

For questions regarding products, order delivery, or returns, please contact Brookstone:

For questions about a charge that's been made to your credit card, please contact Amazon.com.

For questions about how to place an order, please visit Amazon.com's Help department.

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Have a question for Brookstone?
Customer Service Phone: 1-800-846-3000
30 days90 days12 monthsLifetime
Positive 88% 90% 89% 89%
Neutral 2% 2% 3% 3%
Negative 9% 8% 8% 7%
Count4471,6377,66555,594

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Brookstone Shipping Rates

Order by December 20th at 1 PM ET for Christmas Delivery on most items. 

Listed below are shipping details for Brookstone, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping Rates for all products (excluding Books, Music, Video and DVD)
All Regions
Continental US
Continental US Street · Standard · (3 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to $98.99 $5.00
$99.00 to Up $0.00

* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


*  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
    Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

The majority of our orders are shipped via UPS. Most in-stock items should arrive on your doorstep 5-7 business days after receipt of your order.

Note: While most items are shipped from our warehouse, certain items are delivered directly from the manufacturer. Heavy or oversized items are delivered to your home by local carriers. These deliveries require 7-21 days for delivery. You will be contacted once your order arrives in your local area to set up a delivery time.

Shipping fees for oversized items may include an additional handling charge.

Privacy and Security

Privacy Policy

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so, with the following exception.

We may also share names, addresses, or e-mail addresses with other contractors that Brookstone may hire to assist us in making improvements to the site and the compiling of the Brookstone mailing list. Brookstone requires that such companies keep all such information confidential and use it solely for the purpose of making improvements to the site.


Tax Information

The taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to AL, AZ, CA, CO*, CT*, DC, FL*, GA*, HI*, ID, IL, IN*, KS*, KY, LA, MA*, MD, ME, MI*, MN, MO*, MS, NC*, NJ, NM*, NV*, NY*, OH, OK, PA*, RI*, SC*, TN*, TX*, UT*, VA, and WA* will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

* These states require that sales tax is collected on shipping and handling charges, in addition to the merchandise total. To make shopping easier, we open seasonal stores in states not listed here where we are required by law to collect sales tax.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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