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QUALITY + CRAFTSMANSHIP

UGG Australia uses only the finest, most luxurious Twinface sheepskin in the world. Only Grade-A, Twinface sheepskin which is luxuriously soft, dense and malleable need apply. We put each sheepskin through an extensive process to ensure it will provide the signature UGG experience. Both sides of the Twinface are thoroughly examined as each pair of boots requires a large swath of material and even the slightest blemish will be cause for exclusion. We look for uniformity...

QUALITY + CRAFTSMANSHIP

UGG Australia uses only the finest, most luxurious Twinface sheepskin in the world. Only Grade-A, Twinface sheepskin which is luxuriously soft, dense and malleable need apply. We put each sheepskin through an extensive process to ensure it will provide the signature UGG experience. Both sides of the Twinface are thoroughly examined as each pair of boots requires a large swath of material and even the slightest blemish will be cause for exclusion. We look for uniformity and a flawless, fine-grained texture with no visible defects. On the wool side there has to be an even "stand up" thickness across the entire piece. At six different points in our process we select, re-select and select again against these criteria ensuring only the highest quality sheepskin make it through. The final product is a finished piece of sheepskin worthy of the UGG Australia name.

Bringing out the best in shearling isn't something that just anyone can do. For over 30 years, UGG has worked with, tested, improved and pushed the limits of this amazing material, and through this, has done more with it than any other designer. Our design team believes in the durability, comfort and style inherent in every piece of sheepskin. Designing and crafting footwear in sheepskin takes a patience and creativity unknown to working with other materials but the results are a distinct style that suits both a casual weekend as well as the runways.

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Have a question for Official UGG Australia?
Customer Service Phone: 1-888-432-8530
30 days90 days12 monthsLifetime
Positive - 100% 91% 93%
Neutral - 0% 3% 3%
Negative - 0% 6% 5%
Count021,7856,666

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Official UGG Australia Shipping Rates


Listed below are shipping details for Official UGG Australia, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping Rates for all products (excluding Books, Music, Video and DVD)
All Regions
Continental US
Alaska and Hawaii
APO/FPO
Continental US Street · Standard · (3 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $0.00
Continental US Street · Two-Day · (2 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $15.00
Alaska and Hawaii Street · Standard · (3 - 7 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $10.00
APO/FPO Street · Standard · (18 - 32 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $10.00

* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


*  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
    Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Unless noted otherwise in the ordering pipeline, Official UGG Australia ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Date of Last Revision: May 16, 2011

We are Deckers Consumer Direct Corporation (referred to as “we,” “us,” “our,” or “Deckers” below), a company with corporate offices located in Flagstaff, AZ. We represent the UGG® Australia, Teva®, Simple® Shoes, Ahnu® and Tsubo® brands for ecommerce. Our business changes constantly, so you should check this website frequently for changes or updates.

Your use of this website is subject to these Terms and Conditions of Use and our Privacy Policy. We may modify these Terms and Conditions of Use from time to time, so please check back often. If you do not agree to these Terms and Conditions of Use or any revision, you must immediately stop using this website.

We reserve the right to withdraw or amend this website without notice. We will not be liable if, for any reason, this website is unavailable at any time, or for any period of time. From time to time, we may restrict access to some parts of or the entire website. We reserve the right to suspend, restrict, or terminate your access to this website at any time without notice.

Copyright and Trademarks

All text, graphics, logos, button icons, images, audio clips, videos, software, downloads, and any other content present on this website is the property of Deckers or our affiliated entities and is subject to United States and international copyright laws. Copyrights, trademarks or trade dress of Deckers and our affiliates may not be used without our written permission. Such items include our name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of Deckers products, services, and programs, and those of our affiliates. Your use of the material found on this website is limited to the electronic copying and printing of site pages for personal, non-commercial reasons (e.g., printing an order confirmation page or other purposes related to ordering or shopping for merchandise). Without the explicit written permission of Deckers, any other use of content found on this website (including linking and framing) is strictly prohibited.

Posting Comments/Blogs on our Website

Deckers may provide blogs as a way for you to find out about what is going on with our products and to share comments with us and with other users. We do not pre-screen comments before they go up and therefore are not responsible for their content; however, we will edit or remove material when we feel it is necessary to do so and have been given notice of unsuitable or unlawful content. Posting a comment is simple: no registration with the website is required – just enter your name and a valid email address. Though we encourage you to make use of our blog feature, we do not necessarily endorse content posted by users. We want to make the blog as much yours as possible, but there are some guidelines we ask that you consider when posting a comment.

What to avoid:

  • Language that could be perceived as offensive, libelous, defamatory, indecent, harmful, harassing, infringing, intimidating, threatening, hateful, abusive, vulgar, obscene, pornographic, profane, sexually explicit, or sexually/racially/culturally/ethnically offensive
  • Personally identifiable information, such as an email address, IM screen name, or phone number
  • Advertising or commercial content that solicits products or services
  • Junk mail, chain letters, and spam
  • Impersonating information (be yourself)
  • Viruses
  • Content intended to obtain passwords or account/private information from other users

Restrictions

By using this website, you agree that you cannot:

  • Use the website in any way that may lead to the encouragement, procurement, or carrying out of any criminal activity, or to promote any business, products, or services;
  • Use foul, threatening, or offensive language including, without limitation, defamatory, libellous, racist, sexist, ageist, homophobic, or sexually explicit language;
  • Distribute illegal, copyright infringing, advertising, indecent, or offensive material, or transfer files that contain viruses, Trojans, or other harmful programs; or
  • Use the website for any purpose other than your personal use.

Errors and Inaccuracies

Though it is our priority to provide you with complete, current, and accurate information, our website may contain content that is subject to human and/or technological errors (e.g., typographical errors, inaccuracies, omissions, etc.). This content may include information related to pricing and availability, as well as material that is incomplete or outdated. Deckers reserves the right to correct such information, even after an order has been placed. We may change or update information without prior notice at any time. Consequently, we apologize for any inconvenience that such errors may produce.

Website Access and Contents

Access to this website and its contents may be suspended temporarily and without notice in the case of system failure, necessary maintenance or repair, or for reasons beyond our control. We have made every effort to display the products featured as accurately as possible. However, the colors we use, as well as the display and color capabilities of your particular computer monitor, may greatly affect the colors you actually see on the screen. Deckers cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any color, texture, or detail of merchandise will be accurate/the same as the actual product.

No Confidentiality

We do not wish to receive any confidential or proprietary information through this website other than the information required from you to place an order. By submitting other information to us, you grant us license to use it in any way, without compensation. We will not use your name other than in the course of providing services to you unless required to do so by law, or unless you have provided us with your permission to do so.

Children

Deckers does not sell products for purchase by children; we sell children’s products for purchase by adults. If you are under 18, then please consult your parent or guardian before proceeding to use the website since they will need to place the order on your behalf.

Privacy Policy

Please see our Privacy Policy which contains important information about the use of your personal data and other information regarding your privacy.

eCommerce Returns Policy and Procedures

Please see our eCommerce Returns Policy and Procedures which contains important information about the return of products purchased on this website.

Indemnification

You agree to indemnify, defend, and hold harmless Deckers, its officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, attorneys' fees, arising from or relating in any way to your use of Content, your use of the website, your conduct in connection with the Website or with other website users, or any violation of these Terms of Use, any law or the rights of any third party.

Disclaimer of Liability

Deckers makes no representations or warranties of any kind, whether expressed or implied, with respect to this website, its content, or the information available on or through it—they are provided “as is” with all faults. Except as otherwise provided under applicable laws, Deckers and our affiliates, directors, officers, employees, agents, contractors, successors, and assigns of each, will not be liable for any damages arising out of or related to the use of this website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, along with damages for profits, business interruption, or the loss of data or information, regardless of whether we are notified of the potential for such damages in advance.

No Waiver/Severability

Failure of Deckers to take any action if you breach these Terms and Conditions of Use shall not be construed as a continuing waiver or relinquishment of such right to take action. Deckers will still be entitled to use our rights and remedies in any situation where you breach these Terms and Conditions of Use. If any part of these Terms and Conditions of Use is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

Applicable Law

If you choose to visit our website, you agree that the laws of the state of Arizona will govern the conditions of use and any disputes that may arise between you and Deckers or its affiliates.

Disputes

We will do our best to resolve any disputes over these Terms and Conditions of Use. If necessary, any disputes relating in any way to your visit of our website or to the products purchased on it, including but not limited to any disputes related to privacy, shall be submitted to confidential arbitration in the state of Arizona. Any arbitration under these Terms and Conditions of Use or other Deckers’ policies, shall be conducted in the prevailing rules of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, not arbitration with respect to the website or to products purchase here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

How to Contact Us UGG® Australia – Customer Service 123 N. Leroux Flagstaff, AZ 86001 1-888-432-8530


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Official UGG Australia through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Official UGG Australia may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Official UGG Australia through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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