Industrial Deals Beauty Best Books of the Year So Far STEM nav_sap_plcc_ascpsc Starting at $39.99 Grocery Handmade Wedding Rustic Decor Home Gift Guide Off to College Home Gift Guide Book House Cleaning _baw _baw _baw  Introducing Echo Show Limited-time offer: All-New Fire 7 Kids Edition, starting at $79.99 Kindle Oasis GNO Water Sports STEMClubToys17_gno
LuggageGuru is owned and operated by Metis WorldWide Inc., a woman owned and operated business - LuggageGuru has been known for its expertise, professionalism, and excellent customer service for 40 years.

Customer Service
Complete satisfaction is the goal of LuggageGuru.com when it comes to your luggage purchases. Don't be afraid to pick up the phone and call us (toll free) at 1(855)-381-8888. We are eager to help you and we welcome the opportunity to impress you with our industry expertise. O...
LuggageGuru is owned and operated by Metis WorldWide Inc., a woman owned and operated business - LuggageGuru has been known for its expertise, professionalism, and excellent customer service for 40 years.

Customer Service
Complete satisfaction is the goal of LuggageGuru.com when it comes to your luggage purchases. Don't be afraid to pick up the phone and call us (toll free) at 1(855)-381-8888. We are eager to help you and we welcome the opportunity to impress you with our industry expertise. Our customer service hours are Mon-Fri 9:00 AM - 6:00 PM Eastern Standard Time.

Selection
LuggageGuru carries all the top brands of luggage and business cases with a vast assortment of colors, sizes and styles. Our site has a large and diverse selection of luggage goods on the Internet today, and we are adding new products daily.


Read more Read less
Have a question for LuggageGuru?
Customer Service Phone: 469-554-9373
30 days90 days12 monthsLifetime
Positive - - - 95%
Neutral - - - 2%
Negative - - - 3%
Count0005,612
If for any reason you are unhappy with your purchase from LuggageGuru, we offer a no-hassle 30 day money back guarantee. Simply contact us to receive a return authorization number. For the holiday season we extent the refund period for purchases made between November 1st through Christmas to February 1st.

RULES FOR RETURNS: As long as a product is unused and returned in the original carton, LuggageGuru will refund the purchase - no questions asked. Hang tags and accessories should not be removed and monogrammed items are not refundable. The returned item(s) will be refunded in full to the credit card account number of the original purchaser. LuggageGuru will not credit any account number other than that of the account of the original purchaser. Shipping charges are not refundable. LuggageGuru will refuse all returns attempted without a return authorization number.

RETURN AUTHORIZATION FOR REFUND OR  EXCHANGE: In order to process your return / exchange you must contact us via  phone at 1(855)381-8888 with the following information:

Order #
Name
Item model # or description of item(s)
Item model # you would like in exchange
Reason for return

Once you have received your return authorization (RA#) number clearly write the number down next to the shipping label only once, and return the carton postage paid and insured for its full value to LuggageGuru at the address listed below. LuggageGuru will refuse all deliveries attempted without authorized RA#s.

RA#________________
Metis WorldWide Inc., / LuggageGuru
6353 Headley Rd
Gahanna Ohio  43230

Once we have received the returned item we will process your refund or exchange between 2-4 business days. Allow an additional week for refunds to show up on your credit card statement. We furnish associated receipts promptly.

AIRLINE DAMAGE AND OTHER DAMAGE DUE TO MISHANDLING: The LuggageGuru strongly recommends you examine your luggage carefully upon arrival, before leaving the airport. Damage due to mishandling is not covered by your manufacturers warranty. You must file a claim with the airline before leaving the airport.


Contact this seller Phone:469-554-9373


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


LuggageGuru Shipping Rates















Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Free Shipping and Standard Shipping (within the Continental United States)

LuggageGuru offers FREE ground delivery by United Parcel Service and USPS (Priority Mail) within the Continental United States on all orders of $100 and up.  Most items on our site are in stock and available for immediate shipping within 48 hours.

Standard Shipping Rates
0 - $49.99     $5.90
$50 - $74.99     $7.90
$75 - $99.99     $9.50
$100 and up     Free

Expedited Shipping (within the Continental United States)

LuggageGuru offers an expedited shipping option of 2nd day delivery by UPS at an additional fee. The expedited delivery charges are based on your order subtotal. An additional $25 will be charged for each oversized item (24 inch suitcase and larger).

Expedited Shipping Rates
0 - $49.99     $15.95
$50 - $74.99     $17.95
$75 - $99.99     $19.95
$100 - $124.99     $24.95
$125 - $199.99     $29.95
$200 - $349.99     $34.95
$350 - $499.99     $44.95
$500 - up     $49.95

Next Day Delivery (within the Continental United States)

For next day delivery rates please contact us at 1(855)381-8888. For this service, orders must be placed by 1:30 PM EST.

Alaska/Hawaii/Puerto Rico/APO FPO Shipping

LuggageGuru offers Priority Mail delivery by USPS for Alaska, Hawaii, Puerto Rico and APO/FPO. Most items on our site are in stock and available for immediate shipping within 24 hours.

Standard Shipping Rates
0 - $49.99     $7.90
$50 - $74.99     $9.50
$75 - $99.99     $11.50
100 and up     $14.95

For expedited delivery rates please call us at 1(855)-381-8888.

Free Shipping and Standard Shipping to Canada

Taxes and Duty are usually about 10% of the value of the order, but this may vary. These fees must be paid upon receipt of your order. Refusal of orders will incur a $30 refusal fee to cover the shipping & handling expenses. This fee will be deducted from your refund once we receive the return.

LuggageGuru offers FREE ground delivery by United Parcel Service and USPS (Priority Mail) to Canada on all orders of $200 and up* ( *See Tumi exclusion below). Most items on our site are in stock and available for immediate shipping within 24 hours.

Standard Shipping Rates
0 - $49.99     $9.90
$50 - $74.99     $12.90
$75 - $99.99     $15.90
$100 - $199.99     $19.90
$200 and up     Free

Expedited Shipping to Canada

LuggageGuru offers an expedited shipping option of 2nd day delivery by UPS at an additional fee. All parcels must pass through customs, which can result in delay up to 24 hours. We cannot guarantee the delivery of your order within two days. For 2nd day delivery rates, please contact us at 1(855)-381-8888). Customer Service Hours: Mon-Fri 9:00 AM - 6:00 PM Eastern Standard Time.

Privacy and Security

Privacy Policy

LuggageGuru, solely owned by Metis WorldWide Inc., and is committed to protecting your privacy. We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting our websites you are accepting Metis WorldWide Inc.'s practices described in this Privacy Notice. The information you enter on our site is held in confidence between you and us and is used to process your order and to improve your shopping experience. Metis WorldWide Inc., does NOT sell, trade, or rent your personal information to others. This privacy statement discloses how the information you provide is used and protected.

Information Collected
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you sign up for our free newsletter or other information services, we need only an e-mail address, which we use to send the information you requested.

Use of Information Collected
We monitor customer traffic patterns and site usage to help us develop the design and optimize layout of the store. We personalize your shopping experience by using your purchases to shape our recommendations about products that might be of interest to you. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable. If you would rather not receive this information we provide easy options to not receive it. If you already subscribe to our e-mails, each email contains a link to opt-out of future mailings.

Contact Us
When you contact us through our Contact Us page, including the Instant Comment feature, we only use any information given to reply to your request or comment. Rest assured, we do not use this information to send you unsolicited e-mail.

Protection and Security of Customer Information
When you place an order at LuggageGuru, your personal information is safe. That's because we've taken steps to ensure a secure and superior shopping environment. We use state-of-the-art secure socket layer (SSL) encryption technology that protects the transmission and storage of your information.


Tax Information

Any purchases shipped within Ohio and Texas will be charged applicable sales rates. Purchases shipped to states outside these will not be charged sales tax.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap

We do not offer gift wrapping services at this time.

Gift Message

We will send a gift message on the packing slip with the package.  Just enter your message in the check out procedure and we'll make sure your message is included.


Leave seller feedbackTell us what you think about this page