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We provide the latest and greatest in fashion footwear for the entire family at unbeatable prices!  Quality fashion footwear at a fraction of the costs!  Check back often for updates on fashion footwear as we add new products on a daily basis!  Happy Shopping!

Have a question for Zenzo Shoes?
Customer Service Phone: 214-217-0396
30 days90 days12 monthsLifetime
Positive 89% 94% 97% 92%
Neutral 6% 2% 1% 4%
Negative 5% 4% 2% 4%
Count842801,0796,669

Contact this seller Phone:214-217-0396


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Zenzo Shoes Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline, Zenzo Shoes ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Zenzo Shoes' Privacy Policy
Our Privacy Policy

Zenzo Shoes offers customer-friendly policies designed to afford you a most secure and safe shopping experience. We do not sell address or report items sold to any other company.
All transactions are confidential and etc.

Privacy Policy

Your privacy is important to us. To best serve your shopping needs, we endeavor to provide products, services, and offers of value to you. We are able to present meaningful offers to you through the information we collect from our interactions with you, from other customers, and from other parties. Zenzo Shoes has procedures in place to ensure that your personal information is handled in a safe, secure, and responsible manner.

Does Zenzo Shoes Send Unsolicited Promotional E-Mails?

No. Zenzo Shoes only sends marketing e-mail offers to customers who have requested them. To remove your name from any e-mail offer list contact our Customer Service Center. Registered web site users who have purchased from our web site will receive standard order status communications, such as order confirmation, shipping dates, etc. via e-mail at the registered e-mail account the user has designated.

How Does Zenzo Shoes Safeguard the Information Collected?

Zenzo Shoes protects against unauthorized disclosures by limiting access only to those of our employees who need the information to do their jobs. Zenzo Shoes employees are trained about their responsibility to protect our customers' privacy. We contractually require that the information provided be used only for the specifically authorized purpose and that its confidentiality be maintained.

Is My Online Transaction Secure?

Yes. It is very secure. All payments are made through Amazon checkout, and no payment information is seen by Zenzo Shoes.

You may notice an unbroken key or a closed lock at the bottom of the page when you enter our "check-out" page. This means that your browser has opened a secure connection with our site! You can also check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

PLEASE NOTE THAT NORMAL E-MAIL (SUCH AS USING CONTACT US OR YOUR HOME E-MAIL) IS NOT ENCRYPTED AND THUS IS NOT A SECURE MEANS FOR TRANSMITTING CREDIT CARD INFORMATION OR ANY PERSONAL INFORMATION YOU WISH TO KEEP PRIVATE AND SECURE.

RESTRICTIONS ON USE OF MATERIALS


This site contains copyrighted materials, trademarks and other proprietary information, including, but not limited to, text, photos and graphics, the worldwide rights to which are owned by Zenzo Shoes, its related entities, parents and its licensors or licensees. You may not use, copy, publish, upload, post (to a bulletin board or otherwise), transmit, distribute, or modify any contents of this site in any way, except that you may download one copy of such contents on any single computer for your personal, non-commercial use only, provided you do not alter or remove any copyright, trademark, author attribution or other proprietary notices and legends.

See Amazon.com's Privacy Notice


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Zenzo Shoes through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Zenzo Shoes may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Zenzo Shoes through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

FAQ

Q. When will I get my item?
It all depends on your selected shipping method, but please see some guidelines below to take into consideration. As always, don't hesitate to contact customer service directly.
Within the US
- All orders are processed within 12-24 hours, excluding weekends.
- All merchandise ships from the United States.
- All shipping methods come with tracking visibility. All tracking numbers are sent via e-mail within 24-48 hours of payment being received. If you do not receive the tracking number, please contact customer service. Orders completed after 11:30 a.m. CST will ship the next business day (Monday thru Friday).

Q. Do you ship to PO boxes or military APO/FPO addresses?
Yes, we do! Please see guidelines below.
PO Boxes and APO/FPO
- All orders shipping to PO boxes and APO/FPO will automatically be sent USPS.

Q. How can I track my order?
Tracking numbers should be automatically e-mailed to you upon the shipping of your item. If you are not e-mailed your tracking number, please contact customer service.

Q. I want to return/exchange an item, what do I do?
Please review our return policy under Returns & Refunds.

Q. Do I have to pay shipping to return my item?
We do require the customer to pay return shipping unless we sent an incorrect or damaged item. If an incorrect or damaged item is sent, a prepaid label will be sent or return shipping will be refunded.

Q. How can I get assistance?
If your question wasn't answered here, please contact customer service 214-217-0396 and we'd be happy to assist you!

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

RETURN POLICY & INFORMATION

Below are our return instructions:

**PLEASE, make sure you include either your packing slip or invoice with the return, as without it, it may delay the refund process as we may not be able to pull up your order details immediately. 

**Also, please either WRAP or use a BOX to send the shoes back; please do note that we expect the shoes and shoe box to be returned and received back in original condition (New, unworn, with all original packaging, etc. we do understand the box can get a bit beat up in transit, but please do protect it to the best of your ability) Thank You!

Our return address is: 

ZENZO SHOES

1467 PRUDENTIAL DR

DALLAS, TX 75235

UNITED STATES

 

Let us know if you have any additional questions.

EXCHANGE POLICY

EXCHANGE policy:  We request our buyers to go ahead and buy the CORRECT pair of shoes from our listings and go ahead and pay for them as if they were buying a brand new pair - this way, we can ship it out ASAP and you will not have to risk the fact that they may be SOLD OUT by the time we actually receive the shoes back from you.

Once the RETURNED pair is received, you will be FULLY REFUNDED for that pair, meaning you will eventually see only 1 charge from us after all is completed.

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