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(please see below for product return  / exchange policy)

RBD Outlet USA

In business for more than 25 years, we here at RBD Outlet work hard to provide you with the best deals on products from major brands along with excellent customer service.

Contact Us:

We can be contacted through Amazon's "Contact Seller" link.

Phone:  1 (866) 624-5402

Hours of Operation: 

Mon-Fri (Excluding Holidays)

12pm - 6pm EST

Our Guarantee:

  • All of our products are always 100% authentic. New, with tags, and unused in...

(please see below for product return  / exchange policy)

RBD Outlet USA

In business for more than 25 years, we here at RBD Outlet work hard to provide you with the best deals on products from major brands along with excellent customer service.

Contact Us:

We can be contacted through Amazon's "Contact Seller" link.

Phone:  1 (866) 624-5402

Hours of Operation: 

Mon-Fri (Excluding Holidays)

12pm - 6pm EST

Our Guarantee:

  • All of our products are always 100% authentic. New, with tags, and unused in its original box / packaging.

  • We never deal with fakes, variants, knockoffs, or b-grades.

  • Our products are only originals from the major brands.

SHIPPING

Any orders, especially high-ticket items, may be sent with signature required upon delivery in order to ensure a safe delivery to the customer. If you would prefer to have the item shipped without a signature required, please send us a message with this request after placing the order as soon as possible.

OUR RETURN POLICY

  • RBD Outlet USA will gladly exchange or issue a refund of your purchase price (excluding shipping costs) if you are not happy with your purchase within 30 days. We do not charge restocking fees for most returns.
  • The customer is responsible for any return shipping costs for returns due to size, fit, or style (issues other than seller error). 
  • Amazon automatically provides you with a prepaid return label. The cost of the return shipping label will be deducted from the refund as per Amazon policies (except in cases of seller error/defect).
  • Please do not send the item back without requesting a Return Authorization through your Amazon account.
  • The item must be returned in the same brand new, unused condition that you received them, along with all original as well as outer packaging, accessories and purchase receipt. 
  • All return shipping costs must be prepaid; we do not accept any COD's for returns.
  • Any items that have been returned and have obvious signs of use will be returned to the buyer at buyer's expense, or incur a significant restocking fee as per Amazon policies.
  • Any footwear returns sent in only the shoe box without a separate outer cardboard box (i.e. not double boxed), or shoe boxes with packing tape/shipping labels on them will, at our discretion, either be refused and returned to sender, or incur a 25% restocking fee.
  • Any footwear returns received without the shoebox (or in a shoebox other than the original) will either be returned to sender or incur a 25% restocking fee.
  • Any clothing/accessory returns received without the original label(s)/tag(s) will incur a 20% restocking fee
  • Please allow up to 7 business days for the return to processed after it is received at our facility. You will be notified when the refund is issued. Please allow an additional 5-7 business days for the credit to appear back on the original card used for purchase.     
  • Any returns received after 30 days will incur a 20% restocking fee.

ITEMS RETURNED TO SENDER

  • Please make sure that the address provided in the order is fully complete and correct. Any packages returned to sender by the carrier due to address errors, being refused, "recipient moved", "unclaimed", "Attempted Not Known", etc. will incur a 10% restocking fee.

IMPORTANT INFO FOR INTERNATIONAL BUYERS:

  • Import duties, taxes, and charges are NOT included in the item's price or shipping cost, and are therefore the BUYER'S responsibility.

  • Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

  • We will make every effort to ship your item quickly, however all international packages are subject to delay of delivery time, due to US & international customs. The customs will randomly inspect packages upon departure/arrival of packages.

  • International shipments will be sent either through USPS (Post Office), FedEx, or UPS.

EXCHANGES (for items of equal / lesser value only)

- In order to ensure availability and for the quickest delivery of the exchange we recommend purchasing the new size separately, and requesting a regular return for the original item.

- However we do offer an alternative exchange method, where you would only need to pay for the return shipping, and once we receive the item back we can then ship out the new exchange at no addtional charge. If you will prefer this method, please contact us to receive an EXCHANGE AUTHORIZATION.

- Any price differences will be automatically refunded upon shipment of exchange item

- We try to reserve the sizes requested for exchange, however if an exchange size is unavailable when the item is returned, a refund will be issued in accordance with the above return policies.

ORDER CANCELLATIONS 

If you change your mind or decide to cancel the order before it ships out, please request to cancel the order from your Amazon account as soon as possible. Please note that although we try our best to process all order cancellations before shipments are sent out, due to Amazon timeframe requirements and tight carrier shipment schedules, we may not be able to process your request, and so this does not guarantee that the order will be cancelled. If the item is already shipped out, unfortunately in most cases we are not able to cancel at that point. Some carriers may offer a delivery intercept service, and if used to have the item returned back to sender, they may charge us a fee which will then be deducted from your refund once the item is returned.

ORDER CHANGES

We suggest that you review your order carefully for all details (including size, color, and address) before confirming the purchase at checkout. If you would need to change your order once it is placed, we recommend that you contact us as soon as possible. Please note that although we try our best to process all order changes before shipments are sent out, due to Amazon timeframe requirements and tight carrier shipment schedules, we may not be able to process your request. Significant address changes are not permitted by Amazon (however slight corrections such as house number or missing Apartment number can be applied at our discretion). If the address is totally incorrect, we suggest that you submit an order cancellation request as soon as possible.

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Customer Service Phone: 866-624-5402
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Negative 7% 9% 4% 3%
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Contact this seller Phone:866-624-5402


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


RBD Outlet USA Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

IMPORTANT: For All International Orders 

-Import duties, taxes, and charges are NOT included in the item's price or shipping cost, and are therefore the BUYER'S responsibility.

-Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

-We will make every effort to ship your item quickly, however all international packages are subject to delay of delivery time, due to US & international customs. The customs will randomly inspect packages upon departure/arrival of packages.

-International orders will be shipped only through USPS, UPS, or FedEx, at our discretion

Privacy and Security

Privacy Policy

RBD Outlet USA values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from RBD Outlet USA through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from RBD Outlet USA may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from RBD Outlet USA through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Returns & Exchanges

    RBD Outlet USA will gladly exchange or issue a refund of your purchase price (excluding shipping costs) if you are not happy with your purchase within 30 days. We do not charge restocking fees for most returns.
  • The customer is responsible for any return shipping costs for returns due to size, fit, or style (issues other than seller error). 
    **Starting NOVEMBER 1, 2016: If Amazon automatically provides you with a prepaid return label, the cost of the return shipping label will be deducted from the refund as per Amazon policies (except in cases of seller error/defect).

    Please do not send the item back without requesting a Return Authorization through your Amazon account.
  • The item must be returned in the same brand new, unused condition that you received them, along with all original as well as outer packaging, accessories and purchase receipt. 
  • All return shipping costs must be prepaid; we do not accept any COD's for returns.
  • Any items that have been returned and have obvious signs of use will be returned to the buyer at buyer's expense, or incur a significant restocking fee as per Amazon policies.
  • Any footwear returns sent in only the shoe box without a separate outer cardboard box (i.e. not double boxed), or shoe boxes with packing tape/shipping labels on them will, at our discretion, either be refused and returned to sender, or incur a 25% restocking fee.
  • Any footwear returns received without the shoebox (or in a shoebox other than the original) will either be returned to sender or incur a 25% restocking fee.
  • Any clothing/accessory returns received without the original label(s)/tag(s) will incur a 20% restocking fee
  • Please allow up to 5 business days for the return to processed after it is received at our facility. You will be notified when the refund is issued. Please allow an additional 5-7 business days for the credit to appear back on the original card used for purchase.     
  • Any returns received after 30 days will incur a 20% restocking fee

    ITEMS RETURNED TO SENDER

    • Please make sure that the address provided in the order is fully complete and correct. Any packages returned to sender by the carrier due to address errors, being refused, "recipient moved", "unclaimed", "Attempted Not Known", etc. may incur additional restocking fees.


EXCHANGES (for items of equal / lesser value only)

- In order to ensure availability and for the quickest delivery of the exchange we recommend purchasing the new size separately, and requesting a regular return for the original item.

- There will be no restocking fee on your original return if you purchase the exchange item from RBD OUTLET USA. If you purchase a new exchange item, please contact us with the new order number so that your restocking fee on the original return can be waived.

- However we do offer an alternative exchange method, where you would only need to pay for the return shipping, and once we receive the item back we can then ship out the new exchange at no additional charge. If you will prefer this method, please contact us to receive an EXCHANGE AUTHORIZATION.

- Any price differences will be automatically refunded upon shipment of exchange item

- We try to reserve the sizes requested for exchange, however if an exchange size is unavailable when the item is returned, a refund will be issued in accordance with the above return policies.


ORDER CANCELLATIONS 

If you change your mind or decide to cancel the order before it ships out, please request to cancel the order from your Amazon account as soon as possible. Please note that although we try our best to process all order cancellations before shipments are sent out, due to Amazon timeframe requirements and tight carrier shipment schedules, we may not be able to process your request, and so this does not guarantee that the order will be cancelled. If the item is already shipped out, unfortunately in most cases we are not able to cancel at that point. Some carriers may offer a delivery intercept service, and if used to have the item returned back to sender, they will charge us a fee of $18 which will then be deducted from your refund once the item is returned.


ORDER CHANGES

We suggest that you review your order carefully for all details (including size, color, and address) before confirming the purchase at checkout. If you would need to change your order once it is placed, we recommend that you contact us as soon as possible. Please note that although we try our best to process all order changes before shipments are sent out, due to Amazon timeframe requirements and tight carrier shipment schedules, we may not be able to process your request. Significant address changes are not permitted by Amazon (however slight corrections such as house number or missing Apartment number can be applied at our discretion). If the address is totally incorrect, we suggest that you submit an order cancellation request as soon as possible.

Returning Your Order

    RBD Outlet USA will gladly exchange or issue a refund of your purchase price (excluding shipping costs) if you are not happy with your purchase within 30 days. We do not charge restocking fees for most returns.
  • The customer is responsible for any return shipping costs for returns due to size, fit, or style (issues other than seller error). 
    Amazon automatically provides you with a prepaid return label. The cost of the return shipping label will be deducted from the refund as per Amazon policies (except in cases of seller error/defect).

    Please do not send the item back without requesting a Return Authorization through your Amazon account.
  • The item must be returned in the same brand new, unused condition that you received them, along with all original as well as outer packaging, accessories and purchase receipt. 
  • All return shipping costs must be prepaid; we do not accept any COD's for returns.
  • Any items that have been returned and have obvious signs of use will be returned to the buyer at buyer's expense, or incur a significant restocking fee as per Amazon policies.
  • Any footwear returns sent in only the shoe box without a separate outer cardboard box (i.e. not double boxed), or shoe boxes with packing tape/shipping labels on them will, at our discretion, either be refused and returned to sender, or incur a 25% restocking fee.
  • Any footwear returns received without the shoebox (or in a shoebox other than the original) will either be returned to sender or incur a 25% restocking fee.
  • Any clothing/accessory returns received without the original label(s)/tag(s) will incur a 20% restocking fee
  • Please allow up to 5 business days for the return to processed after it is received at our facility. You will be notified when the refund is issued. Please allow an additional 5-7 business days for the credit to appear back on the original card used for purchase.     
  • Any returns received after 30 days will incur a 20% restocking fee

    ITEMS RETURNED TO SENDER

    • Please make sure that the address provided in the order is fully complete and correct. Any packages returned to sender by the carrier due to address errors, being refused, "recipient moved", "unclaimed", "Attempted Not Known", etc. may incur additional restocking fees.


EXCHANGES (for items of equal / lesser value only)

- In order to ensure availability and for the quickest delivery of the exchange we recommend purchasing the new size separately, and requesting a regular return for the original item.

- There will be no restocking fee on your original return if you purchase the exchange item from RBD OUTLET USA. If you purchase a new exchange item, please contact us with the new order number so that your restocking fee on the original return can be waived.

- However we do offer an alternative exchange method, where you would only need to pay for the return shipping, and once we receive the item back we can then ship out the new exchange at no additional charge. If you will prefer this method, please contact us to receive an EXCHANGE AUTHORIZATION.

- Any price differences will be automatically refunded upon shipment of exchange item

- We try to reserve the sizes requested for exchange, however if an exchange size is unavailable when the item is returned, a refund will be issued in accordance with the above return policies.


ORDER CANCELLATIONS 

If you change your mind or decide to cancel the order before it ships out, please request to cancel the order from your Amazon account as soon as possible. Please note that although we try our best to process all order cancellations before shipments are sent out, due to Amazon timeframe requirements and tight carrier shipment schedules, we may not be able to process your request, and so this does not guarantee that the order will be cancelled. If the item is already shipped out, unfortunately in most cases we are not able to cancel at that point. Some carriers may offer a delivery intercept service, and if used to have the item returned back to sender, they will charge us a fee of $18 which will then be deducted from your refund once the item is returned.


ORDER CHANGES

We suggest that you review your order carefully for all details (including size, color, and address) before confirming the purchase at checkout. If you would need to change your order once it is placed, we recommend that you contact us as soon as possible. Please note that although we try our best to process all order changes before shipments are sent out, due to Amazon timeframe requirements and tight carrier shipment schedules, we may not be able to process your request. Significant address changes are not permitted by Amazon (however slight corrections such as house number or missing Apartment number can be applied at our discretion). If the address is totally incorrect, we suggest that you submit an order cancellation request as soon as possible.

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