Setting up the chairs seems little hard . It would be more easier if the tools that comes with it was little bigger.
By Amazon Customer on March 18, 2018.
wife loved the comfort and color
By Joe Towery on March 18, 2018.
Happy with the product and service.
By Soozie on March 18, 2018.
By Neal Hartman on March 17, 2018.
First of all, the bike is adorable and built very well. There were just a couple of things that I contacted the seller about and they took care of it right awa... First of all, the bike is adorable and built very well. There were just a couple of things that I contacted the seller about and they took care of it right away. Customer service was excellent! My granddaughter is going to be thrilled when she gets to see it!!! I would definitely recommend this product and the Seller. Thank you!!! Read more Read less
By kdohling on March 17, 2018.
By template-rater on template-date.
Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
|30 days||90 days||12 months||Lifetime|
TMall Shipping Rates
Shipping rates depend on the selected shipping speed and weight/size of the items.
To determine the applicable shipping rate for items in your Cart:
- Select Proceed to Checkout
- Select or add your shipping address
- Select a shipping speed and select Continue
- Select a payment method and select Continue
The total shipping & handling cost will be listed under Order Summary
Privacy and Security
You have 30 Days to return your order for a refund (Please note that products labeled “Non-refundable After Unpacking” in the description section of the product page are not applicable for returns).
We accept most returns within the 30-day return window, but we DO NOT accept returns for certain circumstances. Please carefully review the following scenarios in which you would not qualify for a refund:
1. Products that have exceeded the 30-day return window.
2. Products damaged due to customer negligence (i.e. improper assembly or usage, obvious man-made damage, etc.).
3. Scratches or other minimal damage that do not affect the overall functioning of the product being discovered after the product has been partially or completely assembled.
4. Products taken out of original packaging without manufacture defects.
5. Products labeled “Non-refundable After Unpacking” in the description section of the product page.
Fees Assumed by You
1. For returns involving non-manufacturer defects, the following THREE fees will be assumed by you:
1.1 Return Postage
The cost of return postage differs based on the carrier. Please consult your preferred carrier for the approximate pricing.
1.2 Original Shipping Fee
1.2.1 If free shipping was NOT included in your original order of the product(s) you are returning, we will deduct the shipping fee from your final refund total.
1.2.2 If the product(s) in question being returned was bought with free shipping, a base shipping fee that was incurred by the company will be accounted for, resulting in a reduction of the overall refund. (For more information, please refer to Shipping Fee Reference List Table as shown below.).
1.3 Restocking Fee
We will deduct a restocking fee of 15% of the product(s) value from the final refund amount. (Please note that if the product(s) being returned was originally purchased with Free Shipping, the product(s) value part will be the product(s) prices minus the shipping fee incurred by the company. )
Shipping Fee Reference List Table
WEIGHT RANGE (unit: lb) SHIPPING FEE （unit: $)
1. The weight refers to the one shown on the carrier website.
2. For products shipped in multiple packages, the shipping fee will be the sum of the shipping fees of all separate packages together.
2. Returns that are typically categorized under ‘non-manufacturing defects’ include but are not limited to:
2.1 Return(s) exclusively because of damage to the outer packaging.
2.2 Return(s) caused by duplicated orders.
2.3 Return(s) caused by cancellation request(s) sent after the order has been shipped.
2.4 Return(s) caused by inaccurate shipping address provided upon order placement.
2.5 Return(s) not based on the product having a manufacturer’s defect and simply due to the customer’s personal preference.
Step One: Contact us
Please contact TMall before returning the product(s) in question. For any returns that have been conducted without contacting us beforehand, we reserve the right to reject said returns and refuse to complete any services or accommodations associated with our Return Policy.
Step Two: Send photos with details of the product issue included
For issues involving a manufacturing defect, if specific photos and details are provided we will be able to process a solution more quickly for you.
Step Three: Notes after RMA obtained
1. Returned product(s) MUST be packed in the same condition as received. Additionally, the product(s) MUST be returned in its original packaging. NOTE: We conduct thorough inspections of all returned products; any additional physical damage found that was not specified by the customer may result in the returned product(s) being disqualified from receiving refund or replacement.
2. Valid RMA Number MUST be written on outer package.
3. Please keep the return tracking number you receive following mailing your product(s) to our address and promptly send it to us via email so we may offer you further assistance in the event of any unforeseen issues arising during the return transit process.
Step Four: Refund & Replacement
1. Refund Period (Note: As a third-party seller, we do not have access to any transaction details between you and Amazon. If you have still not received your refund by the designated time listed below, please contact Amazon customer service and they will be able to further assist you. The link to contact Amazon customer service is listed below for your reference: //www.amazon.com/gp/help/customer/display.html/ref=gw_m_b_he?ie=UTF8&nodeId=508510)
1.1 For refunds that do not require the return any product(s), please refer to the table below to see how long it will take to process following receiving your refund notification email.
1.2 For refunds that require product(s) to be returned, we will process the refund within 5 working days after the returned product(s) is received. Please refer to the table below to see the approximate time it will take to process your refund following receiving our refund notification email.
Payment Method Refund Method Refund Time (Once refund
email is received)
Checking Account Checking Account Up to 10 business days
Amazon.com Gift Card Gift Card Balance 3-5 business days
Promotional Certificate No Refund Issued N/A
Credit Card & Credit Card Gift Card 3-5 business days
Amazon.com Balance, or both
Source of above table: //www.amazon.com/gp/help/customer/display.html?nodeId=201819300
2. Replacement Time (Note: Since the actual delivery time can be manipulated by many uncontrollable factors, if you have not received the replacement(s) by the appropriate time offered as listed in the given chart, please contact us promptly so we may offer a solution.)
2.1 For orders involving direct replacement(s) that do not require products to be returned, we will process the shipment within 3 working days after you have received confirmation email of the replacement(s). Normal transportation time will be 3-5 working days from replacement(s) is shipped to be delivered.
2.2 For orders involving replacement(s) that require product(s) to be returned, we will process the shipment within 5 working days after we receive the returned product(s). Normal transportation time for delivery will be 3-5 working days from the time the replacement(s) is shipped.
1. If you have any additional questions or concerns after reading our Return Policy as listed above, please refer to the Amazon.com Return Policy link below:
2. Please note that in the event of any conflict between TMall Return Policy and the Amazon.com Return Policy, TMall’s policy should be held as the standard.
Sales tax is not separately calculated and collected in connection with items ordered from TMall through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from TMall may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from TMall through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
Unless otherwise stated, we accept returns within 30 days from the receive date of the shipment. Please note, unless the return reason is for defective item or error caused by us (shipped wrong item, etc), a restocking fee of 15% will be applied. Shipping charge is non-refundable. Customer must receive approval from us before sending an item back. To request a refund, please contact us with the following:
- Amazon order number
- Item you wish to return and the quantity
- Reason for return
Please note all returns must include all original packaging, part & accessories that came with the item. Customer is responsible for return postage (tracking & insurance recommended). No refund will be given if the return package is lost in transit.