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A-to-z Guarantee

Place your merchant order through the Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

TMall Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Shipping / delivery methods:

LTL Freight:

Larger, heavier items will be shipped through one of our several freight carriers by pallet or other measure. If you are not sure whether the item you are about to purchase will be shipped freight or not, please ask us prior to placing your order.

Our freight shipping is a “Self Service” CURBSIDE ONLY delivery without lift gate. The customer is required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. You do not have to physically enter the truck. We recommend that you have someone available to assist you with receiving your order.
Freight trucks are large and can often be actual tractor trailers. If the road in which the package is being delivered is narrow or remote by the freight carrier’s required standards, the delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns for this reason are considered as a refusal and subject to our standard return policy.
Freight delivery drivers are not full service movers and do not bring merchandise inside a buyer's residence due to liability. They also do not unpack and remove the merchandise from the shipping cartons. It is the buyer's responsibility to do this as is the case with any order that is purchased online and shipped. The buyer is also responsible for discarding said shipping materials and wooden freight pallet if applicable.

The following are LTL Freight guidelines to ensure a smooth delivery process:

PHONE NUMBER - When your item arrives at the terminal closest to your home, the freight company will call you to set up a delivery appointment. Please make sure we have the best phone number to reach you. Any changes made to the address and / or phone number after the order has been shipped is subject to an intercept and transportation fee, which is charged to us by the carrier.
APPOINTMENT - Delivery appointments are required and scheduled directly between buyer and carrier. While your schedule will be accommodated if possible, the delivery can only be arranged based on the carrier's hours of operation and availability, generally Monday – Friday during normal business hours. The carrier will often provide an estimated 4 hour window of time for the day / date arranged and can typically on request; call you within an hour prior to arrival if you need to meet them at the delivery location. If your delivery address is a business, the freight carrier may not call ahead and can arrive any time within regular business hours.
If you are unable to be successfully contacted to schedule delivery within two to three days once the local freight carrier is in possession of your order, daily storage fees may begin to be charged that you will be responsible for.
If the order is returned to us due to the inability to schedule delivery, it will be subject to our standard return policy.
Amazon provides an Estimated Time Frame for delivery. Do not take time off work or arrange for hired help based solely on these dates. A scheduled day and time are required to be set with the freight carrier so you are aware of exactly when to expect delivery. If time and money are lost due to a buyer missing work and/or hiring movers without there having ever been a scheduled delivery with the carrier, TMall is not responsible for any compensation for such loss. Returns resulting from this type of situation will be subject to our standard return policy.
If a delivery time was arranged and had to be rescheduled by the carrier due to extenuating circumstances (i.e. Weather related delay, truck breaking down, illness, etc.), TMall is not responsible for compensating the buyer for missed work or loss due to hired help for the originally scheduled time. TMall may choose to provide a reasonable partial refund to the buyer due to the inconvenience, but it is up to our discretion based on the situation. Returns resulting from this type of situation will be subject to our standard return policy.
If you request a time for delivery that is not within the available time frame the carrier can accommodate within or it is considered after hours, additional charges may apply that would need to be paid prior to delivery. There is no extra charge however for complying with the freight carrier's schedule and availability for delivery.
If you have scheduled delivery and no one is present to receive the order at that time, a redelivery fee will be charged. It is important therefore that you adhere to the appointment that you made with the carrier and notify them of any changes as soon as possible.
A legal adult must be present to inspect and sign for the delivery of the order. It is against TMall's policy and arrangement with the freight carriers for an order to be left when no one is home. If a minor signs for it or if a buyer goes outside of this policy to have the order left for them when no one is present to accept in person, TMall and the freight carrier are released from liability for any damage later found to the merchandise or the buyer's personal property. Returns resulting from this type of situation will be subject to our standard return policy.

The following instructions MUST be followed when your order is being delivered:

DAMAGE INSPECTION - It is best to completely inspect the contents of each box, regardless of the condition of the outside of the box. Count, open & inspect entire contents BEFORE signing for the shipment!
If damage to the boxes, products and / or shortage is observed, note damaged items and / or shortages on the delivery receipt.
Inspection is not the driver’s responsibility, so please be sure that you are the one making note of the damage on ALL of the driver’s copies of receipts.
Failure to note damages / shortages at the time of delivery releases TMall from all liability; therefore, you are responsible for any replacement costs. Specific notation of damage to the carton and product is required.
If you signed for the carton without notating any damage on the delivery receipt you have signed the goods as “Free and Clear.” A notation of “Subject to Inspection”, “Possible Damage” or anything of a similar nature on the delivery receipt is NOT acceptable and is viewed the same as if it were signed clear. If damage is not specifically notated on the delivery receipt, the freight carrier will not accept responsibility for the damage. That means that we will not be able to provide replacements to you free of charge. You will be responsible for any replacement costs.
All freight companies should allow a specific amount of time for you to inspect your shipment before the driver leaves. Freight carriers are not our employees and do not operate under our supervision. They are their own business, so if the driver refuses to wait for you to inspect the contents, be sure to completely look over the outside of the shipping boxes and wooden pallet. Note any damage to the packaging even if you do not feel it is something of importance no matter how minor it may appear.
A legal adult is required to be present at the time of delivery that is aware of this freight policy and will adhere to it. TMall is not responsible if a minor child is given authority to receive an order in the absence of an adult.
TMall is not responsible if you are unable to get the furniture into your home for any reason. Please be sure you have taken the necessary measurements of your doorways and other access areas prior to purchase.
When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. Please thus take the time to follow these instructions that are provided for your protection.
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote rural delivery locations, inner city deliveries, island deliveries, etc.), TMall reserves the right to cancel an order. Please contact us first if you'd like to check to see if your location may qualify as an "extreme delivery condition".

There are two categories of freight damage: 

NOTATED DAMAGE – Damages are notated when the damage is written on the delivery receipt and / or are refused. TMall must be notified of the damage and / or refusal within 72 hours so that we may issue you a replacement or refund. If the driver did not remove the goods at the time of delivery, you must retain the product and all of the packaging materials.
CONCEALED DAMAGE – Damage that is found after the driver has left and was not notated on the delivery receipt is concealed damage. Replacement or repair costs will apply on all concealed damages. It is your responsibility to inspect the entire shipment before the driver leaves. Failure to do so releases TMall from all liability. If concealed damaged is discovered, TMall must be notified within 72 hours. We require that all original packaging materials be retained. Photographs of the outer and inner packaging as well as the damaged product are required. Free replacements or full refunds are NOT able to be offered for concealed damage.

Damages that occur in transit are unfortunate. Our policies are in place to protect everyone involved and help to expedite the resolution process. Our policies are directly impacted by freight companies as we have to follow their rules and regulations. Please do not hesitate to call if you have any questions regarding our policy on accepting freight shipments at +1 626-912-8886.

As a reminder, our free freight shipping is a Curbside Only delivery service. TMall will not approve or accept the charges for any services other than those provided for curbside delivery.

FedEx /OnTrac/ UPS / USPS:

When possible, if your item is small and / or lightweight your package will ship via FedEx /OnTrac / UPS Ground or USPS.
These carriers will NOT notify you prior to delivery.
If shipped without a required signature for these deliveries, the decision to leave your package without a signature is at the discretion of the delivery person.  If the driver feels it is unsafe to leave the package with no one home, a notice will be left for you to either sign to release delivery on the next business day or contact FedEx/OnTrac / UPS / USPS to make arrangements to pick the item up from them.
Per Amazon policy, the order is required to be delivered to the address originally provided with payment so cannot be changed afterward. If you notice any damage from shipping after you have accepted the delivery, please follow the instructions within our Damaged Merchandise policy.

Please keep this in mind when making your purchase to avoid any confusion.

Privacy and Security

Privacy Policy

Return Policy of TMall

You have 30 Days to return your order for a refund (Please note that products labeled “Non-refundable After Unpacking” in the description section of the product page are not applicable for returns).

Non-refundable Cases

We accept most returns within the 30-day return window, but we DO NOT accept returns for certain circumstances. Please carefully review the following scenarios in which you would not qualify for a refund: 

1. Products that have exceeded the 30-day return window.

2. Products damaged due to customer negligence (i.e. improper assembly or usage, obvious man-made damage, etc.).

3. Scratches or other minimal damage that do not affect the overall functioning of the product being discovered after the product has been partially or completely assembled.

4. Products taken out of original packaging without manufacture defects.

5. Products labeled “Non-refundable After Unpacking” in the description section of the product page.

Fees Assumed by You

1. For returns involving non-manufacturer defects, the following THREE fees will be assumed by you:

1.1 Return Postage

The cost of return postage differs based on the carrier. Please consult your preferred carrier for the approximate pricing.

1.2 Original Shipping Fee

1.2.1 If free shipping was NOT included in your original order of the product(s) you are returning, we will deduct the shipping fee from your final refund total.

1.2.2 If the product(s) in question being returned was bought with free shipping, a base shipping fee that was incurred by the company will be accounted for, resulting in a reduction of the overall refund. (For more information, please refer to Shipping Fee Reference List Table as shown below.). 

1.3 Restocking Fee

We will deduct a restocking fee of 15% of the product(s) value from the final refund amount. (Please note that if the product(s) being returned was originally purchased with Free Shipping, the product(s) value part will be the product(s) prices minus the shipping fee incurred by the company. )

Shipping Fee Reference List Table

WEIGHT RANGE (unit: lb)                  SHIPPING FEE (unit: $)

        0-20                                    19

        21-40                                   29

        41-70                                   39

        >70                                     59


1. The weight refers to the one shown on the carrier website.

2. For products shipped in multiple packages, the shipping fee will be the sum of the shipping fees of all separate packages together.

2. Returns that are typically categorized under ‘non-manufacturing defects’ include but are not limited to:

2.1 Return(s) exclusively because of damage to the outer packaging.

2.2 Return(s) caused by duplicated orders.

2.3 Return(s) caused by cancellation request(s) sent after the order has been shipped.

2.4 Return(s) caused by inaccurate shipping address provided upon order placement.

2.5 Return(s) not based on the product having a manufacturer’s defect and simply due to the customer’s personal preference.

Return Process

Step One: Contact us

Please contact TMall before returning the product(s) in question. For any returns that have been conducted without contacting us beforehand, we reserve the right to reject said returns and refuse to complete any services or accommodations associated with our Return Policy.

Step Two: Send photos with details of the product issue included

For issues involving a manufacturing defect, if specific photos and details are provided we will be able to process a solution more quickly for you.

Step Three: Notes after RMA obtained

1. Returned product(s) MUST be packed in the same condition as received. Additionally, the product(s) MUST be returned in its original packaging. NOTE: We conduct thorough inspections of all returned products; any additional physical damage found that was not specified by the customer may result in the returned product(s) being disqualified from receiving refund or replacement.

2. Valid RMA Number MUST be written on outer package.

3. Please keep the return tracking number you receive following mailing your product(s) to our address and promptly send it to us via email so we may offer you further assistance in the event of any unforeseen issues arising during the return transit process.

Step Four: Refund & Replacement

1. Refund Period (Note: As a third-party seller, we do not have access to any transaction details between you and Amazon. If you have still not received your refund by the designated time listed below, please contact Amazon customer service and they will be able to further assist you. The link to contact Amazon customer service is listed below for your reference: //

1.1 For refunds that do not require the return any product(s), please refer to the table below to see how long it will take to process following receiving your refund notification email. 

1.2 For refunds that require product(s) to be returned, we will process the refund within 5 working days after the returned product(s) is received. Please refer to the table below to see the approximate time it will take to process your refund following receiving our refund notification email.  

Payment Method      Refund Method        Refund Time (Once refund  

                                                 email is received)

Credit Card             Credit Card                3-5 business days 

Checking Account       Checking Account        Up to 10 business days Gift Card    Gift Card Balance         3-5 business days

Promotional Certificate   No Refund Issued            N/A

Credit Card &          Credit Card Gift Card      3-5 business days             Balance, or both

Source of above table: //

2. Replacement Time (Note: Since the actual delivery time can be manipulated by many uncontrollable factors, if you have not received the replacement(s) by the appropriate time offered as listed in the given chart, please contact us promptly so we may offer a solution.)

2.1 For orders involving direct replacement(s) that do not require products to be returned, we will process the shipment within 3 working days after you have received confirmation email of the replacement(s). Normal transportation time will be 3-5 working days from replacement(s) is shipped to be delivered.

2.2 For orders involving replacement(s) that require product(s) to be returned, we will process the shipment within 5 working days after we receive the returned product(s). Normal transportation time for delivery will be 3-5 working days from the time the replacement(s) is shipped.


1. If you have any additional questions or concerns after reading our Return Policy as listed above, please refer to the Return Policy link below:


2. Please note that in the event of any conflict between TMall Return Policy and the Return Policy, TMall’s policy should be held as the standard. 

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from TMall through the Site unless explicitly indicated as such in the ordering process. Items ordered from TMall may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from TMall through the Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Return Policy

Unless otherwise stated, we accept returns within 30 days from the receive date of the shipment.  Please note, unless the return reason is for defective item or error caused by us (shipped wrong item, etc), a restocking fee of 15% will be applied.  Shipping charge is non-refundable.  Customer must receive approval from us before sending an item back.  To request a refund, please contact us with the following:

  • Amazon order number
  • Item you wish to return and the quantity
  • Reason for return
You will receive a return confirmation with information on how to send the item back to us.  Once we receive the returned package, you will receive a refund based on our return policy. 

Please note all returns must include all original packaging, part & accessories that came with the item.  Customer is responsible for return postage (tracking & insurance recommended).  No refund will be given if the return package is lost in transit.

Please note we do not accept returns that are not in a sellable condition (apparel that's been worn or without tag, no UPC code, included accessory missing, etc)


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