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Toughsty Technology Group Co., Ltd professional video surveillance equipment,consumer electronics and accessories manufacturer. We are also the "Toughsty" brand owner and manufacturer.

We are committed to provide quality products and reasonable price for our customers, we hope our customers could enjoy their shopping experience in our store with our caring customer service.

Have a question for Toughsty Shop?
Customer Service Phone: +86 755 8529 3023
30 days90 days12 monthsLifetime
Positive 90% 87% 98% 96%
Neutral 10% 6% 1% 1%
Negative 0% 8% 2% 2%
Count10526562,619

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.



Toughsty Shop Shipping Rates

 

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

We only ship the goods to street address, PO Box address is not acceptable. Please provide the correct receiver’s name, shipping address and contact number in English. Items ship on weekdays only and we can not offer Saturday, Sunday or holiday delivery. We are not responsible for any wrong or undeliverable address provided by the buyers.

We ship Worldwide only if you can wait about 30 Shipment days because of the strict Customs, Post office or some other unknown reasons.

We will ship immediately within 1-3 business days upon receiving your payment, tracking number will be left in your ebay order once the goods is sent out.

SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, normally your order will be arrived at you within 6-20 business days, If there is any delay, it may be caused by mail jams, bad weather, or Customs clearance particularly during the holiday seasons. If you do not receive the item within 30 DAYS since the pay day, please contact us, we will track the shipment and get back to you as soon as possible with a REPLY.

Because it’s international delivery, shipping time is almost out of our control, so please check the estimated time of arrival before you purchase. If the delivery time is beyond what you can accept, please don’t buy. Thanks.

International Buyers- Please Note:

a). Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
b). Please check with your country’s Customs office to determine what these additional costs will be before buying. 
c). The delivery times may vary, it will be affected many matters, for example, the mail jams, bad weathers, Customs clearance etc., particularly during holiday seasons.

Privacy and Security

Privacy Policy

 


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Toughsty Shop through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Toughsty Shop may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Toughsty Shop through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Handling&Shipping:

We only ship the goods to street address, PO Box address is not acceptable. Please provide the correct receiver’s name, shipping address and contact number in English. Items ship on weekdays only and we can not offer Saturday, Sunday or holiday delivery. We are not responsible for any wrong or undeliverable address provided by the buyers.


We ship Worldwide only if you can wait about 30 Shipment days because of the strict Customs, Post office or some other unknown reasons.

We will ship immediately within 1-3 business days upon receiving your payment, tracking number will be left in your ebay order once the goods is sent out.

SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, normally your order will be arrived at you within 6-20 business days, If there is any delay, it may be caused by mail jams, bad weather, or Customs clearance particularly during the holiday seasons. If you do not receive the item within 30 DAYS since the pay day, please contact us, we will track the shipment and get back to you as soon as possible with a REPLY.

Because it’s international delivery, shipping time is almost out of our control, so please check the estimated time of arrival before you purchase. If the delivery time is beyond what you can accept, please don’t buy. Thanks.

International Buyers- Please Note:

a). Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
b). Please check with your country’s Customs office to determine what these additional costs will be before buying. 
c). The delivery times may vary, it will be affected many matters, for example, the mail jams, bad weathers, Customs clearance etc., particularly during holiday seasons.

 

Return Policy:

1. We accept 30 days Return for Refund or Replacement.

2. For the items return for replacement or repairing, buyers pay the return shipping cost, we will provide free replacement or repairing and free forward shipping for buyers.

3. For the items return for refund, if the package is in original conditions and unopened, we will impose 10% of the total price for restocking fee and withhold the original shipping cost. If the package received with visible damage, buyers should not open it, buyers should take a photo of it and report to us immediately, if everyting is clear and true, restocking fee will be exempted.

4. For the items return for refund, if the package is opened/used and not in the original conditions, we will impose 20-50% of the total price for the restocking fee and withhold the original shipping cost.

5. if you return for refund, the returnning items must be in the original package, and with ALL original accessories; if you return for replacement, just return defective part to save postage.

6. The returning items needs to be sent out within 3 days since the date that a returning address is given to buyer, otherwise, money back request will be declined.

7. The returnning items needs to be sent to the given address only, otherwise, money back or replacement request will be declined.

8. Buyers need to pay the returning shipping cost, we do not responsible for any Customs duties or export taxes.

9. The returning items need to be delivered by a registered and trackable mail service.


Warranty Policy:

All the selling items comes with 24 months free replacement or repairing warranty, buyer pay the return shipping cost; any damage due to accident, abuse, misuse, negligence, improper voltage supply, unauthorized repair, modification, alteration or lightning strikes will not be covered by the free warranty.

 

Return Policy

1. Since the delivery date, we accept unconditional return for non-human causes damage and product quality problems within 45 days. You can return your item to the America address we provide for you, and we will not afford shipping cost.


2. Beyond 45 days from date of receiving goods,for non-quality products,we would not provide refund but you can return it to us for repair. Or if you want to return it, we will charge restocking fee and don’t afford shipping cost. Usually we don’t accept replacement, but if you must need a replacement, you need to return it to us, and we will send the replacement only when we receive it.


3. The electronic product has 12 months warranty to be repaired.


Note: Please make sure all the accessories are included and product is well packed before you ship it out. Or we will charge the restocking fee.


Warranty Policy

All the selling items comes with 24 months free replacement or repairing warranty, buyer pay the return shipping cost; any damage due to accident, abuse, misuse, negligence, improper voltage supply, unauthorized repair, modification, alteration or lightning strikes will not be covered by the free warranty.

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