ONKYO USA Corporation

Since 1946, Onkyo has been passionately committed to developing audio products that deliver uncommon performance, quality, and value. Bundling proprietary technologies and innovations with other sound-enhancing exclusives, Onkyo continues to create award-winning products that are lauded by industry-leading publications. The company's philosophy is to deliver products that are superbly designed and built to a consistently outstanding standard of excellence. The results can be seen in the obvious...

Since 1946, Onkyo has been passionately committed to developing audio products that deliver uncommon performance, quality, and value. Bundling proprietary technologies and innovations with other sound-enhancing exclusives, Onkyo continues to create award-winning products that are lauded by industry-leading publications. The company's philosophy is to deliver products that are superbly designed and built to a consistently outstanding standard of excellence. The results can be seen in the obvious quality of any Onkyo-manufactured product, even before it’s turned on.


Onkyo Customer Service is available 9AM-8PM EST Monday through Friday and 10AM-4PM EST on Saturday and Sunday. Orders are shipped Monday through Friday.

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Customer Service Phone: 1-800-229-1687
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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


ONKYO USA Corporation Shipping Rates

Free ground shipping on any purchases totaling $99.00 or greater in the continental United States only.  Hawaii and Alaska are considered domestic orders but have different delivery times and applicable rates and cannot be shipped via ground service.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Shipping Policy:

Product prices do not include shipping and handling. Products can only be shipped to USA addresses. We ship most in-stock orders within 24 hours. Orders received after 2:00PM EST will be processed the following business day. If you live within the 48 contiguous states, you should receive your order within 7 to 10 business days. Free ground shipping on any other purchases totaling $99.00 or greater in the continental United States only. Hawaii and Alaska are considered domestic orders but have different delivery times and applicable rates and cannot be shipped via Ground service. We use FEDEX for shipments. In the event of product damage or loss during transit, it is your responsibility to file a claim with the carrier. We can not ship to PO Boxes APO/FPO U.S. military addresses. If some of the items in your order are temporarily out of stock, we will ship the available items and place the others on back order. If you decide that you no longer want to purchase the back ordered item, simply contact us through email.

Privacy and Security

Privacy Policy

This Privacy policy applies solely to Onkyo USA and not any of Onkyo USA’s affiliates. The policy pertains to information obtained from your activity on this and other Onkyo website and from any registration card you send us. Onkyo highly values the personal privacy of its customers and we are committed to making your experience with our company a pleasant and memorable one. This extends from the products we create to the service we provide before, during and after your purchase. 

Privacy Statement
We at Onkyo USA believe that you should know what information we collect from you as well as how that information is used, disclosed and protected. We have created this policy statement (the "Policy") to explain our privacy practices and policies. When you provide any personal information to Onkyo, you should understand when and how personal information is collected, used, disclosed and protected -- which this Policy does.

What type of information does Onkyo collect?
Our sites gathers customer information needed to provide superior service, communicate offers on merchandise and services which we believe will be of interest to you, and to administer our business. In order to best serve you, we may gather information from you in a few instances. First, when you visit our site, we may collect non-personally identifiable information from you. Through the use of computer "cookies" we collect data, such as your IP address, browser type, domain name, and specific Onkyo USA web pages through which you click. This data is collected automatically and utilized in aggregate to help us look for trends so that we can improve our website and your browsing experience. Additional information regarding computer cookies and how to disable them is described below. Second, we may ask you to voluntarily provide information in a few circumstances. When you purchase items from ShopOnkyo, we will ask you to voluntarily provide certain personally identifiable information, such as, your name, address, telephone number, e-mail address, and credit card number. We need this information to process and fulfill your order and notify you of order status. Other examples of when we may ask you to voluntarily provide personally identifiable information include if you subscribe to our email program (information such as your name and e-mail address), choose to provide us preference information (such as interests, product preferences, and items purchased), or when you enter a sweepstakes or one of our promotions (information such as name, address and telephone number). Additionally, in order to provide you with goods and services designed to meet your needs, we may collect demographic information (such as number of household members, age, and gender), purchase preference information, and mailing lists from third parties. We use this information to customize your experience on our website and to provide you with the most relevant products and services.

Does Onkyo pass on your personal information?
No. Onkyo does not rent or sell customer information to outside marketers. 

Receipt of Promotional Materials
Onkyo USA may send you e-mails with promotional offers only if you opt-in to receiving such e-mails. If you would no longer like to receive e-mailed special event information, sales notifications or other messages from Onkyo, please click here to contact Customer Support. Your e-mail address will be removed from our marketing list.

Security
The security of your personal information is important to Onkyo USA. To protect your personal information from unauthorized disclosure, Onkyo USA does the following: (1) limits employee access to that information to those employees with a valid business reason for using that information; (2) takes various information security measures; and (3) provides training to employees about the importance of keeping your information secure. Further, to purchase products online, you must use a browser that is SSL-compliant and has a "secure mode”. Secure Sockets Layer (SSL) technology is presently the safest way to send credit card information over the Internet. Nonetheless, it is important to note that while Onkyo USA will take the above described measures to secure your personal information, it does not guarantee the security of your personal information. Moreover, the following are circumstances that may threaten the security of your personal information -- employee error, employee misconduct, and outsider attack (either in-person or electronically) – which along with other circumstances are beyond Onkyo USA's control.
Updating this policy
Onkyo USA will revise or update this Policy if our practices change, as we change existing or add new services or as we develop better ways to inform you of products we think will be of interest. You should refer back to this page often for the latest information and the effective date of any changes. 
 
If, however, your personally identifiable information will be used in a manner materially different from that stated at the time of collection we will notify users via posting on this page for 30 days before the material change is made. Users will have a choice as to whether or not their information will be used in this materially different manner.

Bankruptcy and asset sales
In the unlikely event of an Onkyo USA bankruptcy and asset sales, your personal information will be treated as an asset of the Onkyo USA. Hence, your personal information may be disclosed to third-parties in the event of a bankruptcy or asset sale.

Law Enforcement Issues
Onkyo USA will disclose your personal information to law enforcement officials only when required by law to do so or in emergencies.

We want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place in order to protect it. If you have additional questions or would like further information on this topic, please feel free to contact us. We may update this policy from time to time. Please check our policy periodically for changes.

YOUR USE OF THIS SITE IS AT YOUR OWN RISK. THIS SITE (INCLUDING ALL CONTENT AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH THIS SITE) IS PROVIDED "AS IS". TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WITH REGARD TO THE CONTENT ON THIS SITE, ONKYO USA MAKES NO REPRESENTATION OR WARRANTIES OF ANY KIND WHATSOEVER (1) FOR THE ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF ANY CONTENT PUBLISHED ON OR AVAILABLE THROUGH THE SITE, (2) THAT THE SERVER THAT MAKES THIS SITE AVAILABLE IS FREE OF VIRUSES OR OTHER COMPONENTS THAT MAY INFECT, HARM OR CAUSE DAMAGE TO YOUR COMPUTER EQUIPMENT OR ANY OTHER PROPERTY WHEN YOU ACCESS, BROWSE, DOWNLOAD FROM OR OTHERWISE USE THE SITE.
 
UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO ONKYO USA'S NEGLIGENCE, SHALL ONKYO USA BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT INCIDENTAL, INDIRECT, PUNITIVE OR SPECIAL DAMAGES RELATED TO (A) THE USE OF, (B) THE INABILITY TO USE OR (C) ERRORS OR OMISSIONS IN THE CONTENTS AND FUNCTIONS OF THIS SITE, EVEN IF ONKYO USA OR AN AUTHORIZED REPRESENTATIVE THEREOF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL ONKYO USA'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE), EXCEED $100.00.

RETURN POLICY
Onkyo products purchased directly from ONKYO U.S.A. Corporation may be returned to ONKYO for a full credit or exchange within 30 days of your receipt of shipment if you are not completely satisfied for any reason. All products returned to Onkyo must be returned prepaid (ONKYO will provide prepaid shipping label) in original factory carton and in re-saleable condition, together with all manuals, accessories and parts. Customers returning an opened product that is missing any items will be charged for such items. All returned products must have a Return Authorization Number. To request a Return Authorization Number please log into your Amazon Account. In the drop down menu select "Your Orders", select the ONKYO product you would like to return and follow the simple Return instructions. Please remember to select your reason for return from the drop down menu. Refunds (if necessary) will be processed within 7 to 10 business days after the receipt of the returned product in the above stated condition.
NOTICE: All ONKYO products bear serial data that corresponds to your individual order, the product itself and the carton the product it is shipped in. Upon returning your product to ONKYO ALL serial data must correspond to your original order to qualify and properly process your return. In the event that serial data does not match ONKYO USA reserves the right to refuse your return in whole.
Packaging A Return:
Please write your Return Authorization Number on shipping label provided with your order.
Pack the product in its original packaging with all original contents.
For your protection, we recommend you insure your shipment.
Your return will not be accepted without the Return Authorization Number clearly marked on the shipping label.
Should you have any additional questions regarding the return of your product or related to your purchase please use the "Contact Seller" feature and we will respond to your inquiry shortly.
Thank you for choosing ONKYO and we appreciate your business.
ONKYO U.S.A. Corporation


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from ONKYO USA Corporation through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from ONKYO USA Corporation may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from ONKYO USA Corporation through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Return Policy

Onkyo products purchased directly from ONKYO U.S.A. Corporation may be returned to ONKYO for a full credit or exchange within 30 days of your receipt of shipment if you are not completely satisfied for any reason. All products returned to Onkyo must be returned prepaid (ONKYO will provide prepaid shipping label) in original factory carton and in re-saleable condition, together with all manuals, accessories and parts. Customers returning an opened product that is missing any items will be charged for such items. All returned products must have a Return Authorization Number. To request a Return Authorization Number please log into your Amazon Account. In the drop down menu select "Your Orders", select the ONKYO product you would like to return and follow the simple Return instructions. Please remember to select your reason for return from the drop down menu. Refunds (if necessary) will be processed within 7 to 10 business days after the receipt of the returned product in the above stated condition.

NOTICE: All ONKYO products bear serial data that corresponds to your individual order, the product itself and the carton the product it is shipped in. Upon returning your product to ONKYO ALL serial data must correspond to your original order to qualify and properly process your return. In the event that serial data does not match ONKYO USA reserves the right to refuse your return in whole.

Packaging A Return:

Please write your Return Authorization Number on shipping label provided with your order.
Pack the product in its original packaging with all original contents.
For your protection, we recommend you insure your shipment.
Your return will not be accepted without the Return Authorization Number clearly marked on the shipping label.

Should you have any additional questions regarding the return of your product or related to your purchase please use the "Contact Seller" feature and we will respond to your inquiry shortly.

Thank you for choosing ONKYO and we appreciate your business.

ONKYO U.S.A. Corporation



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