BookCafe

Seller feedback, including seller star ratings, helps customers learn more about a seller and the order experience they can expect if they chose to make a purchase. To calculate the overall star rating and percentage breakdown by star, our system considers a variety of factors. For example, if a negative order experience is the fault of Amazon and not the seller, we remove the rating from the seller’s overall star rating calculation and strike through the feedback text with the statement ' This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.' To see all negative reviews, regardless of their strike through stat us, you may click the star rating bars.