Top positive review
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An Excellent Must-Read for Anyone in the Workforce
on February 7, 2007
I am not one who typically reviews books. I do have to say that the No A**hole Rule was an excellent book both in researched content and personality. I was able to read this book in one sitting. It is very topical for anyone who shares a workplace with A**holes or demeaning people. I am sure that most of us do not have the luxury of avoiding these people on a day to day basis. If so, let me know where you work .
For the most part, it is inevitable that we have to deal with these people face to face. This is the first book that doesn't skirt around the facts of diagnosing these people as a**holes (by there actions) and giving effective advice on how to deal with them or not be one of them.
Bob Sutton's List of The Dirty Dozen Common Everyday Actions That A**holes Use
1. Personal insults
2. Invading one's personal territory
3. Uninvited personal contact
4. Threats and intimidation, both verbal and non-verbal
5. Sarcastic jokes and teasing used as insult delivery systems
6. Withering email flames
7. Status slaps intended to humiliate their victims
8. Public shaming or status degradation rituals
9. Rude interruptions
10. Two-faced attacks
11. Dirty looks
12. Treating people as if they are invisible
The Author sites companies that have effectively instilled a "No A**hole Rule" because they have realized that the true cost of the A**hole runs deeper than the A**hole's salary (TCA or Total Cost of A**holes). It truly can diminish productivity in the office, increase employee turnover, stifle communication, and lower employee self esteem and health. The book explains how to implement a No A**hole Rule at any organization.
According to the book, negative interactions have a five time stronger effect on mood than positive interactions. So you can see that keeping around that "very productive A**hole" may have deeper implications that do not show up on the books, but take a toll on the ones around him/her.
There is a whole section in the book detailing how to avoid being an A**hole which I won't get into here. I think that it is a truly insightful section on how to face ones own demons, and to be a more effective co-worker/partner/boss in a work environment.
The section that really jumped out for me (due to its immediate applicability) was the ways to deal with A**holes. Many books talk about enthusiasm and working harder with passion allows you to get around people who are demeaning and rude at work. This book explains that this is not necessarily the head on solution to avoid rudeness in the workplace. In some instances, developing indifference and emotional detachment may be the best way to survive in the long run while achieving small victories. In the end, small victories can lead to winning the war. You can also limit your exposure, hope for the best and expect the worse, de-escalate and re-educate, or stand up to A**holes.
In conclusion, this was a great read. I think it is extremely topical for anyone who is involved in HR or hiring new employees and management. I also believe that it is an especially good read if you are a victim of A**holes on a day to day basis.
Oh, it also makes a GREAT GIFT for the token A**hole in your office. Enjoy!