Top critical review
3 people found this helpful
Great Products -- Customer Support Stinks!
on March 8, 2006
I am very happy with my Meridian Color and the other mapsend products I have purchased, however, at first I couldnt get this product to work.
I had no problem getting this software to run with XP (even without the patch), however I couldnt view the basemap I had loaded onto my Magellan. I tried to address this with the company. It has been three days now and they have not even returned my emails. Customer service for this product is nonexistant.
I joined the Yahoo message board and got a simple answer to my question in about four hours someone posted the answer. Turns out I just had to go to the Menu -- Card Utilities and maunually select the basemap. I did not know that basemaps dont change automaticaly like the detailed maps do.
I cannt say enough great things about my experience with my magellan meridian color though. Navigating through Hungary like a pro, I didnt miss a single turn. I would never recommend any of their products to someone who isnt willing or doesnt have the aptitude to learn about it. The Magellan Meridian series is in my opinion the finest product on the market for what it does, portability it provides and is 100 percent upgradable with new software and new maps.
Get you head out of your a__ Thales. You have some great products, but you are blowing your customer support base with non existant customer support. I recommend anyone with a question about softward or the GPS join the yahoo groups and post the question there. Dont waste your time with customer support.