Top critical review
Not impressed with the performance or Shark's Customer Service
on January 21, 2013
I purchased the Shark Vac-then-Steam mop in the hopes of a more convenient way to clean. The vacuum just adds cost and bulkiness without contributing to the effectiveness of the product.
The vacuum: Yes, it does vacuum, but you may have to pass over the same area several times to get a good clean. The vacuum head is really bulky so it is almost impossible to clean under sofas or cabinets. There is also no other attachment to get corners or those places already mentioned. The vacuum may be okay if you're in a jam, but this would not be a good substitute for a separate vacuum.
The steam mop: Once it gets going, it's pretty good. I like the fact that it's just water, but I never felt like it fully cleaned my floors. I needed to change the pad a few times just to cover two rooms other than that the mop left streaks on my wood floors. If there are spills that have dried, you will probably need to scrub that separately. The problem though is that after 25 minutes, the steamer stopped working. I emptied and refilled the water tank, I tried another outlet, I waited longer for it to warm up and nothing happened. Also, I've used this product about 10 times now, and five of those times caused a fuse to blow in my house. My house isn't old and this hasn't happened with any other product, but customer service wasn't any better assistance.
Contacting Euro-Shark: On Euro-Shark's website, I was looking for a contact number to ask about the steamer not working and causing blown fuses. The first thing I did was live chat with a representative. After expressing my concern, she just gave me the 1-800 number to call. I called it and the only thing the representative said was that the steam mop was so powerful some of those things could happen. I've used carpet cleaners which more voltage and watts than this steam mop, and neither of these problems happened. The representative never tried to find a solution to the problem and never once questioned if it was the mop, his only answer was that it was so powerful. After using the vac then steam mop, I have to disagree.