Shop Auto Winter Products Beauty Best Books of the Year Black Friday Deals Week nav_sap_hiltonhonors_launch Listen for a chance to win Electronics Gift Guide Starting at $39.99 Grocery Handmade Gift Shop STEM Book a house cleaner for 2 or more hours on Amazon Despicable Me 3 available to buy Despicable Me 3 available to buy Despicable Me 3 available to buy  Three new members of the Echo family Save $50 on All-New Fire HD 10. Limited-time offer. $30 off Kindle Paperwhite AutoRip in CDs & Vinyl Shop Now HTL17_gno



on April 25, 2015
I bought a chronograph watch along with a 2-year Canopy protection plan, and after a couple of years the chronograph function stopped working, though the watch continues to keep time correctly. Not realizing I was a little bit past the end of the protection period, I called Canopy yesterday. The person with whom I spoke was very friendly and helpful. When he found that my protection plan had very recently expired he spoke to his supervisor and got approval to cover my watch anyway! He arranged for me to receive an email that same day with an Amazon gift card redemption code for the original purchase price of the watch plus a little extra to cover sales tax. (I received it a few hours later.) He also told me not to bother sending them the watch, but instead asked that I donate it to charity since the main functions still work. This person and Canopy definitely went the extra mile! I ordered my new watch today and this time I also bought a 3-year Canopy protection plan to go with it.
3 helpful votes
4 helpful votes
|
0Comment|Report abuse
Enthusiast: Guitaron September 24, 2014
this is a hard review to write because I admittedly did not have to use it. This 5 star rating is simply for their persistence in getting you set up, the ease of getting you set up, the price, and just the fact that is far as extended warranty companies go they appear to have everything together in terms of how everything is set up ready to go in the event that you may have a problem.

I very simply want to state that my watch did not break during the time. That I had it so I cannot offer you any advice on what happens after your watch breaks, however based on how responsive and how professional it was to set everything up they seem to be as legit as they come. That's only my opinion
1 helpful vote
|
0Comment|Report abuse
on November 6, 2013
Bought a watch that broke after a month and we bought this at the same time. We got the money back for this watch thanks to the plan and got to keep a broken watch
7 helpful votes
8 helpful votes
|
0Comment|Report abuse
on January 25, 2013
The people who offer this protection have been absolutely fantastic to work with! We bought one watch, had to send it back, cancel that coverage and then get the new coverage (as the new watch was a bit more expensive). They helped us get the first one canceled quickly and sent us a link to purchase the new one. They have been very helpful! Thank you!
3 helpful votes
4 helpful votes
|
0Comment|Report abuse
on December 31, 2014
Sor far loving the products I've received. . Amazon is the best place for online shopping. Happy new year Amazon.
1 helpful vote
|
0Comment|Report abuse
on March 14, 2013
I gave my seiko solar watch an inordinate amount of time to try to hold a charge and keep time. When I finally gave up, I was over a month past the Amazon return period. Thankfully, I purchased the canopy plan and getting reimbursed was a piece of cake! The representatives were very friendly and it took less than 5 minutes on the phone to get the process started. I'll definitely purchase the plan for the replacement watch!
1 helpful vote
2 helpful votes
|
0Comment|Report abuse
on May 28, 2013
My watch went dead after 5 months and I contacted this group regarding getting it fixed. They are sending me a check for my purchase - what I wanted was the repair of the watch and continuation of the warranty for the promised 2 year protection. I feel mislead by the promises - quoted here from the site -

Seamless, Secure Service: Your watch repair is monitored from the moment it arrives
Superior Watch Repair Experience: Our expert, manufacturer-certified watch repair technicians have repaired and restored millions of watches over 27 years
Coverage includes free shipping
Fully transferable with gifts, cancel anytime, full refund in the first 30 days

They do not offer or provide repair services, nor do they live up to the promise of repaired watches - they only send a check for the amount of the purchase. BEWARE!!
1 helpful vote
|
33 comments|Report abuse
on September 10, 2015
piece of crap!!!! wasted my $$. Will not fall for this again.
1 helpful vote
2 helpful votes
|
0Comment|Report abuse
on February 12, 2014
The watch I purchased for my brother for christmas had a blue stain on the top glass
I hope he will use this product for repairs
2 helpful votes
3 helpful votes
|
0Comment|Report abuse
on July 31, 2013
I never received the paperwork for this added protection on the watch I bought for my grandson for his graduation. I was unable to contact anyone by phone! What a waste of money!
2 helpful votes
3 helpful votes
|
33 comments|Report abuse

Questions? Get fast answers from reviewers

Please make sure that you are posting in the form of a question.
Please enter a question.
See all 8 answered questions

Need customer service? Click here