Top critical review
1,255 people found this helpful
Saw no difference; didn't appreciate call to my home or email spam
on June 3, 2013
My name is Mary and I'm using my husband's account to write this review. I am returning the product today, as I see no difference at all in my skin after four weeks. Two contacts with representatives also left me feeling almost harassed. I first started to order the trial online at lifecellcream.com, but had to stop and return to my computer a little later to start the process over.
After completing the order the second time around, a representative called my home number within an hour asking me why I decided not to get the trial - was it because of cost? I told him I had ordered the trial and had the confirmation email. I have since been bombarded by emails from this company. Bottom line - I did not appreciate a salesperson calling my home to inquire why I had not purchased their product, based on my first attempt! If I hadn't ordered the product, that's my business.
I finally get the product, try it and feel nothing, no tingling sensation, no 17-second change in the appearance of my skin. The cream does have a nice, non-greasy consistency that absorbs quickly. However, after 4 weeks, I see no change in my skin or wrinkles. I'm 52 years old with lines around my eyes and upper lip. No change.
When I called to return the product just now (you have to call to get the return information; it's not included in your product packaging...), I was again asked why I was returning the product and was read a script about how some skin takes longer to see results and I had 120 days to try it and get my money back, and on and on. I had to talk over her to get her to stop reading the script and state explicitly and loudly a third time that I did NOT want my credit card charged and I will be returning the product. The young woman wasn't exactly rude, but tenacious in her attempt to charge my credit card.
In my opinion, this product is no different than anything else over the counter. The cost is not justified. The sales tactics are highly questionable. I'm heading to the Post Office now. I want it returned before they try to charge my card. Oh, the rep also stressed strongly to be sure to include a tracking number with the return, as they won't provide a refund if the package is lost and doesn't have a tracking number. I wonder... if you don't pay for tracking, do returns have a higher chance of getting lost... Just thinkin' out loud...