Top critical review
28 people found this helpful
What if it doesn't work?
on April 10, 2012
I was leery about buying a remanufactured item, but I read a lot of positive reviews on it compared to the negative ones, so I decided to take a chance...afterall, it's easy to return items on Amazon when they don't work. right? Easy right, but in this case, costly.
I spent a frustrating afternoon/evening and several DVDs trying to get it to record VHS to DVD. The instruction booklet is almost worthless. I ended up referring to one of the reviews that gave some instruction. I evenutally got the beginning of a bad recording, then it was blank. I gave up at that point and asked to send it back.
I've shopped through Amazon for years and the relatively few times I've returned items I've always gotten a return label and full credit. This time I was not given a return label, just an address to send it back to, which turned out to be the next town over. I asked if I could drop it off to save the postage. They wouldn't let me. When I received the credit it was only for the item plus tax. They did not refund their shipping, the tax on their shipping, and I paid for the return postage. It cost me a total of $40.63 to try out an item that didn't work.
I suggest when you're researching the item, you also research who you're buying it from and their return policies. If it's not Amazon, even though you're buying it through Amazon, it may be a costly experience like I had.