on November 6, 2012
I spent hours in the luggage store measuring and rolling around small carry-ons. This was my favorite, but I was afraid I would have to return it if it would not hold several days-worth of necessities. (Note-Tumi is one of the few brands where the posted measurements include the wheels and handles, as the airlines do) I took it home and started loading it up...the zippered side held a full-size hairdryer, curling iron, flat iron, and still had plenty of spare room for many more items. This zippered-section keeps these items from smashing the clothes on the other side. This division also prevents me from rifling/wrinkling clothes to find other things. The clothes section holds several days worth, plus high heel shoes. The small zippered section,inside the bag on the zippered sleeve, holds a 15" laptop or a bag ful of liquid items. The pullout handle is smooth and does not need an unsightly flap when retracted. Two things I note that prevent a 5 star rating: (1)The small zippered pouch on the outside will not hold a quart-size bag filled with liquid items or much of anything, unless it is thin. Since I carry a shoulder tote that can also slip over the handles of this bag, this was not a deal-breaker. (2) There is no handle on the side of the bag, just the top. While this bag should be able to slide into the Overhead "feet first", this may not be a problem, but still it takes a little getting used to, even when just picking it up to place on a table. One more thing: the large "ebag packing cube" (not Tumi) from the set of 3 fits the clothing side perfectly !
on November 17, 2013
I had a Tumi international carry on that came apart at the seams. When I went back to the store, they told me it would cost $100 to send it back to Tumi. This in an outrage in itself considering it was clearly a workmanship issue. I paid a lot of money for it, so I anted up the hundred bucks. Now I had a really expensive bag. After waiting a couple of weeks, and in need of a bag, I called. I was curtly told that is still within their time limit. End of conversation. If you are a traveler, can you really wait 3 to 4 weeks for a repair?
When it did finally come back, it was poorly repaired and within a few trips, was worse than ever. It was embarrassing. At this point, I wasn't going to go thru this abuse again, so I bought a Briggs and Riley. Really happy with it. Tumi may make good bags, but if something goes wrong, you are going to pay in more ways than one based on my experience. Briggs and Riley, lifetime warranty (one of the reasons I bought it.) You choose. You've been forewarned.
Former Tumi advocate