Top positive review
74 people found this helpful
Love Shark, but missing accessories!
on May 11, 2016
This is my second Shark Steamer. The other one lasted for 5 years so I can't complain. Would have given this 5 stars, but I ordered the model with accessories, which should have included the Triangular Mop Head. My box only contained the rectangular one. Not sure what model I got. Works well to really clean my ceramic tile. And with 3 dogs it will get used regularly. Just wish I got what I asked for!
6/4/16 UPDATE: I am updating my Review from 4 starts to 5. Originally my steamer did not arrive with the Triangle Mop head and Pad. I was pleasantly surprised when a Shark rep. saw my review and offered to send me the parts that were missing. I am happy to report after sending my contact info my accessories arrived. Thank you SHARK!! I appreciate you making things right and would like to say your wonderful customer service is refreshing!