Top critical review
4 people found this helpful
DJI Support leaves customers in the dark for weeks on end
on April 30, 2014
I am currently in week 4 of waiting for DJI Support to look at my Quadcopter. Before the first time I went to fly, I went to update the firmware in the controller (which is recommended to do in the User manual). I had the controller hooked up to the computer via the USB cable, then the program froze and the controller shut off. It would not turn back on.
DJI Support was mediocre with response time, I could only get a response from their email support, and it took 1 full day to get an email back. However, after 2 weeks I emailed requesting an update, since I hadn't heard anything since I mailed both the quadcopter and the controller back. I received a response 3 days later and it told me that it would be an additional 3-5 weeks before they could even look at it. I called and finally got a hold of a person and they said they may be able to bump the repair and get it out sooner.
Im disappointed that something this simple has a repair time of 7 weeks. I should have just returned the unit and bought another one. I purchased this to take aerial footage of the record amount of ice on Lake Erie, but since this has happened all the ice has melted (Not that Im complaining about spring coming, its been a long needed warmth).
This review does not reflect on the seller that I bought it from, the seller was actually very good and speedy. This is mainly in respect to DJI Support.