Top critical review
7 people found this helpful
Two of the retractable buttons broke within a 18 months.
on August 14, 2013
I do not travel a ton. I probably used the suitcases about 30 times before the plastic button would not retract the handle. I contacted samsonite for a new plastic piece as it was a simple part to replace. They told me it was not in stock, and I would be sent one when it came in. After another few months the button broke on the other retractable. It has been months and I still do not have the button part from the first call.