Top critical review
13 people found this helpful
What has happened to Epson?
on April 1, 2011
I guess this goes with everything now days but I have to say that I used to swear by Epson products. I sold them at multiple levels in different sales jobs and have used them almost exclusively for my printing needs for the last 20 years but, never again will I buy Epson!
This printer and the customer service are just the icing on the cake. I have also the RX595 printer which suddenly decided it does not want to recognize ink cartridges. Gives the message to make sure I am using an Epson cartridge. Went out and bought a complete set for about $90 and of course nothing. Well, I figured I'd work that out later and picked up this workforce 615.
I was very excited about this printer as my main focus was on a quality machine with built in wireless. Well, the machine still works although the print quality to me any way is a bit disappointing. Maybe I was just expecting too much after the 595. The real problem is that the wireless in this printer went out after about 3 months. I went through all of Epson's online support and FAQ's to no avail. Sent an email and they told me it was probably the printer and I should call for warranty. Really, after only 3 months, that sucks but OK. I called and for over an hour was on the phone with tech support. They insisted that even though it will work wire to the router and even though all other wireless devices work and nothing has been changed at the house it can't possibly the printer. I asked for a supervisor and of course "Joe" the person I was passed to hung up on me! Spent another hour on the phone today with some tech that kept telling me to check my computer and router settings even though the printer showed that it's wireless was disabled and would not come on. Well, OK I'll go along. Come to find out after several missteps and wrong instructions the tech today isn't really familiar with Windows XP, he is only confident with Windows Vista! Wow! Not XP, not Windows 7, just vista!? After my hour with him I finally again asked for a supervisor that could just help with warranty since it is so simply a bad unit and he put me on hold for 10 minutes before again, you guessed it, hanging up on me!
I am just amazed and truly saddened by the new direction of Epson as a manufacturer and as a support company. The products simply do not work correctly anymore. I have these two new or newer models and one older model sitting here that are proof. Please, do yourself the favor and steer clear of Epson completely, hopefully they will one day be back to the quality company they once were.